Party City

Friendly customer service/​cashiers. Called to check if they had items I needed and they didn’t take long to check for me and even told me the price. Definitely coming back for future party necessities! I love the variety and they’re conveniently located in Waikele shopping center across from Lowes and right next door to Loco Moco.

5 Stars for selection and organization. 1 star for the clown like managers customer service. This is tough because the rest of the employees were friendly but I was there for a return and needed the managers approval to finalize the return. When he got to the register he didn’t say a thing, looked irritated, and was giving sighs while rolling his eyes. He did the return, but I was suprised he was a manager with his faded colorful clown like hair, and hair do. He should take notes from the rest of his employees or just quit the job if you dont enjoy what you are there to do. I hope he was just an emergency replacement manager for the day because he definitely does not have any customer service skills whatsoever. Id go elsewhere if for some reason you need to return something or risk getting hot air blown on you from the sighs of irritation. Love party city for the selection, especially when you need some last minute things you may have forgot for a party/​event. I just couldn’t give a review in the orange with this experience.

Very disappointed. Ordered a bouquet of balloons. Shower was on Sunday so had to pick up balloons at 8:30pm. I picked it up went straight home and after 1−½ hrs… the bigger balloon was deflating. I was upset but what could I do…

Even though this party city is a lot smaller than the one in town, I like it a lot better because of the employees. Raechel and Derrik especially stand out. My 3 year old daughter is obsessed with balloons and she absolutely loves the choices they have.
I only deducted one star because of the prices of some of their party supplies… like streamers, plates, napkins and forks are pricey when you need to purchase in bulk. If the particular theme or characters are popular, try Walmart first. We bought them for ¹⁄₃ of the price.
Although it is convenient for most who just want to get everything in one place. The choices they have are awesome and they rarely are out of stock on items.
Definitely a place to go for party options or… to even buy your little prince or princess a balloon about once a week ;)

Stopped in today to purchase a bouquet of balloons and the staff surprised me with their friendliness! Every employee I passed said «hello» making eye contact with me, and asked me if I needed help. This is a far cry from my last visit to party city where I left with a bad taste in my mouth.
Great for last minute party supplies, holiday décor, and just about anything that says «party!», Party City can ultimately be a one stop shop for all your needs. Their friendly staff and well-​stocked shelves make for a pleasant shopping experience!

Huge selection of items and friendly staff. Only thing is their prices seem lower online.

I love party city just because of some of the candies they sell. Lol. Many of them are candies that are not hard to find but aren’t common around the usual stores. Also they have lots of small party favors to fill goody bags, piñatas or small treasure chests. Aside from generic and plain printed party supplies (cups, plates napkins, party hats, table covers, decorations balloons) they have several themed styled supplies, everything from your child’s favorite shows to your favorite football teams. Then again if it’s called party city, they better have these things lol.
However this particular review is mostly because it’s nearing Halloween and we needed some costumes. During this time the already cramped store can get extremely crowded, with the costume isle having a one way flow through it lol. The way it’s set up is there are tons of pictures of costumes for babies to adults on a makeshift wall, and a couple of employees running around like crazy. You stand on one side of the isle and look for what costume you want and tell the employee what item number it is and what size. They’ll write it down and someone will find it in the back in the order they received it and bring it out while you wait for your name to be called. I suppose in the space they have this is a good way for things to be less hectic but the off thing is that there are just a bunch of people crowded around looking at costumes and waiting for their costumes, which is why it will get very crowded since there’s no where to go apparently lol.
Overall the employees were very helpful and patient which takes a lot when you have 50 kids wanting costumes and you have to try on several of them for the right size lol.

I went to this location yesterday looking for a specific costume that I saw on the store’s website but was supposedly sold in stores too. When I first walked in I noticed how small the store was but still had a variety of stuff. One of the staff members by the costumes asked me if I had decided on a costume. I told her that I was looking for a certain costume but didn’t see it at the store, and she walked away, without saying anything, just left.

Party City has they worst return policy I have ever come across. If you don’t have the recipe you need all the original package so they can resell the item. If not they won’t take it back. I had table cloths brand new and all I wanted was a different color and they wouldn’t exchange it for me.

