Crossroads Ford of Wake Forest

I will only buy from this Ford dealership. Every person involved was amazing. Nate was awesome. Best experience when buying cars. This is my 5^th car we bought here and we will always buy an Explorer thanks to the great quality of the vehicle and the great quality of the dealership process. Thanks again for another wonderful experience. Always ask for Nate if you are buying a car. He is a really great person!!! He will get you in the vehicle for you.

I worked with Richie to purchase my Fiesta. He was a really nice salesman and didn’t make me feel pressured at all to purchase a car. He helped me find a perfect car, and was great with keeping in touch with me when the vehicle was being delivered.

Not good service… brought a 2012 car from the dealership and 2 months later… car has been in and out service area where they think good customer service is their shuttle car giving you a ride somewhere, not actually providing good service and getting your car repaired in a timely manner. These guys were actually grilling in the back while customers waited in the lobby eating stale chips.

After having a horrible experience with another Ford dealership down the road. We decided to go the Crossroad in Wake Forest where we live. The only problem in the past is them not having many new Mustangs in stock. We were looking for a 2014 Mustang GT and the pickings were getting slim in the area with the 2015 coming out soon. I had also purchase a vehicle from here two times before and this vehicle would be for my wife. Even though it was a long process (defy anyone who can buy a car in under 4 — 6hrs) and a few mistakes post sale were made. I would still come back here. Seems like Trucks are there big seller so they tend to carry those more then the some of the other cars on the lot. That limits selection for us which forced us to go to Capital Ford previously (which was a huge mistake). They do try some of the typical car salesman things, but in the end got a fair price for what we wanted and it made the wife happy that she got the car she really wanted.

Ethically dubious service. They hide behind «corporate» and deny ordinary common sense responsibility for vehicles. That’s a huge problem, considering most of their cars are crap. Bottom line is don’t even begin to expect what you think you should expect. Major issues lurking here, no doubt reflecting larger issues with «corporate.» Steer wide and clear.

Very happy with the experience I had purchasing a car from Crossroads Ford of Wake Forest. My salesman was Mike Kramer and he delivered everything he promised. He was very enthusiastic and knowledgeable about the product he sells. The service dept. is also tops!

I have bought now 3 cars from them and have never had a bad experience with them! My most recent one was a used car that had a few flaws, they took care of it right away! Tommy (my salesman for all 3 cars) is a great salesman (no-​pressure approach; lets you take your time to decide on your purchase) and great asset to crossroads ford wake forest! He goes out of the way to satisfy his customers, very appreciated!

Pretty big selection — obviously not as big as the one in Cary — but big.
Went in late one night and they basically bent over backwards to let us leave with the car that night. Stayed late for us and everything — and gave us a hell of a deal on our Edge.
Was very pleased and will definitely go back if they have a car I’m interested in.