Sugar Mill Shell

Worst customer service I have ever experienced. 3 visits waiting over 1 hour each time all for a service check. On final return I was told all I would have to do is show registration and pick up my sticker. Upon return I was then told by the owner Lady that stated her husband was the head service mechanic to wait in the line of people needing new service checks. When trying to explain i had already had my service check she rudely cut me off saying the wait was 1.5 hours and if I wasn’t happy go somewhere else next time. Wow, talk about aloha spirit. The best part of the whole experience was a service mechanic left a razor blade on the seat where a child could have seriously hurt them selves, Good thing I found it before any keike did. I would never set foot in this dirty shop again. BE WARNED!

This is the only place I put in gas. I’ve been coming here since I’ve had my first car so many years ago!
The staff is really friendly and if you use their full service, they check your tires, clean your windshield, all the fluids.
They do safety checks from 9 – 12 and then from 2 – 4, I think. The wait isn’t long even though there is a lot of people in line already.
The bathroom is pretty clean for a gas station.
I love coming here to fill up.

This is the second time we’ve came here for our safety inspection… not like that’s a fun event or anything, ugh!!!
If you get here early enough, their team is really efficiant, friendly, and above all… fast!
There is a Papa Johns nearby as well as a small mini mart you can go to for a bite to eat while waiting.
I’ll see you next year!

Friendly & fast service

Came in for a safety check. Quick and professional! Definitely coming back next year.

Came here 11:20am and asked a big filippino guy if I can do my safety check but he said gotta come back at 2 because they all going lunch now I was like ummmm… okay. I was kindda bum out because honestly this is my first time doing a safety check in my whole life lol.
So went to my car started looking for other places to do my safety check when another worker tap on my window asking if I was waiting for something and I said «oh no, I was gonna do my safety check but the guy said come back» but he said he could do it for me. Even tho he looked all sweaty and tired he still was kind enough to do it for me.
He pulled in my car started checking my lights etc. and the guy who told me come back at 2 ended up helping doing my safety check haha! I mean, how’s this guy trying to get rid of me from the start, idk if he lazy or something but just felt like he wasn’t a hard worker as the other guy. Other than that the lady who rung me up was supper nice. I’d come back :)

My neighbor recommended this place a while back and my daughter’s Toyota Echo’s a/​c was giving her problems so I brought it in for repairs. I called the day before and talked to Randall and set up an appt. for 8:30 am the following day. I got there a little early and he was just finishing up. He troubleshooted the system and was able to determine what the problem was. I was out of there in 30 minutes and my daughter was happy. I had a estimate by my BIL’s friend and it was like $ 5−8C with a new compressor. I feel confident that you’ll be treated right and the cost will be a pleasant surprise. My only regret is not coming to them sooner but I will definitely recommend them to family and friends. Mahalo!

Great place. This is a service station — not just a gas station. My first time here, but I will be a regular customer.

Ron /​Matt /​Randall are excellent representatives of this fine establishment!
They still have full service gas pumping which is extremely rare today!
You should try the full service and experience a throw back in the early days of automotive transportation!
Aloha to Ron B. and the staff

I’ve been a customer since 1976. Wayne and his staff are excellent. On my last visit, they couldn’t handle the job since it involved something beyond their expertise (airbag/​steering wheel). Wayne took my car to another shop, then picked it up when it was done. Talk about great service! Update: I had some trouble with the A/​C which was intermittent and gave Wayne a call to set up an appointment. The A/​C felt guilty and started working again (after I cleaned some contacts on the relay). He informed me that there are indeed issues with this particular part and suggested I just change it. I think we’ve all been to places where they insist that you bring the car in and you end up paying for unnecessary «repairs». He may have lost out on some business by suggesting that I do it myself but as far as customer service/​pr, it re-​enforced the point that my family and I are lifetime customers.

Say hi to Bernie! Good guys here!