Candlewood Suites Chicago/Naperville

Honestly I’m a huge IHG fan, I usually travel all over the US and Canada and when I see a Staybridge or Candlewood I select it quickly over a Holiday inn. Why? It has more of a homey feel. Again I’m a huge fan of any IHG lodge but these 2 are my favorites. I enjoy the fact that they offer free washers and dryers and candle wood has a decent DVD collection. The staff is always welcoming and willing to help. Plus noting beats a kitchen to use during a business trip… Pasta night anyone.

I think this property deserves a 3.5 star. It is clean and nice and the staff is always been professional. However the building is not as new as some of the Candlewood suites. Some of the rooms face parking lot or back alley very closely so the privacy is a bit lost. Also the room I got this time had some beaten up furniture in it. To summarize, the prices are usually pretty though and for that value I thinkit is still a good place to stay.

Absolutely horrible — I asked for a recliner to sleep in because I am disabled and can not sleep in a bed. It looked like it was 30 years old and would not fully recline and I was told they were all that way. They did have maintenance to check it out and they said it was just that way. I am not stupid and I know how a recliner works. I have not had 10 minutes of sleep and leaving this place after this. The people that work here helped us out a lot but could not give me a place to sleep. I stayed at this hotel in Georgia and slept like a baby since they had great recliners.

Modern and updated, looks very high end. Comfortable bed and cool how tv is wall mounted and had the extending arm on it. Love the kitchen snd finishes on counters. Great Customer service and love love loved the shuttle! So close to shops like target and my lifetime gym I got to go often even in. The road. Only down side is dog walk has so many Mosquitos but that has nothing to do with hotel lol

I loved my stay at this location and there is nothing negative I could possibly say. The room was clean, the bed was comfortable, and the staff was very nice. They went out of their way to help when I needed something and it really made an impression with me. They even have a DVD library!

This Candlewood Suites in Warrenville, IL, is perfectly set up for business travelers or people just needing a few nights away. It’s undergone recent renovations and refurbishments inside its rooms. Every room is a suite, and each suite has typical stuff any hotel room would have plus a kitchen like you’d find in a modern home! You can buy foods like you would where you live, stock your cabinet, fridge, and freezer, and you have everything that you need for cutting fresh veggies and meats, cooking it all, and even some storage containers for the fridge. Cutlery, plates, glasses — it’s all there too. The hotel provides complimentary fitness facility, laundry area, outside grills, dvd borrowing, and parking. The rates vary, but usually seem to be between about $ 75 and $ 120.00 per night after taxes and fees are added, depending on the room style that you want (1 queen studio or 1 queen 1 bedroom with pullout sofa), the day of the week, and whatever is going on at that time in the area. Staff provide great service!

I stayed with Candlewood Suites in Warrenville, IL for approximately 5 months while I trained for a job. During this time, I received a special room rate due to an arrangement that Candlewood had with my employer. I was told upon checking in that if I stay for less than 31 days, I would be charged taxes on the room. Knowing this, I made sure to stay the required amount of time to avoid taxes. Then, toward the end of the 5 months, I decided to check out of the hotel for a week, while I went on vacation in another state. Two weeks after I returned from vacation, I lost my job. I saw no value in staying in a room in a city I no longer have business in 7 hours away from my real home, so I went to check out. I accepted that I would be required to pay taxes as I had only been here 2 weeks or so since my vacation, and they reminded me of this fact. THEN they told me, in addition to taxes, checking out prior to 31 days would mean losing my discounted rate and be expected to pay the standard rate (more than double what I was already paying) for every night I had been there!
I told them that I was not ever made aware of this policy and asked them to show me where I had signed something acknowledging this. They told me it was mentioned to me verbally. They LIE.
I explained that I had lost my job, and I cannot afford to pay double. AND if they let me out of it, they could easily rent out the room at a much much much higher rate as they were solidly booked with July being there busiest season. Win-​win situation (I thought). They refused and told me they were a business and I was verbally told of the policy.
The charge was already on my card for the full month, and they refused to refund any portion. So I left the hotel, with a room that was technically paid for thru the rest of the month, yet, I would not be utilizing it. Approximately a week later, the thought occurred to me to call my room phone, and low and behold, someone answered the phone. They had actually sold the room that I had paid for!
Of course, this situation will not apply to everyone, and my 5 month stay did have other pros and cons worth mentioning:
The Good:
–Free use of washers/​dryers.
–24-​hour front desk
–Stephanie (front desk) was really nice, very approachable.
–Hotel is located in a safe area.
–Adequate parking
–Free access to movie library. (Selection is somewhat small, all within a cabinet behind the front desk, and choices are not the greatest or necessarily NEW… but it is FREE.)
–Free cookies often at the front desk… and they are delicious. =)
–One wing of the hotel smells reallly good.
–Free Internet
The Bad:
–Water problems — This occurred at least 5 times throughout my stay. There would be either incredibly low water pressure (barely a trickle) OR no hot water, etc.
–Fire Alarm testing — While I appreciate a safe hotel, they posted a notice saying they’d be testing alarms during business hours. This is great since they cater to business people. So on the day of the test, I assume the test was conducted as scheduled and by 7 pm or so, I’d be safe to take a nap. Nope. I awake to the loudest alarm I’ve heard in my life. It is positioned directly over the bed. I’m pretty sure I suffered hearing damage. Seriously. But I have no worries whatsoever that I’ll die in a Candlewood Suites hotel fire. =)
–One wing of the hotel smells like mold/​mildew
–At least 2 floors of the hotel during my stay ALWAYS smelled like Indian food. Breakfast, Lunch, Supper… didn’t matter. Indian food.
–The heat/​AC controls were problematic. Unit would kick off automatically even though I had it set not too. I would often wake up sweating or freezing.
–While they were free, there were only 5 or 6 washer/​dryers available. Which is not nearly enough for the 120 (?) rooms available. One person could (and would) take up 3 or 4 of the available washers/​dryers and just leave there stuff in there for HOURS…
–Workout Center — very limited, very outdated. It is actually joined to the laundry area and for some reason, ALWAYS feels like a sauna. I don’t mean you work up a sweat exercising, I mean, when you first walk in. I am certain there were times when that area was at least 85 degrees.
— Garbage Disposal — in every room I tried, never seemed to work properly, always smelled. Ick.
–Loud Appliances — May not be an issue in the 1-​bedrooms since the room is separate, but I stayed in the studio suite and the appliances often kept me awake at night.
–Charges — In addition to my big issue explained at the top of this review, I had numerous other issues with charges during my stay. They’d «authorize» my credit card for some random amount, promising me it would come off the card eventually but it never did. These «authorizations» were fairly substantial in amount $ 43.52, $ 78.31, etc… Once they even ran my card twice ($ 960!), charging me both times. Keep a close eye on your account!