Assured Collision

had at least 3 auto accidents, flat tire tow, etc. the mechanics, body and office employees are top notch. thorough knowledge about replacement part and labor pricing, insurance pricing, the common need for supplemental approval after first appraisal/​review. reasonable turn around time, great at updating you each step of the way. they even arrange insurance rental pick up on your behalf. trust them implicitly. thanks for the best service for our family for over 16 years

Terrible customer service, if you can even call it that. There really isn’t any. The tow drivers are friendlier and more helpful.
Called after work the night after an accident, they have no listed business hours. Got the run around because they contract out their phone operators, of whom have no idea their hours, services or what business it is. Wasted a good half an hour before a tow driver called back. Terrible way of doing business.
When I go pick up my car after the tow, the cashier/​receptionist is rude, not helpful, can’t give you a minute if you have a question. «I’m super busy, I can’t waste 5 minutes talking to you.» Then she turns around and spends the next 10 minutes gossiping with the other lady. Really, so busy.
Another time, needed to have car towed to somewhere else from their lot. There were 4 tow trucks and 3 drivers milling around outside. Paid the fee and paperwork is done. Then told I have to wait half an hour because they were no drivers… really?! I can see them outside. 10 minutes later, two of them leave. Another 5 minutes later, one of the trucks is brought into the shop for overnight garaging. The driver then goes and chats up the mechanic for a bit. Finally, at the 25 minute mark, that same chilling driver finally goes over to hook up my car. Super efficient service. If you need a tow, they’ll fly to you for the business. Once you’ve paid, you’re nothing in their eyes.

Car towed after an accident. Insurance company was involved and prepared to pay for tow and storage. When I told them I was bringing it to another auto body repair place for repairs, they said the tow and storage had to be paid in full (understandable) in CASH, TODAY, over $ 700 for 6 days. The insurance company had already agreed to pay but to get my car, but I had to pay the bill and get reimbutsed from the insurance company. If I was the IRS, I might look into this «cash only» policy. Attorney General and Better Business Bureau will be getting letters soon.

They charged me $ 675 to jump my Toyota Corolla battery due to hazards of being in a bad neighborhood, never again! They told me that because of the location, and the time of night, that there were extra charges involved. I suspected that the driver was trying to make side money, however when I called the main office they were not helpful at all and accused me of making this up. I would highly recommend that everyone stay away from this fraud of a company.

I’ve used assured collision when I was traveling up north. They were very professional. The rates were reasonable considering it was in the middle of a rain storm. I used their repair service as well and the work was exceptional. I would highly recommend coming from a picky customer.

I had a vehicle towed by them two years ago that had slid off the road. I received a bill totaling nearly $ 1,000, and I guess I got off easy compared to what’s in the news. PLEASE use anyone else.

This place is a scam a rip off. Whatever you want to call it you have my vehicle there now since june and they said that the vehicle is now gonna cost $ 7,000 to get the vehicle out. i tried to negotiate with them and the owner said NO… OUTRIGHT THIEVES you can call there manager jim the donald trump of towing and thats NOT a compliment

Towed my Bronco a fear years back, driver asked me if he could bring it to their shop and they would give me a deal on the repair. They called me the next day and told me it was totaled and incurring storage charges l, when I got there there was more damage to the front suspension than when they had towed it. Complete amateur hour. Now this company is trying to screw my friends over with a 48,000 recovery tow bill, enough is enough!

Just a typical experience with a less than honest tow company. My bill had charges on it that they couldn’t explain, and didn’t care to either. I have spoken to the better business bureau about it and this matter is being looked into. My advice call triple A or look for a better tow company.

