Lewis & Lewis Carpets

Went to the store, picked out my wood flooring, got an estimate. Told them I wanted it by a certain date for a gathering at my house. Done! (Actually, Gary came by that morning to tidy up.) Bottom line: I like the Maple hardwood floor. My guests loved it as well. Much easier to keep clean than carpet for a living/​dining area.

Stay away from Michael! His customer service was awful. Their prices are also very high. I got the exact same carpet from another store for 33% less!

Working with Mike at Lewis and Lewis Carpets is a real pleasure. His attention to detail and professional service made our experience and purchase easy and smooth. Our installer Gary did a class A job. He was courteous, quick, professional and knowledgable. We have had two homes installed with Lewis and Lewis Carpets. We will use them again and we recommend them highly. Fantastic workmanship and quality!

Terrible service. Read another review below about Mike and we had the same experience. He refuses to call you back. Where these guys failed is the following: 1) They didn’t staple the carpets down right to where it starts to thread when vacuuming (even on least suction setting) 2) They don’t put painters tape down on baseboards when they stain the floors so we have brown stain on all of our baseboards. So we had to pay a handyman to take off all of the baseboards and repaint them on our driveway. Simple painters tape would have been nice, but not from this company. 3) They don’t meet your time deadlines. We had movers coming in and we explained this, but they chose not to put back the baseboards until after the movers had arrived with little or no communication. Do they stain floors good? Yes. Can they install carpets correctly? Not really, no. Do they communicate well? No way.

After the excellent job they did last year, we recently had new carpets installed throughout and were pleased with the entire carpet install. New base boards were installed along with this project. End result… It looks beautiful.
Some baseboards were installed prior to the carpet and some were after the carpet install. I will suggest it’s better to have it done after the carpeting are installed. This can help avoid all the padding foam dust flying and landing on the new baseboards. Their crew did come back and clean it all off.
The owner, Mike was very accommodatingly to our concerns and we are happy customers.

If I can get them ZERO stars I would!
Communications SUCKs here.
Cant get a proper estimate without Mike (owner), who NEVER returns a phone call! He finally returned the call when he had to come to our house to get measurements; he was rude, not friendly and didn’t even shake my husband’s hand! And he’s making thousands off the repairs!
VERY LONG STORY SHORT: They put new flooring upstairs as I was at work. The guys who install it treated my house like crap! I had some mix running all up my stairs and dings and dents on my NEW floors that they were installing! (WTH) Everyday when I came home it was a nightmare! Outside of my house there were drip marks and dust everywhere, equipment left places, my extra floor pieces outside in front of my house and in the middle of the garage.
I had to call them many times about my drips on the stairs that had carpet. (I have a 2 yr old baby!) Mike Finally called me back and said that my carpet on my stairs were dirty when they got there LOL, funny we just bought the damn house! To top it off they didn’t connect/​meet the stairs with the flooring at the edge of our stair railing (if that makes sense) We had a pointed part of the wood that stuck out like a sore thumb! After going back and forth we had to get the other company Fjellbo & sons that works with them to set everything straight.
Eric at Fjellbo had to call Mike from Lewis to come look at my house to fix everything that wasn’t properly done! Too many emails back and forth having to point issues out! Lewis & Lewis does new floors daily, so why treat my house and me like crap & why the crappy service?
All it takes is a darn phone call back! Its so sad when you can’t even get a phone call returned by the darn owner! He has his office staff making excuses every time we called!
Fjellbo & sons is the company who painted and re-​patched some water damage we had. (Great Company) Linda & Eric are great!
My floors look OK. I think I would of loved them more if the owner wasn’t a such a jerk!
OK, I’m done!

It’s easy to write a five star review when everything goes perfectly the first time around, but how a company handles a glitch is in my opinion even more important. We had our hardwood installed last year by Lewis & Lewis and encountered a glitch in our flooring. Mike and his team came out and figured it out, fixed it and now my flooring is perfection. I’m especially inspired by Daniel, Andrew, Anthony and Will whose attitudes and desire for perfection were evident. They were swift in their installation and knowledgeable. If you need wood installed or any flooring I would highly recommend Lewis & Lewis.

