BBVA-Compass Bank

Bad customer service. I have an IRA there. When it was time to roll it over, the rep kept trying to sell me on a money market account bc I could withdraw money at any time. I told him it was an IRA so I couldn’t. He told me it wasn’t, then checked. It was. Then the rep gave me the wrong information about what I needed to send to BBVA in order to change my CD. We agreed to one thing on the phone, then a couple of days later, the rep changed his mind and said that wasn’t good enough. I am disabled and don’t have a scanner. It is very difficult for me to get paperwork to him so asking for new paperwork at the last minute was a burden. I know I don’t have a big account but the customer service rep was not competent IMO and also very unsympathetic to me, especially given his own mistakes.
I tried to call to talk to his supervisor but got put on hold at BBVA for over 10 minutes before I gave up.
Wells Fargo gives much better service and they’re a typical big bank in my experience (neither particularly better nor worse than other big banks). If you have a large account, maybe you’ll get better service from BBVA.

I’m glad I didn’t have to change banks after my move Nor.CAl.on top that they’re customer support is outstanding… Very friendly and helpful. Good job!! I hope to be a lifere. BTW, I’ve been with this bank 25 years