Assured Collision in Walpole Massachusetts are the most unprofessional and corrupt business I’ve ever had to deal with. Charging us 48 thousand dollars to tow a jeep stuck in mud?! Saying it took them six men! I’m sorry did you mean six little boys?! Not only did the police officers not believe that price, but some of assured’s own employees came forward and told us they could not believe that number. And not only that they thought that the situation could have been dealt with differently and that assured does not specialize in extracting off road vehicles. Must explain why they totaled the jeep in the process, broke the frame in half! Since Monday we’ve been asking for a detailed invoice detailing the costs and every time told us they didn’t have one, so where did that number come from?! Were we paying for Will Needle sr comedy hour making racial black «jokes» because my boyfriend was covered in mud?! This man who was KNOWINGLY trespassing on this private land with his son doing donuts in their companies side by sides having a grand ol time with young children as their passengers. We were arrested for trespassing yes, but the difference was that we UNKNOWINGLY trespassed on land that was NOT posted and all charges were dropped in court. And yes as this company loves to point out I did get a disorderly conduct charge because I spoke the truth about this company being thieves. I did not want in any way shape or form leave this company alone with our belongings inside that jeep. for a few years prior to this assured towed my mustang gt and EVERYTHING inside that car got stolen. And will needle sr responce? ”you got no proof” words spoken only by the guilty. I’ve heard many people making Complaints similar to mine about this company and their items being stolen. Not my problem Will needle sr can not handle the truth spoken by a female speaking her mind when she feels slighted. And To top this whole incident off This company keeps hanging up on my boyfriend who’s been VERY compliant through this whole ordeal. wont take any of his calls when we want to know two things 1. When can we get a detailed invoice, we have been waiting since Monday and 2. when can we get the jeep from their tow yard. Looking for more money to add to that 48 grand? I feel like theyre holding our jeep hostage. How professional of you Mr needle.

Company scams you on storage charges…$ 90 «yard» fee. although not technically illegal, certainly unethical… If they are willing to overcharge you for towing /​storage you can assume they will overcharge you for other services as well
Here is their response (A personal, hostile attack, not an explanation or apology):
Assured Collision Inc. Thank god you have Insurance John. Unethical? I would refer you to The Deptartment of Telecommunications and Energy is Boston. We are bound by State set rates as we are in every division of our company. Tell everyone what you do for a living John? Oh wait, You didn’t pay your insurance, you left that out didn’t you, Yeah it’s our fault you got towed…

My wife’s car was towed from a lot in Norwood. We went to Assured Collision to pick up the car. it took over 30 minutes to present us with a bill. While waiting outside the office we had a conversation among ourselves where my wife said she was angry with the owners of the lot in Norwood who didn’t post a sign indicating that they would tow cars. When presented with the charges of $ 245 to tow our car which included a labor charge, storage charge, mileage, gate fee, etc. he indicated that he would waive the $ 75 gate fee since we were from Medfield. I asked about the charges posted on his wall, which were different from what he had listed on the bill and he immediately crossed out the waived fee and angrily said «What did you say you saw?!» I replied, «Nothing» hoping it would end his intimidation and we could get back to the reduced price. He then insisted that we had to pay the full fee. We have a copy of the receipt with the gate fee waived and then crossed out.
Update ¹⁰⁄₂₉
Seems this company is finally getting exposed. They are in damage control and took down their Facebook and web page. What’s next, Unilocal

Thank you! Assured Collision picked me up after calling AAA for the first time when my almost-​10-​year-​old car wouldn’t start and offered to service it for me. Being new to the area, I was willing to give them a chance. I’m so glad I did!
The car was ready in a few hours, and they took special care to ensure the after-​market stereo on it was running afterwards. The dealership where I usually take it for service hasn’t managed to get that to happen. It was a nice added touch.
Will definitely return if ever I need any unscheduled maintenance, which I hope not to have again any time soon! Might even make them my regular place for scheduled service, too.

Will never do business there again. Purchased two new tires and a new wheel. The other three were in excellent condition, because they were recently totally refurbished.
After taking the car home, I saw that one of the wheels had been replaced with a rusty one. They wouldn’t take responsibility for this.

Rodney is the man! AAA service, upsold me on the tire replacement at the shop. Everything was great, organized, clean and professional.

Very bad experience. Don’t ever go to small shops. All what they try to do is to ripped you off.