Great and Fast service. We needed new carpet’s fast so we went to Lewis and Lewis on a Tuesday night, Picked a carpet, measured and installed by Friday!
We are very happy with both the speed and the quality of the carpet as well as the install team!
Our parents also used Lewis and Lewis for their hardware floors which turned out great!
High recommend Lewis & Lewis!

Installed carpet and hardwood floor. Great service at a great price. Had some carpet that needed stretching after a year, they came right out and did it at no cost.

While they did a good job on my floor, their reception and communication sucks! No one in the office was on the same page and a return phone call is non-​existent at Lewis & lewis

I write very few 5 star reviews, Lewis and Lewis is the best place for wood flooring, period!
This is the second home they have done for us, and the quality of work, value and customer service is the best!

Lewis and Lewis was recommended to us by our Farmers Insurance to help replace flooring that was damaged by a dishwasher main that went south.
They arrived on time with 4 men and did a very good job removing the old flooring and baseboards in our kithc /​family room area. They were very very friendly and fixed annoying squeaks that were bothering us for years before laying in the armstrong flooring. The second day Ben came in and finished off the floors, changed a couple of things that the wife wanted and did a really nice job finishing of the floors, the kitchen trim and the new baseboards.
Turning a negative with the dishwasher problem into new flooring and now we kind have revisited those two rooms with newer furniture and accessories, same with the dining room and living room. a different leaner and cleaner look. sold the surplus on CLs that weekend also! So a win win.
Lewis and Lewis Highly Recommended!
Dave and Dawn

Can not say enough great things about Lewis and Lewis Carpets, the sales staff is extremely helpful, the installers are pleasant and their work is great and the owner goes out of his way to make sure that your job is done correctly. This is our second go around with them and I will continue to work with them for future projects. In our last go around we had a little issue matching up wood flooring. Did not think anything could be done, but Mike insisted to check it out and come up with a solution! Which he did! Now that is taking pride in your business.

We had Lewis and Lewis install bamboo flooring, ceramic tile and vinyl tile several years ago. They came in well below the estimates of the four places we shopped for this job. They were helpful at the front end and the installers were a pleasure to work with.
Needless to say, when we decided to remove all of our carpeting and replace it with wood flooring, we called on them without even bidding out the job. We had some complications matching existing flooring and lining up levels of floors, and they were able to solve the problems with no trouble. We were overjoyed to see installers Ben, Jesus and Walter again. I think it says something when a business values it’s crew enough to keep them together for several years. Their hardwood specialist, Daryl, was a pleasure to watch – he matched the stain color of the new floor to our existing 27-​year-​old flooring EXACTLY. The installers all went out of their way to keep things clean and to accommodate our scheduling issues.
I almost wish I had more flooring to replace! You won’t be sorry to patronize this company which has been in Walnut Creek for over 60 years.

I really like these folks. The owner went out of his way to help me on a small project that was a pain in the ass. His knowledge of different flooring is beyond great and I would recommend these folks for your next project. His installers were great and answered all my questions and concerns-​they have national pricing thru a co-​op and were no more than the box store my wife insisted on getting a 100.00 quote from

We worked with Lewis and Lewis over many years and over many transactions. While they had a nice selection of flooring and a relatively decent track record for installation — their book-​keeping and customer centric mentality was severely lacking. After writing checks to them which totaled in excess of $ 10K over a couple years, Lewis and Lewis insisted we owed them $ 400. After showing them the returned check, they responded «Well maybe that was the 50% deposit and you owe the other 50%» Huh? After haggling for months… they seemed to drop it all together. Only to find out they sent the matter to an attorney! I ended up proving the matter with attorney, but this was a bush-​league operation with abacus’s, slide rules and cans on strings… There are far better places to get your flooring.

I highly recommend Lewis & Lewis Carpets/​Flooring in Walnut Creek. They are fast, they arrive when they say they will arrive, are very professional and gave me the best price by far of anyone in the east bay area to install carpeting in my house.