Autopia

Tried for the first time today. Lowest price package purchased (inside & out) because my husband took it to Tahoe. Not as clean inside as I’d hoped – agree with photos posted by others of not enough. Maybe they just did a quick vacuum but didn’t wipe down any plastic surfaces which was disappointing. I’ll be trying Lafayette next time or just vacuum myself and do a drive through somewhere

I don’t know why I keep going back and expect something different. I’ve found other detailers and local spots so last week was my first time here since the summer. It was a very overcast day, with a chance of rain so it wasn’t very busy. And still, my car looked rushed, had water on the exterior. But worse the intertior barely looked touched. I keep my car pristine so really a vacuum and wipe down was all it needed. Just not worth the typical wait, there are better places out there.

How ridiculous! They are truly lucky I love picking up cards and nifty stuff from their gift shop!
I gave them ample time to clean my car and gave them specific instructions to vacuum and clean seats. When I got in my car, nothing was vacuumed correctly!
When manager Burgess is here, they do a great job. But today? If I was any more upset, they would’ve gotten a 1 star. $ 30 plus got a clean is not a walk in the park. I could’ve gotten it cleaned at a gas station and gotten better results.
Breathe…at least I bought my supply of wonderful cards and cute napkins…
Until next time, ciao!

I love Autopia. With my yellow lab constantly shedding I try to keep the inside tidy, but need to get it professionally detailed occasionally to get it actually clean. This is my favorite spot in the east bay. Friendly service, good prices, and quality work.

I’ve taken my car here three times, and all three times I’ve had my money stolen out of my change cup — it is a few dollars in change, sometimes a little more but it is stolen every time. I will not return, theft is not acceptable under any conditions.

I drive by this place often, to always see an army of adult males washing and detailing various high end automobiles. This particular Saturday I give them a try. I pull in, I’m directed to pull forward by the attendant… I comply, park and get out, all standard for this type of business. I tell the attendant that it is my first time there, he shows me my options, I pick one and proceed to the cashier who was pleasant enough… I purchase the VIP package and go wait in the waiting area. The manager or owner Jim comes by and exchanges pleasantries with me about Bailey my Weimaraner. Jim eventually leaves the facility for the day, shortly after I’m told that my vehicle is ready. As I’m approaching I can already see blotchy areas of Armor All on my tires… I open the doors to find that my interior was not thoroughly vacuumed, the debris was blatant. I ask for the person encharge of quality control, show him my wheels and interior, he kindly apologizes and sends the vehicle back to be vacuumed over again. The vehicle returns with debris on the floor and seats… the manager on duty says to me that the vacuum isn’t that strong and he apologizes. Knowing that Mr. Jim has left the building, I return to the cashier and enformed her of what had happened and that I wanted a refund on the VIP package and that I would just pay for the wash for that day. The cashier kindly refunded my purchase and that was that. I figured maybe that was a fluke and I’d come back and give them another shot when Mr. Jim was there, I could make him aware of my concerns and get some assurance from him that my vehicle would be taken care of and I’d repurchase the package. So… I return maybe a month or so later to give them that second opportunity to gain my business, I purchase the package and go wait in the waiting area. As I wait, I remember that I want to start participating on Unilocal so I pull out my phone to check-​in… then I see that Autopia has a lot of poor reviews, and even a video on YouTude of Jim shouting expletives at a customer. As I’m reading the reviews, Jim aggressively approaches me a bit agitated and hostile… confirms that «I once purchased a VIP package to refund it, only to purchase one again today?» Replied yes, I came back to give you guys a second chance to get my consistant business… he gets more agitated and combative telling me if I dont pay for it, that I wouln’t get my vehicle… I attempt to diffuse the matter by saying Jim I think you have approached this situation the wrong way… I’m the customer, is the service is equivalent to what I received the first time, I’m going to pay for the wash today and will never come back. He stormed off and returned shortly after and handed me a receipt stating that they were not selling me a VIP package, that I could only buy the wash for today… I kindly said no problem, took the receipt from his hand, he stormed off… I waited to be called to get my vehicle, I examined it; it looked satisfactory, I paid my bill and returned to my vehicle… Jim had regained his composure, standing by my vehicle with the key in his hand requesting the paid receipt, I exchanged the receipt for my key and said alright now, he said take care, and that was that. As much as I have that vehicle washed, I think the VIP package is a good value for me… I plan to try out one of their other locations to see how that goes. The staff at the Walnut Creek location are polite, but their work inferior… and with Jim at the helm there will never be a reason for me to ever take my vehicle there again.

I have tried several car wash stores in the area in this is by far the best one.
The staff is polite and they do a good job.
No complaints.

Very poor service, the towels they used left fibers all over my car. And the guy that finished went about saying its my car’s paint etc. clearly it’s not! I can easily remove it. But that’s not the point. I only got an exterior $ 20+ charge for this. And he had the audacity to tell me «you get what you paid for!» Wow!!! Never again!

DO NOT GET THEIR MONTHLY SERVICE!
I have been trying to cancel for 4months. The cleaning was ok, but not worth the wait. Managment (Jim) said he would fix it and still nothing.
DO NOT GO TO THIS PLACE. unless you want to pay for life! HORRIBLE CUSTOMER SERVICE!!!

