Totten Pond Automotive

Consistent high quality and dependable service, been using here for 2 years!
Wonder why never have this kind of service when I was in New Jersey.

Two cars and 5 years later, I won’t go anywhere else. They are as skilled repairing American made cars as well as
foreign. I trust them explicitly. Ed is kind, courteous and takes time to explain everything that needs to be done. There isn’t any pressure to do repairs/​replacements that could possibly be done at a later date. Being given the «heads up» or recommendation that your tires will need to be replaced in the next couple of months is welcome. That’s just an example. They really do have the customer best interest in mind.
*****Their car service is a phenomenal addition. Talk about convenience!. I will continue to go as long as I live in the area.

I started coming to the service station during the winter and these guys are top notch. They are very thorough with their work and make you feel very comfortable with the diagnosis. I hate to use a cliché, but they really go above and beyond. They are up front with all the information and the bottom line is that I trust them, all around good guys! They even have a shuttle service if you work in the area!

I was referred to here by a friend who has gotten work done in the past and spoke highly of them. I showed up during a lunch time for an oil change without an appointment and I was quickly penciled in and assured that my car would be ready by the end of the day. Nice change of pace from other shops

I had a groupon to use these folks for a synthetic oil change and tire rotation. It was really nice to speak with someone on the phone who seemed very interested in making the process run smoothly… ie. they spoke clearly and actually took the time to talk instead of just acting like it was a hassle to deal with customers. When I showed up, the people seemed friendly and the service was pretty quick.
I guess my biggest gripe comes from the Groupon I used. Since I have an «expensive» car, I figured it would be cheaper to use the groupon than the dealership. I was wrong. They charged me extra because my car used more oil and the filter was special. OK… I get that the Groupon wouldn’t cover «special» cars completely. But, then they told me my tires couldn’t be rotated (another part of the Groupon that was included). The treads were wearing low, so they couldn’t be rotated.
All perfectly friendly, but I can’t help but feel it was a little bit of the slick-​willy approach to car service.
I got charged more for the extra oil and the special oil filter, but they didn’t discount anything for not rotating my tires.
Many Groupons truly do suck and the small print makes them useless sometimes. But I gave 3 stars here because Unilocal says that means «A-​OK» … this place was «A-​OK». The people were friendly, but I don’t exactly feel like it was good service or a good value.

Great service provider. I’ve used their automotive services a few times and have always been pleased. They have car service for convenience and are open during complimentary times for offices in the area. What more do you want?
Folks who are at the desk are always nice and helpful. I would recommend this place for anyone who needs automotive service.

I was originally from New Hampshire. Since I just moved to MA, so I currently have to do license plate transfer and a MA state inspection. The staff members were friendly and nice to answer my questions. Beside the inspection, they even helped me to put the new license plate on since I have no tools to do that. The inspection got done in about 15 mins without any issues. I was very happy overall. Thanks. –Tong Dai

I’ve been a customer at Totten Pond Shell for a while now, and I always leave very satisfied. Everyone is very pleasant and efficient. They are very accommodating when you call for an appointment and prices are extremely reasonable. I never get the feeling that they’re trying to take advantage of me or sell me on something that I don’t really need. The reception/​waiting area is also always extremely well-​kept. My whole family comes here and I’d definitely recommend it to anyone looking for anything from an oil change to more serious work!

Getting my car serviced with them right now. Very honest and helpful people working here, I’ve heard it’s tough to find a garage that you can trust but I always find that these guys operate in my best interest.

The staff doesn’t care about customers. They left me standing in the parking lot while they were sweeping and dusting things on the front… Not a pleasant experience! Don’t bother going if you have another option…

I take my car here for regular oil change and servicing. Been very happy every time. People are very nice and responsive. They also have a shuttle service, which makes it super convenient to drop off my car while I am at work.

