This is a newer Dunkin Donuts — we were just passing through the area but our order came out in a timely, the restaurant and bathroom were both clean, and the staff was friendly. The bread on our sandwiches were both a little dry but the coffee was made to perfection. 4 or 5 stars because I’d go back for sure.
Ashley M.
Place rating: 2 Birmingham, AL
This location is new and boy does the inexperienced staff surely show it. The girls at the register can never get it together. They’re flustered taking people’s orders. They don’t know where things are on the register or how to ring up someone’s request. They take forever. The staff gets aggravated at each other, and I witnessed one of the cashiers getting scolded for leaving the register as the ‘scolder’ was taking some else’s order, thought that was pretty unprofessional. It’s fast food but as far as breakfast sandwiches go it’s better than the surrounding options. IF you get the right combo. Choose your bread: bagel, croissant, toast, biscuit, or even donut. Choose your meat and egg, viola. I’ve had a ham and egg white on multi grain bagel. Typical deli ham, didn’t care for the veggies in the egg white. Bagel was very good but they over toasted it(it was black around the edges). I’ve also tried the big n’ toasted steak sandwich. The steak patty was very ‘fast foody’, like a chopped steak with artificial flavoring. The regular egg tasted much better than the egg white to me. It was poorly assembled. My husband tried the chicken biscuit. It was maybe a 4 biter and he didn’t even finish it. It didn’t even look appetizing enough for me to want to try it. Looked like it came from a box of prepackaged frozen chicken biscuits. I’ll go back for a bagel with egg and ham. As long as they don’t keep burning my bagel. We tried a variety of the donuts. In general they weren’t as good as Donut Joe’s in Gardendale. They’d be ok for convenience but I don’t know if stopping here would be worth the headache until they work out their staff issues.