Sad. I used to live in WC and frequented Autopia years ago. On the two recent occasions in which I stopped by to have my car washed recently, (one month ago and now today), they have been less than stellar and I would not recommend them now! So disappointing as they used to be so good. My car console/​dashboard was not cleaned, my windows were still dirty, they did not clean my door well, and my back seat floor mats were dirtier after I got my car back! I have had my car washed here several times in the past and the poor performance thesez last two times indicates that they are not worthy of my business anymore.

Car wash quality is no better than $ 6 car wash in automatic car washing facilities at gas stations. Why should I pay $ 25 then? I thought it’s sort of manual wash where they can remove dirty spots that automatic wash could not. Turned out there is no manual wash, they just get your car through the same automatic washing machine.

I love the convenience of this place. It is located at the «heart» of Walnut Creek (sort of).
It is pricey if you go for single car washes but definitely worth it if you sign up for the monthly membership. You can go anytime and get your car looking brand new 15 mins later. The staff are friendly and typically very responsive to special requests.
You have the option of grabbing a snack while waiting at Café Havana or sitting outdoors.

I’ve been an unlimited member for over a year. Today Jim the manager was very rude when I picked up my car that was there for an hour since I dropped it off. He could of said it nicer since I am a paying client. The only reason I come to this place is because it’s downtown and I usually drop it off and go to lunch while it’s being washed. But since I was rudely told not to leave it for so long, it’s no longer convenient for me to come here.
I also pointed out to Jim that the back of my SUV wasn’t even vacuumed and he said it was my fault because I didn’t pop open the hatch.
They do a decent job on my car but since it’s no longer convenient and the customer service is bad, I will go next door.

Love this place, i don’t know what these other people are talking about but i bet its the snobby walnut creek Lafayette people complaining. there never happy, ive had the VIP package for 7 years now with 3 different trucks and they have kept them looking brand new. Carlos is the man and takes great care of you, they always remember you. Good place to go.
Just don’t go to the concord location, very different story, but as for the walnut creek location all good.

Good god I will never return. Cancelling my «VIP» membership immediately. In short, if you like your car at all, DO NOT take it here.
April 21^st I went to a detail shop to have my car buffed, polished, detailed, etc. for a car show on April 25^th (tomorrow). It collected a bit of dust from the 21^st-​24^th (today) so I figured I would take it over to Autopia for an off-​line wash and I’d wax it when I got home after a few conference calls.
Biggest mistake ever. Paint is already scratched up with swirl marks!!! I have time stamped photos as evidence from both events. I spoke to Jeff on the phone and he instructed me to come back and they would fix the swirl marks. When I returned, he didn’t even look at the car and told me it wasn’t his fault. He immediately tried to «educate me» on automotive detailing, blamed the detailer who had just fixed my paint and told me that I needed to go back to them. HE DIDN’T EVEN LOOK! HOW WOULD HE KNOW?
After that, he became loud when he said I wasn’t listening to him tell me the same story for the 3^rd time about why it was the other detailer’s fault and told me to leave. Then he proceeded to follow me to my car harassing me, yelling profanities, and then tried to open my car door for who knows what reason. I can only assume to attack me. I have it on video here starting from right after he tried to get into my car:
Jeff is a liability and needs to be fired.
Not to mention they messed up my mirrors and left dirty spray bottles in my car that were leaking on my leather seats when I got in.
Update: Since writing this review I’ve received a harassing message on here from one of their cashier employees claiming to be a VIP customer. Too bad I recognized the name. Look at my video and you will also see there were 0 customers there.

This autotopia used to carry beautiful soaps that smelled delicious. Does anyone know the brand or maker?
Anyway, I’ve only ever had positive experiences at this location and trust nobody else with my sports cars. Yes, in the last few years there have been a few times when tires have not been finished after wax job done on car but it’s bc they’ve been busy and when I point it out they’ve been gracefully apologetic and happy to wipe them fully clean.

The washing of the car felt fine. That alone would be 4 stars since the car looks sparkling clean. It’s the other piece of the pie that irks me. For starters, they didn’t give me my requested jasmine smell/​fragrance (they didn’t give me anything at all). The next issue is that they messed up the A/​C knob! I guess when they wanted to put the A/​C on max, they turned too hard and tried to put it back without me realizing. Well, I found it semi-​broken but at least I sort of fixed it. Third issue is the change in the car. If you’re going to steal change from the car, at least put the cover back so I wouldn’t have known (and probably wouldn’t care) but when you blatantly leave bread crumbs for any amateur sleuth to notice, you’re one bad cat burgler.

I just paid $ 25 for a terrible wash; they weren’t even busy because it’s overcast today. I keep coming here because it’s conveniently located and every time I’m dissatisfied and have to ask that they wipe down the interior as I paid for it to be.
No more after today; I got the car back with dirty carpets and the dashboard and center console weren’t wiped down at all. Don’t bother coming here…

I do a better job in 15min washing the car myself, and believe me, I am not too picky about my washes however, I picked up my car almost same way I dropped it off. Back seat were still dirty «see pics «the truck was untouched and the wood trim had fingerprints on it still, not to mention the dust everywhere. This is more like a full service drive through outside car wash but that’s it.
Will never go back again.

Asked for an offline wash, but told them they should not use the high pressure washer on the headlights, in order to avoid damage to the seals. Attendant who took my order advised he would make sure the headlights were not pressure sprayed. After paying, I immediately went to the rear of the building to observe the offline wash. Why am I not surprised that the very first thing I observed them do was to apply the high pressure washer to my headlights?