AAA Walnut Creek

Walnut Creek, United States

3.7

Closed now

20 reviews

Contacts

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Telephone:
+1 925-287-7600
Website:
www.aaa.com
Address:
1276 S California Blvd, Walnut Creek, CA, 94596
Nearby public transportation stops & stations:
0.5 mi1805
0.9 miWalnut Creek
2.4 miPleasant Hill
Categories:
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Today

Today 9:00 am – 6:00 pm
Closed now
Local time (Walnut Creek) 04:20 Wednesday, 28 May 2025

Business hours

Monday 9:00 am – 6:00 pm
Tuesday 9:00 am – 6:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 6:00 pm
Friday 9:00 am – 6:00 pm
Saturday 10:00 am – 2:00 pm
Sunday –

Description

Specialties

AAA membership gives you more than just peace of mind on the road – Members get access to big savings including exclusive rates on AAA Insurance and discounts at hotels, retailers, and more.

History

Established in 1902.

On March 4, 1902, nine motor clubs met in Chicago to form the American Automobile Association (AAA). AAA is currently nearly 45 million Members strong, including 4 million Members in Northern California, Nevada and Utah.

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20 reviews of AAA Walnut Creek

No registration required
Place rating: 5
Huntington Beach, CA
This place is awesome! They are super friendly and have a ton of employees, which guarantees the wait will not be long at all. Also they have a keurig and a popcorn machine available for you to get your coffee and snack fix. Best AAA ami have ever been to!
Place rating: 5
Walnut Creek, CA
My truck was stolen out of my driveway in Walnut Creek while I was on a trip. Martinez PD caught 3 people in it. The driver was a career criminal out on parole. The city attorney refused to prosecute and let them all loose. AAA folks handled all the repairs and towing and storage just great. Can’t say enough good things about my AAA experience. And can’t say enough bad things about how inept the judicial and penal system is in our state which was made worse by prop. 47.
Place rating: 1
Concord, CA
3 stars how about zero stars! This place is a JOKE! 1st we spent a good amount of money to get auto insurance through AAA and we also paid for a membership. Our AAA underwriter told us to only get 1 AAA membership since we live in the same household. We go to register our car for via the DMV services they sell you on as a benefit to go with AAA only for the guy at the counter to tell me we can’t pay our registration because the AAA membership is in my name and I’d need to pay for another for my husband to register the car! No, and then HELL NO! AAA I’m going to cancel our auto insurance today for the car we tried to register since you wasted my lunch and my husband is now at DMV. You You won’t get another dollar from us. Crappy customer service!
Place rating: 5
Lafayette, CA
I went here to transfer ownership of my automobile. So much easier than the DMV. People were nice, NO LINE, and quick!
Place rating: 5
Berkeley, CA
AAA is so cool, and so much better than going to the DMV. Alvaro Cortez gave me superior customer service to help me transfer ownership of my old car, and registered my new car. AWESOME JOB Mr. Cortez!
Place rating: 5
Antioch, CA
Great service and atmosphere. Popcorn and coffee for adults and kids. Nice seating area. Open on saturday!!!
Place rating: 5
San Francisco, CA
I enjoy not having to worry about taking care of dmv or billing challenges at this location. Tami K takes care of things before I even think about them!
Place rating: 5
Antioch, CA
I had a wonderful experience when I walked into the Walnut Creek office. The person who helped me name was Tami. I went in the office because I had purchased a new car and needed to add it on current policy. Not only was she able to add it she looked for the best possible rate for me. She did such a wonderful job that when its time to renew in a few months I will be paying less than what I am paying now. I was so satified with her services that I recommeded several other people to her.
If your looking for a knowledgeable agent I suggest you go see Tami. I guarantee you will comeout satified and with the best policy for you.
Place rating: 1
Lafayette, CA
Thank you Art for forwarding my AAA Battery Service review to upper management. It doesn’t look like you carry much weight with the company as I have yet to hear from anyone. Strike 2.
Aug 2, 2015
