Locks That Rock

This is part review, part reply to another comment.
I have been going to Locks That Rock since before they were at their Rt 9 location. They have the best prices in the area — my mother goes to a salon in a town further south and pays $ 200+ for foil highlights and a cut, when you can get the same quality at Locks That Rock for considerably less. Yes, they had to raise their prices recently, but that happens anywhere because of the economy.
All of the girls are amazing here. They’ve become like a second family to me. I cannot speak about the male stylist there as I have not had the pleasure to really talk with him. Otherwise I have dealt with pretty much everyone in the salon. Karen, the owner, is always booked, and some days are busier than others, but as for the «passing off», yes it happens, because one person usually washes your hair, and your stylist you made the appointment with will color/​cut/​style your hair them self. That’s the same as any other salon I’ve gone to.
Which leads me partially to this… For the reviewer who said that the owner didn’t know what «Balayalage» was — I didn’t either until I got the correct spelling. As for the owner saying you’re on the bottom of the food chain, because you were the only «non-​white» person there, I find that hard to believe because the owner would NEVER say something like that in general, let alone to a customer. Also, if you weren’t happy with the styling/​coloring, then say something as they do it. I’ve gone plenty of times where I want something done and they might have not known exactly what I meant, so I would show them. I had gone once where the 30 volume for mixing my hair color may have not been closed properly and it wasn’t as strong as it should be. So what did they do? They re-​did it with a new bottle of 30 volume. When I told them I couldn’t stay any later to have it fixed, they gave me a new appointment to come in and have it fixed, obviously free of charge.
Karen has been in this business for over 20 years. She wouldn’t be where she is now if she would say rude things to customers and if customers were unhappy with their styles. She runs a great business and loves what she does. Even my 5 year old loves going to her!

My hair stylist moved away about a year ago. I have travelled near and far looking for a new stylist and salon I could call Home!
I have had $ 100 cuts and cheap ones and no one got it right. I have very curly hair and it’s hard to style. Upon recommendation, I tried Locks that Rock. I came in on Saturday and was a bit nervous. The owner, Karen greeted me and made me feel welcome. I then met Christian. He listened to me and cut and styled my hair way beyond my expectations… It was Perfect! My husband even noticed and remarked how it was the best cut I had had in years! Thank you, Thank you, Locks that Rock. I’m so happy to call you, My New Salon!!!
See you soon!!!

I’ve been here twice now, each time with someone different. I’m extremely picky with my hair and each time I’ve been here I’ve gotten exactly what I wanted.
It’s clean, fun and time efficient. Great all around service.

Looooooove this salon. The salon is clean, professional, upbeat and has a great atmosphere. Fast services, I was in and out in an hour, and my hair looks amazing. The stylist are knowledgeable and talkative (which I like). Also, the prices are perfect. Very affordable

I went to Locks that Rock recently because I wanted to do something different to my hair by adding color. It was the most horrible experience I ever had. First, I was there for three hours just for highlights. Good thing I cleared my schedule for the whole day beforehand. Also, I asked for balayalage but of course the owner didn’t know what that was and used traditional foul highlights which didn’t give me the desired look I wanted. Also, the owner kept passingr me off to other employees and kept saying that I was «on the bottom of the food chain». I was the only non-​white person there so you can see as to why I felt she might have not used the right words in that pint in time. The end effect came out horrible and she overcharged. I knew this because my friend had come in for highlights and they paid considerably less than what I did. The top of my hair is a different color from the bottom. NOT WHAT I WANTED! I just paid and left. I will never return to that place.

I’m fairly new to Unilocal and I’m so excited to write my first review. I have lived here for 5 years and it was very hard to find a decent salon. I had to kiss a lot of frogs to find this charm! I was thrilled to finally find Locks That Rock and when they moved, I followed. There is not enough that I can say about this place, they exceed my expectations EVERY time. Not only are the prices affordable but they have added more services truly making this a one stop shop for pretty much everything. From my own experience Karen and her staff are truly amazing. I have seen them with their clients and they take pride in their work. They treat everyone with respect and that’s what I look for in a salon. It’s a place to get away, a place to call home. I look forward to my visits because I leave there feeling and looking beautiful :)

I recently moved to the area and was looking for a new salon and thought it would be nice to get my hair and nails done at one place so I gave Locks That Rock a try. I got a full head of highlights, a cut and a full set of acrylics, and it took them 4 ½ hours which is insanely long for that! On top of that, the lady who did my hair was sick and kept coughing on me and wiping her nose on the back of her hand and then going back to my hair. Additionally, she would lick her finger before picking up the foil and then put all of this in my hair! It took her so long to put the foils in my hair that the back was done setting by the time she was done so I didn’t need to sit under the heat.
So she transferred me to another girl to wash my hair. That girl was sitting by the washing stations eating pizza, when I came over she just put down her pizza and came to wash my hair without washing her hands first! Then she went back to eating her pizza after washing my hair, without washing her hands again.
The hair process had taken so long by this point that they sent me to the nail girl with wet hair because the nail girl was expecting another appointment. This was fine and the nail girl was much nicer and more professional, but she did a horrible job! I got white/​pink powder with white tips, but the white is too short (doesn’t go as far down on any of the nails as it should) and the pink looks horrible like it’s separating from my nails. On my middle fingers especially she didn’t use the right size plastic (it was too big) so the nails look all awkward and deformed, plus discolored because the pink didn’t set right. I’m so frustrated that they looked this way immediately after getting them (instead of 2 weeks later like other places I have been) because they cost $ 50!
The hair cut and color were okay, but not the best I had and definitely not enough to compensate for their high prices on nail services and slow and unprofessional service! Additionally, their nail service is so incompetent no one should ever pay money for that!
However, when I complained the owner was nice enough to refund my money for the nails and she definitely made me feel a lot better about the experience.

Karen Catalano is the owner of this salon, which has recently moved to Wappingers Falls. Let me tell you it is absolutely gorgeous & huge with bi-​levels and separate rooms for other special services like massage therapy, nails, coloring, etc. Finally one stop spa-​ish services right in Wappingers with AFFORDABLE pricing — no way, right?!! Hooray!!!
Karen and her professional staff are fully licensed and receive training throughout the year, so they are up to date with the current styles. Karen’s cuts are always perfect. Her time and attention to detail are always unsurpassed. I love this girl’s work and am so thankful she’s moved to a more convenient location.