Chang Natalie, MD

What a horrible experience. She is not a physician with any skill-​set, apparently she can’t even type because she requires a «scribe» to come into the patient room with her to take notes. Non-​medical personnel sitting in on your visit. Yep. AWKWARD!
Having moved here from out of state I needed a new PCP and my first interaction with her was «ok» — I had a couple specific items I needed prescriptions/​orders for and I needed to find a new OB/​Gyn. We went over the fact that since moving here I was taking two separate allergy medicines because my allergies were so bad — no suggestion on a better one or an allergist. When I e-​mailed a few weeks later asking for a prescription for a new one that I had researched I had to make an appointment to see her. Seriously? Fine, waste of time but I did it to get the new med. Geez! It’s not like it was a controlled substance!
We also reviewed a chronic injury I have that I have already seen many specialists for and it is what it is. Periodic PT helps relieve the pain. A few weeks after the allergy visit I make a PT appointment and when the PT office calls her for an order SHE CANCELLED MY APPOINTMENT! What? So I have to go see you (in like two weeks when I can get in) to get an order for an issue we have already discussed? So your patient has to be in pain for weeks more so you can pad your income with an unnecessary visit? DONE. Verges on fraudulent.

Visited this doctor a few times, she is not the friendliest of people but I was only living here for a short time so that did not matter. It feels a bit quick and rushed, like she is just ready to see the next person. As a short term doctor she seems fine, but long term I would find someone else.

For someone who is searching for a real doctor, do not waste your time and your money to see Natalie Chang! I wish I could give her a negative or zero rating.
A real doctor won’t push her patient to get flu shot even she said she was not feeling well! A doctor won’t let her patient to undress then let the assistant to walk in to say:” you have to wait few months until you can do your physical!
Unprofessional, careless and rude! Don’t know how the hell she got this job! Wishing anyone from the hospital management team will see her horrible reviews and taking actions!!! We need some good doctors please!

If you want a Primary Physician who is a partner and a collaborator with your healthcare then Dr. Natalie Chang is NOT your Primary Care Physician.
I have had wonderful doctors the last 30 years so I never understood complaints about physicians but now I do. Like other reviewers, Dr. Chang does not how to engage with her patients and sorely lacks listening skills and other interpersonal skills. Dr. Chang is not receptive to information or questions from a patient. It really felt like Dr. Chang felt being a Primary Care Physician was beneath her. Dr. Chang shows no interest in the patient and the patient’s lifestyle which can impact one’s health.
At first meeting, Dr. Chang barely made eye contact with me and did not acknowledge me when I told her information regarding my health. It was difficult to know if she got captured my information into my files. She is not an active listener. Dr. Chang had a pre-​conceived script for our appointment and she would not allow for any variances in her idea of patient interaction. We went through my pre-​existing conditions but yet she seemed to focus on minimal health issues that she perceived but these issues were not bothering me. She wanted to prescribe medications. I did not need these medicines. These issues were temporary health issues that would resolve themselves.
Since most of my physician interface is with two specialists, like another reviewer, I felt my interaction would be minimal. Wrong, wrong, wrong!
In a September appointment, we discussed a health issue and she wanted to prescribe a certain medication and I told her I was concerned about the side effects on a preexisting issue but she disregarded my concerns and went ahead and prescribed the medication. She dismissed my concerns and said that the studies were flawed. With other physicians, if I mentioned my concerns about side effects of a medication these physicians would do their research and offer up other choices of medications. They did not dismiss my concerns. They listened.
The medication I desired was one that I had taken 18 months earlier and it caused me NO side effects and was very effective. She actually refilled the prescription from my prior physician for almost a year. She also had her medical assistant email me and say that the medication was not prescribed for my health issue. I was appalled. Many well-​known, reputable drug reference websites say the medicine is prescribed for my health issue.
Doing additional research, I verified my concerns with other doctors at health foundations with my chronic disease and I contacted my former Primary Care Physician who was retired and she verified me that I should not be taking this medication and it could exasperate my prior condition. Dr. Chang was very put out when I shared information with her. I do not expect doctors to know everything but I do expect them to listen, do their research and respect me.
Her follow up on prescription refills is poor. An agreed prescription at an appointment was never transmitted to my pharmacy. I sent a follow up email and it took one week for my pharmacy to receive it. By this time, I had run out of the medication and replaced it with my old medication. If I had not replacement it with old prescription the lack of a prescription would have greatly affected my health.
Once again, I was put in a situation where she did not respond to my prescription refill request and again created a possible health incident. When I sent the prescription refills request, it was evident that she did not read the emails thoroughly. And once again she prescribed the medicine I did not want.
Since I have now have a PPO and a wider physician network, I will find another Primary Care Physician. I value what John Muir Physicians Network has done with their new campus in WC. I have had great experiences with other physicians but this experience has put a shroud over the organization. Hopefully, JM Physicians Network will get her some additional training with her interpersonal skills. In addition, I hope she is mentored and coached to be a better listener and be more receptive to her patients and not to see patients as numbers.

My primary care doctor left John Muir Medical Group and since Dr Chang was taking patients, they schedule my introductory appt with her. All I really needed was a referral for a mammogram. (For which anyone with breasts should be able to self refer). Dr Chang does not convey empathy or concern for whatever your problem is. So the first appt was strange but I got the referral and figured I wouldn’t have to see her again. Then two weeks later I hit my head rather hard and by the second day my symptoms seemed to be a concussion and were pretty frightening. I called for an appt and they talked to Dr Chang, who said she wanted to see me. Dr Chang looked right through me. Put words in my mouth. Told me the headache and eye pain may be from the time change and that a lot of people experience that. She also told me that a person cannot hit something so hard as to give themselves a concussion. Hmmm. So what was the diagnosis? She told me what I was experiencing will go away in 3 – 4 days. What was I experiencing? Who knows. Definitely not Dr Chang. She makes me sad because not all doctors are like her, cold, uncaring and offering poor care. I rarely go to the doctor, even when I should, and doctors like her are why. She doesn’t even deserve one star…

Dr. Chang is my primary care doctor, but not for long. If you’re looking for a physician who cares, keep looking. I went in for a referral to a specialist (jumping through the insurance hoops) and she refused, saying she could treat me herself and automatically prescribing medication. I don’t like taking unnecessary meds and felt this was the wrong treatment for me. She seems to look right through me when I speak as she types merrily away on her computer. I’m switching to a doctor who looks me in the eye and will listen.