Jiffy Lube

This place is friendlier than it used to be and they are fast but I noticed when they put the sticker on my windshield it was recommending another oil change in less than 2000 miles! A mistake? Somehow I doubt it. Now I’m wondering if I really get my oil changed! I’ve given you a second chance but now I’m think I’m done.

I don’t know if they’ve changed since some of these bad reviews but I had the best experience at this location. I was in a hurry and visiting my mom so I wasn’t near my usual oil place.
They were so fast and so friendly, I was actually shocked. They told me the upgrades but it was really quick and no pressure. I think it took under 15 minutes which was awesome.
I would definitely go back to this locations!

Quick oil change they give you an estimate to sign that is $ 20. higher than the cost they tell you they are going to charge! This means when you actually pay you could have to pay the higher amount.

I was trying to find a mom and pop shop for a quick and affordable oil change. I couldnt find the shop but stumbled upon Jiffy Lube instead. Huge mistake.
Pros: very quick
Cons: all they do is sell you! The lady who helped me «highly recommends» that I get a transmission flush because the color should be pink, not this brown color (it wasn’t all that brown). I JUST got a transmission flush a month ago.
No I don’t need to change my filter. Its still new.
Stop trying to rob us!

great service. Nathan and Moe were very rapid and efficient. Best place you can go for an oil change.

Usually going to get an oil change feels like haggling.
I like this Jiffy Lube compared to my normal service dealer.
They put the extra effort into cleaning, vacuuming & washing/​wiping the windows.
Sal was very cool and hooked me up on a solid deal. I highly recommend this place in Walnut Creek if you are trying to get an oil change!

This shop is a scam — plain and simple.
I took my 4Runner in for an oil change prior to driving down to LA and they also convinced me to change my transmission fluid. Got to LA to find my engine oil was over a quart low! And now, about two weeks later, as I start to feel gears slip, my transmission is over a quart low too! On top of all this, they also lied to me about the pricing on transmission service. If there is damage to my transmission, we are going to have a serious problem. Incredibly unethical, dishonest and inexperienced. DO NOT GO HERE.

Very good experience. Fast turn around time, great prices. Nathan and the crew were very helpful and easy to work with. Hope everything holds up!

Run do not walk away from this place!
They are slow, rude, stupid and WAY overpriced. They also do not know how to drive and nearly backed my truck into a car behind it because they started my truck in reverse gear.
I came in to simply fill the oil in my 1966 manual transmission and drain and fill the gear oil in! my differential. Practically a 30 second job but it took at least 45 minutes. First off they wanted to do a «transmission flush» as you might on an automatic transmission and oil cooler. As I am trying to explain what I really need they shove a work order in my face and tell me to sign it. Big mistake not actually reading it. I assumed (one should never assume) it was simply a work order to do as I had asked. NOOOOOOO! This was a contract to charge me $ 49.99 for the transmission «exchange fluid» and another $ 49.99 for the differential «exchange fluid» Total bill $ 101.77
This works out to $ 33.66 per quart of gear oil per the numbers they say they added!
I think they made a little profit on this job.

Just got back from getting my oil changed. They were fast as lightning (took less than 30 minutes) and disclosed everything they checked and washed the front and back windows and even vacuumed the front of the car! I totally wasn’t expecting that. They checked fluids, topped them off and gave recommended services. I’ll definitely go back. Thanks guys!

This location is outstanding! They are always so helpful and go above and beyond. Even if the are not able to fix the problem to ignites engine light, they will fully run diagnostics without an additional charge. They are always so friendly and willing to help. I have visited twice now, and even though the crew has not been the same, the service has remained outstanding!

Since I was writing a review for another business, it reminded me of when I took our Volvo to get the oil changed at this Jiffy Lube.
I took our Volvo in to get the engine oil, and trans oil changed. Everything seemed to be alright until a few days later the oil light came on… I checked the oil and there was none on the dipstick, so I took some quarts of oil I had at home and put what I had in so I could drive back to Jiffy Lube.
When i got there I told them what had happened and they checked it out. The mechanic told me that the drain plug was stripped out, and I would need to take it to the dealer to get a new oil pan… I told them that that was fine, and asked them to take the car to the dealer, pay for the part, and labor since they were the last one who had worked on the car, and the problem had not been there before they worked on the car (they also had been the only ones who had done oil changes on the car).
Miraculously the mechanic then said… The oil pan was ok, and that the drain plug just hadn’t been tightened down previously.
I said ok… Can you drain the oil and replace it with new Synthetic oil since I didn’t want to have a mixture of different oils in the car. They said yes, but when they told me the car was ready they said they couldn’t replace the oil or they would have to charge me for the oil… They could only top it off. I told them this was absurd since they are the cause of the leaked oil. The Manager stood his ground and said no. I told them that I would post this up, and would never return to their location again.
If you look in my reviews you will see that I gave another location a chance, but they said the oil top off are only good for 90 days regardless of how many miles have been driven.
I will not ever return to a Jiffy Lube again nor would I recommend anyone else do so. Their work is horrible, and their policies are bad too… Not to mention the oil pan diagnosis of needing a new one and then minutes late (when they found out it was their fault saying it was just a loose drain plug.
Message to Unilocal: You need to modify your ratings to give negative star for extremely bad service.

