Waipahu Kirby

I’ve been here several times to service my Kirby. Very unusual because they have Kirby products, fishing supplies, Kayaks, and Bikes.
The Kirby service guy is always friendly and knowledgeable. He even sold me shampoo kit for my kirby, belts, and bags. Taught me to change the accessories and gave me tips. He wasn’t there today. But Ronnie was nice and did a spot check on my Kirby. I told him it was smoking and he said they would do a free assessment. They would call me within 2 days to let me know what was wrong. For a young man he had good customer service skills and knew a lot about the Kirby. Thanks.

If the word «horrible» was written in dirt on your carpet, it would still be left behind after you went over it with a Kirby.
On the first day the salesman came to the house, he was drenched with sweat and asked for my «husband». I glanced over at our shiny «no solicitors» sign above our door bell and when I turned around my boyfriend was returning from work. The salesman said both husband and wife had to be present. Per the salesman, the Kirby does «everything but watch the kids and do the dishes» heh funny.
My boyfriend said he didn’t have time that day, since he just got home, but would possibly be interested later on during the week.
Dominique (sales dude) returned later in the week with someone he was training, he did the demonstration (almost 3 hours) and my boyfriend was happy with the results. While doing the demonstration he asked what vacuum we have (animal Dyson, AMAZING) which he ended up bashing the entire time. Again, he said «it does everything but watch the kids and do the dishes»…(okay dude, I hear ya. It was a borderline-​half-​chuckle the first time…)
When they were almost finished with the demonstration their manager (Jackie who is very unprofessional) comes over. So my poor boyfriend is out numbered, 1 to 3. While sitting at the kitchen table browsing the web ANOTHER Kirby person comes into the house. so 4 Kirby people are chilling in house. No knocks at the door when the manager graced us with her presence or #4.
$ 1500 and a few death stares (made by me to my boyfriend) he was the owner of a Kirby. Dominique (again) said «it does everything but watch the kids or to the dishes».
The bf didn’t try it out right away, two days later he was vacuuming, nothing was picking up dog hair (short hair) and the suction wasn’t good. My boyfriend called Kirby to cancel the charge after attempts to have the Kirby do it’s job.
He canceled within the time frame on the receipt. Now, Kirby has 20 days to pick up the vacuum before we are able to discard it. Kirby made MULTIPLE times to come and pick it up in a few hour time period, each time we were free. I would call the Kirby store in Waipahu and some idiot saying «hello» in a disgruntled voice and I would ask for the status of the pickup. They couldn’t help. Jackie (manager) would not respond to our phone calls.
The Kirby people finally came to the house and they boxed everything up, they also used our outlet to charge their phone. Once it was boxed they left WITHOUT the Kirby and all of the supplies, they said they’d be back later due to an emergency sales call (aka another person being suckered in)
It’s almost 20 days later and still no refund or pick up.
*side note: my parents Kirby was broken, they were borrowing my Dyson at the time. Dyson’s Animal line is great and is about $ 400. Definitely worth the price!
Dominique, if you’re reading this: it’s doesn’t do anything, including vacuuming, watching the kids, or doing the dishes.

Liars. They didn’t give me the free car vacuum they promised me before they started a hour long demonstration. After the demonstration I told the salesman I cant afford a $ 3500 vacuum. So they haggled with me until the price reached $ 1500! Dishonest salean offered a price more than double what the thing is worth. Waipahu Kirby is terrible and not to be trusted.