Place rating: 2
Oakland, CA
They doubled billed us. Then It took 6 weeks to get a check out of them. In the process of the 30 phones calls that we made to them to get the refund they literally issued us 16 Triple A cards.
Place rating: 5
Dublin, CA
AAA enterance is now upstairs next to YogaWorks! They even have free parking! Best DMV and Insurance services available! NO MORE WAITING AT THE DMV!
Place rating: 5
San Francisco, CA
Excellent service! Jordan is the best!!! Took care of us when we picked up the car and returned it. Will always rent from this location in the future. Thanks Jordan, you da man!
Place rating: 4
Concord, CA
I’ve had AAA roadside assistance for years and years. My husband also has their roadside membership and uses them for his car insurance. We have both been very happy with customer service on the phone. and now also in person
I went in this week to renew the registration for my ’66 Mustang. I showed my ID, paid, cash, and had my sticker in less than 10 minutes. I had sent my husband to pick this up for me but since it was in my name they wouldn’t allow him to get it. It’d be nice if they allowed your spouse to have access to DMV payments, but at least it was convenient for me to meet him in their Walnut Creek office and service was very friendly.
Place rating: 3
San Francisco, CA
AAA still offers passport photos; however, price is $ 15 for members and $ 20 for non-​members. This is an okay price, but I called around and learned that CVS offers 2 pics for $ 11.99. I would think that AAA could offer a better value to their members for something as simple as passport pictures…
Place rating: 3
Oakland, CA
AAA has a separate room next to their office where there is 24 hours access to maps in vending machines. unfortunately, the door/​lock wasn’t functioning properly when i passed by weeks ago.
would be fab if i could get maps anytime i wanted.
Place rating: 5
Lafayette, CA
5 stars for DMV services alone. F U DMV, you suck!!!
Ya feel me?
Place rating: 1
Lafayette, CA
I have been a AAA member since 1974 and I am cancelling membership because of their road service.
This afternoon it took 3 hours to get to my car (the service guy was done in 2 minutes). During this time I experienced several different call-​center people who first sent the truck to the wrong city (to Pleasanton instead of Pleasant Hill) then when I called back angry cancelled my entry (this was 2 hours into the process) without telling me.
Several times I got automated calls that were inaccurate, including one that came 40 minutes after I got home.
Place rating: 5
Livermore, CA
AAA roadside assistants, especially Lee, was amazing.
After dinner with my friends, I realized I had locked my keys in my car. Roadside assistants arrive 20 minutes, in Lafayette, after being called. After looking at the my car, 2001 Jeep Wrangler, Lee came back with his tools to open the door. Unlocking the door was not an easy task, but he was able to find the correct rod to make it open. Lee himself was excited that he was able to open the door, since he was able to find a different way to open it other than the «airbag» method that works but cracks the hard top on the wrangler.
Place rating: 2
Lafayette, CA
Their registration service is the reason to belong to this organization.
Their emergency road service used to be amazing but to cut costs they cancelled contracts with many little tow stations and now use big stations in city centers.
I just called for a jumpstart, I’m in Lafayette, Ca, and was told the wait time is 2 hours.
No, it isn’t weather related. It’s just that they have a new station taking up the work of several small tow stations that were kicked out of business.
They used a service station here in Lafayette for 23 years and just cancelled that contract. Also they canned the tow station in Orinda so all service has to come out of Walnut Creek. So service is going down hill. I’ve been a member for 36 years.
Place rating: 1
San Francisco, CA
I have tried to get in touch with my insurance agent or other representatives three times in the past year, and all these 3 times I have not been able to speak with them. Leaving voicemails, I expected to hear back from them, but it was no use as they don’t call you back. I had to resort to calling the 1 – 800 number to resolve the issues.
I firmly believe that they are only sweet talking you till they sell you insurance, and then don’t care about you after that.