Less than 20 minutes from drive in to drive off. Gave me enough time to stop at the market for groceries and get a haircut on the way home. Service was prompt and professional. They offered me other services but I declined. No hard sell. See you guys in 5,000 miles!

They did what they said they’d do. No problems with the service. I should probably have taken off another star for the up-​sell pressure. Very annoying but it’s obviously corporate policy so it doesn’t seem right to penalize this specific shop. You get it everywhere (and not just Jiffy Lube). As is true with everything car related, you need to know ahead of time what it is you want and stick to it.
I’ll probably go back but I’m not a customer for life and will go somewhere else if convenient or cheaper. I’d be more likely to stick with them if they dropped the upsell.

OVERSOLD AND DISAPPOINTED
We’ve been to this location several times and usually are not disappointed. However, I send my 20-​year old daughter for a simple oil change and they totally took advantage of her. They sold her the most expensive oil possible and a $ 50 «cabin filter» for the car. Are you kidding me? A $ 30 oil change turned into a $ 160 scam! I’ll never go back again. You can’t trust them.

I know a good amount about cars and I’ve gotta say, every time I’m here Sal and Moe have provided me with excellent service time and time again. Speedy and efficient service is what’s been having me come back here for years and a genuine sense of trust with these fellas. I’d recommend to anyone.

My fiancé took his car here a few times, trusting that they would do what they said they would.
They absolutely did not! We noticed our check engine light would come on after some trips or after using the air conditioning, and when we checked all the fluids, the engine coolant was almost completely gone! This was something they said they would check, and I understand if they might not have had coolant (…) for our specific car or something, but we were never once told the coolant was not just low, but dangerously low. When we brought it up with them they told us they checked it and made notes on our files, but none of the copies of anything we had said ANYTHING about it, and no one ever said anything!
Absolutely ridiculous. I would never trust these people again.

SAVE YOUR CAR!!! I am now dealing with a $ 1,000 oil change because of these hacks. They stripped the screw on my oil reservoir, and because I had my oil changed elsewhere in the last 2 years they claimed «I couldn’t prove they had done the damage to my car…»
My car had never leaked oil until the day it was changed at this location, yet they claim no responsibility? Do me a favor and watch how their «mechanics» act inside their garage before ha ing a service done here.
Vacation cancelled, gifts not purchased because this company is run by Cretans. I have three other friends with similar horror stories.

Frances (sp) was so polite when I arrived. Opened my door offered coffee or water. Awesome customer service!!!
I know nothing about cars my boyfriend usually does this stuff so I didn’t know which package to choose? Jennifer was awesome she calmly walked me through everything and explained what I needed and what we got last time.
Great quick service all around

I came in here because I needed a quick oil change on a Sunday afternoon. Normally, I would never go here, but this was the only time I had and my normal shop was closed. There was no line and I was promptly greeted by an attendant who told me to go to the waiting room. About 10 minutes passed when I was called outside to discuss service.
He tried offering me a new fuel filter, transmission flush, and a coolant flush, all of which I said no to. He could tell that I wasn’t having it. I got just a regular oil change, and with the 10.50 off, it ended up being 33 and change… not a bad deal.
So why the one star? Well the next day I was out with my wife, when all of a sudden we see steam coming from the hood… I pull over and I see that my coolant cap wasn’t properly attached to my coolant reservoir… I was furious! I lost so much coolant the cars warning light came on. Luckily, I had an extra gallon of ⁵⁰⁄₅₀ in the back, but if I didn’t… or if I wasn’t there and my wife was stranded because of «iffy lube?»
I knew better, and I didn’t listen to my gut. If it wasn’t «iffy lube» I would of thought it to be random concindience… but its not. Its JIffy Lube. Don’t go here.