This place is amazing! First and foremost, everyone who works at Totten Pond Service Center is friendly, accommodating and HONEST — which, we all know if hard to find in this industry. I have had my car serviced here for over 10 years and I have never been unsatisfied in any way. Eddie will call me and prioritize what needs to be done vs. what should be done and give me the option to choose. John is a sweetheart and drops me off at work and also picked me up once when I didn’t have a ride! The facility was just re-​done and looks beautiful. Neat, clean and well organized. I would highly recommend them to anyone and I send my colleagues from work there as well. Every one of them have had the same experience as i do.
Wonderful!

picked up my truck and my GPS was not in it…

The service center here is awesome. Very very professional guys, very friendly and they offer a shuttle service — perfect.
I was quoted 600+ dollars at another shop and they did it here for 300! They also looked inspected my car at the same time and offered to look into replacing a door handle I had problems with — got it fixed in the same day and for a fair price. All of this took just a few hours and I got a call back that it was all ready.
I don’t have anything negative to say. They did not con me or try to find any problems — they are honest people and did a great few repairs on my car. People say gas is overpriced — but it’s a huge business section of town and right on the highway so not so far-​fetched honestly.
Service Center — A++

The gas is overpriced but I’ve had nothing but good experiences with the service center… they’ve fixed a couple minor things, replaced my broken water pump, changed my oil and replaced tires, done my annual inspection, etc. and never done unnecessary work or overbilled. They’ve even spent time trying and failing to diagnose a problem and not charged me for it (the problem never came back).

I agree with other reviewers that the gas prices here are way too high, but I stopped by today to get an inspection sticker. The staff took my car quickly and the inspection was completed within 35 minutes of my arrival. The service waiting area has a small flat screen TV, to distract you while you wait.

Crazy overpriced gasoline, so don’t buy gas there unless you’re beyond desperate.
For repairs, on the other hand, they’re great. I’ve been having my cars serviced there for several years now, and they’ve always been quick and easy to deal with.

So not only do they have the most expensive gas in town, but the mechanics here are also SHADY SHEISTERS!
I took my car here on my lunch hour to get a routine oil change because the gas station sent out a promotional coupon via email to employees at my company – $ 29.99 for oil change, fluid top off, tire rotation and safety check. I thought to myself, seems like a good deal. Plus they offered a courtesy shuttle service back to the office so I wouldn’t have to wait around for my car to be serviced…
Well, a couple hours after I dropped off my car, one of the service guys calls me at work to say that they did the oil change but not the tire rotation because that was not necessary. Everything else was fine – except for the battery. I was told that my battery was failing and I should get it replaced as soon as possible. I was given a quote of $ 130, but given that I’ve never had trouble starting my car, I immediately was suspicious and told them I’d have to think about it.
The next day, I took my car in to the most honest mechanics I know at Meineke Car Center in Brighton for a second opinion and they assured me that my battery was fine. Can you believe that? It’s really shameful how low people will stoop to make a quick buck. So, lesson learned – ALWAYS get a second opinion on a repair and whatever you do, stay far, far away from Totten Pond Shell! I plan to report them to the Better Business Bureau.

The gas is the most expensive I’ve seen, but it’s in a business district and right off the major highway.
However, their repair service is great. The staff is always very professional, I am greeted immediately and I got my inspection done yesterday in under 20 minutes.
They will also drive you to your office if it’s nearby but I’ve never had to do that.
So I recommend Totten Pond Shell for service and inspections but get your gas somewhere else.

(I was expecting my 100^th review to be something more glamorous than a car shop, but oh well…)
While I would probably never go here for gas, since the prices are insane, it was the most convenient option for me as far as getting my new inspection sticker, so I decided to try them out. I mean, the state regulates the price on that, so what did I have too lose?
Answer…about 35 minutes of my day. Not so significant, but if they had told me that they were still «charging up the machine» (which is the excuse I got later), I would have gone to my office & grabbed the car later in the day. My office is about a 8 minute walk from here, so I was pretty annoyed, seeing as he gave me a 15-​minute estimate when I got there & didn’t mention anything about a charging machine.
Aside from the huge time-​suck, they were all friendly and did have a 2-​chair waiting area. It also appeared as though they had some return customers that they knew by name, so that’s a good sign. And the free ride is a nice touch.