Triumph Yamaha of Warren

Triumph Motorcycle (1996 Triumph Tiger). Brought it to Triumph of Warren (TOW) in the Fall of 2014 because the Clutch Slave Cylinder was leaking. I called prior to going in and I reluctantly got a price for the part and somewhat of a verbal quote on the total job price from the GM of Service. They were not real nice on the phone, had to call more then once to get questions answered on the price, they mainly told me to «Just bring the bike in.» Its an hour drive, they are the closest Triumph Dealership around so I took it in. The leak in Clutch Slave Cylinder was fixed by replacing the part and both brake and clutch lines were flushed and filled with fresh fluid. Final price was within reason of verbal quote and they flushed both brake and clutch lines/​reservoirs. When I was going over the Bike I noticed a scuff on the seat. I had just paid $ 100 to have the seat recovered and I brought it to there attention. I was ignored. No comment or acknowledgment of my statement. To error is Human and «Sorry Man» goes a long way. Still the only scuff on the seat to this day. The Mechanic is not tall, the Bike is, He obviously caught his boot heel on it while getting off the Bike. While leaving the bike seemed to run a little rough, possibly from sitting at Shop a while so I asked the Mechanic who worked on it to take it for a test ride since I was there and their go to phrase is «Bring it in.» Understandable. He did. Came back and said it ran fine and that he was able to «Ride Wheelies on it.» Not Cool, Professional or what their Insurance Company or Customers want them doing. The other two Employees in the Service Department thought it was funny and laughed. I just figured that I would not be bringing any more of my vehicles to this Shop and rode home. It was Fall, I Travel a lot with work and was on my way to Florida for a Job. So almost immediately I loaded the Bike in my enclosed trailer and left. I drive a company truck and this Bike is my Personal means of Transportation. Upon arriving at my destination and unloading the Bike I noticed a small amount of fluid seeping out of my Brake Reservoir. I wiped it off and it continued to seep while I was in Florida for a few months. I was busy with work. When I realized it wasn’t going to stop on its own I looked into fixing it. Upon inspection I noticed that one of the two screws that hold on the lid of the brake fluid reservoir was stripped from over tightening. It was more then I had time for so I just continued to clean it off regularly and watched the fluid level. I was not specifically charged extra on my invoice by TOW for flushing my Brake Line but I know it was done because they told me they did it, the Fluid was fresh in the window (Not milky brown like before) and the window on the reservoir was cleaned of residue same as the Clutch side. In March of 2015 I noticed a leak in the same general area as the Clutch Slave Leak (Under Clutch Slave.) and it was the same color fluid. I was still in Florida working and called TOW to ask them about it. It was less then a year and the first thing they asked me was how many miles were on the Bike. 1 year or 1K mile warranty on work/​parts. I had put just about 1K on the bike per their records and that was all they really cared about. It is my personal Vehicle and I couldn’t not use it until I came back to Ohio. I also was not offered to have another local Dealership/​Shop look at it while I was still away and under warranty. They just said «Bring it in.» When I got back to Ohio I took it back on the first warm day (4−29−15) that I could. Only because they are my local dealership. It was a dry rotted Carburetor Boot, seeping gas. It was a slow leak that wasn’t constant, didn’t smell like gas and looked orangish, like brake fluid, from all the Ethanol now in Gasoline and being a slow seep. The bike ran great. They wouldn’t give me an estimate but I was able to get a worst case verbal quote for replacing all 3 Carb Boots (There are 3 Carbs and they were all probably in similar condition.) an oil change and if they had to, clean the Carbs. Worst Case Quote was $ 700 if Carbs needed cleaned. $ 5-​$ 600 if they didn’t clean carbs. Went to pick up Bike. Ran horribly. They charged me $ 1079. Wouldn’t keep it and fix it correctly. Told me to try shoving a rag in the air intake. Left temp gauge and fuel sensor unplugged under Tank. Cracked gas tank by over tightening a bolt. 2 of 3 carbs were put together wrong and leaking. GM of Service said I was «Hypersentive» when I said I smelled gas. He was standing next to the bike and never even looked down at it to confirm. Issues are confirmed at another Dealership and waiting to be fixed. Its not a simple single mistake that occurred here, its multiple serious issues due to ignorance coupled with inability, pure laziness and poor ethics. I gave them opportunity to make it right. Less then 1 Star Rating. I would not Recommend TOW ever, for anything.

Excellent staff from sales to parts to service. They’ve never tried to up sell me on something that was unnecessary. Great products, great service and great people to deal with. I’ve purchased two atvs and two motorcycles from them and theu have been most helpful from regular maintenance to jetting to tires and anything else you can think of. It’s getting harder and harder to find shops with down to earth staff like those at this power sport dealer.