When it came time to have my son’s 1^st birthday party, we came here first. It was Star Wars themed so we figured they would have all the Star Wars gear we needed, we were wrong. They have a small selection, but it’s mostly the Star Wars Rebels new cartoon stuff. We still picked up some stuff for the party there; streamers, Star Wars costumes, danglers, table covers, bubble sticks. Within 2 weeks, we found everything that we needed for the party, AT A CHEAPER PRICE ELSEWHERE!!! And when I say everything, I mean EVERYTHING was cheaper somewhere else. EVERYTHING.
I ended up returning almost everything back to the store. The manager there was really nice about it, and the whole return process was simple and fairly quick. So they definitely win in the customer service department.
But again, if its just normal party stuff: plates, table covers, simple toys/​goodie bag fillers (bubbles, silly straws, noise makers), streamers, cake decorations; I would definitely get them at places like Walmart. (Note: If you are looking for Star Wars part stuff, I found tons of it for a great price at Kmart).
So next time, I won’t be coming here for party stuff. I’ll probably check it out for more popular party themes like Mickey and Avengers, but probably as a last resort/​check.

I’ve been looking everywhere for some pebbles or some beads to put in my glass jar and damn every where I went was so expensive… party city is the place to be and i bought what I needed for a cheap price too, I’m so satisfied

Great selection of party items! Everything from candy to balloons to costumes to piñatas to tableware and accessories and party favors– love it!

I love coming to Party City and just browsing around to see what new stuff they have.
Pros:
— Special decorations for the upcoming holidays and events
— Huge variety of pretty much anything you would ever need for a party
— Helpful staff
Cons:
— Cheap-​looking, poor quality items. Especially the past Super Bowl paraphernalia… Which they didn’t even bring in all the Seahawks stuff (not sold out; the Hawaii company didn’t even supply some of the items)
— More expensive than other stores. make sure to check Walmart before coming here
— Parking sucks. If it’s around dinner time, save yourself a couple minutes and just park across the street near Lowe’s and KFC.

This place is a must stop when planning any party! Huge selection of party supplies, pretty much everything you would need. Great for Halloween and events where you might don a costume. Also a great spot when creating goody bags for kids to take to school. Only challenge is parking can be annoying sometimes since you are in a mall, so best bet is to come before/​after meal times since many of their neighbors are food establishments.

I was here around 2pm in 3÷10÷15 and the lady behind the balloon counter was extremely helpful and patient with me. She also added a nice surprise to my balloon order. Thank you!

Not the best customer service here at all. But they do love to talk stories to each other while they just stare at you. They don’t even bother to move out your way nor ask if you need any help. While checking out, the lady by the balloons just kept staring at us. Then she said she could help us, but there was another customer in front of us and i didnt want to be rude so i told the lady there’s someone in front of me that she could ring up first, she just looked at me weird. Till she noticed the customers that were in front of us. Luckily the customer in front of us were nice enough and said its okay for us. Party city needs to improve their customer service, badly.

Get almost everything for your party here, that’s why its called PARTY CITY! The workers here are very helpful, they know exactly where everything is and they aren’t rude, which is a plus. I came here one afternoon to return something and they were very helpful and took it without question. I also found everything I was looking for which was nice cause I couldn’t wait if I bought it online. This location is kind of small, very squishy which is why I didn’t give the place 5 stars. Overall its a good spot to get your party needs for cheap, now that price busters are gone.

Parking: overall is inconvenient especially if your ordering balloons. Good luck with that walk. Wish there was a loading stall.
Price: things add up. The store does not offer price matches with their website which is usually cheaper (though they get you on the shipping costs).
Store: very well maintained. Somewhat cramped and narrow.
Employees: I had the pleasure of receiving help from Richard! Probably the best customer service I have had in a crazy long time. He was extremely patient with me even though I had no clue what I wanted to do with balloon decorations. He drew it out for me on a piece of paper and helped with matching colors. He saw me waiting to be helped and jumped right in even though it didn’t seem like he was working that particular station.
The cashier and other 3 workers there at that time were also very nice and customer service orientated.
4 stars for great service, short 1 (for the total 5 stars) because of parking.

Is it me, or have the prices on the Halloween items gone up like crazy at Party City?
In years past, this was a great to-​go place for Amscan Halloween décor items (dishes, party favors, window clings, etc). I am not sure about the Halloween costumes because I never purchased costumes from PC but I’d always make it a point to buy a few (dozen) Halloween decorations.
This year I found the following items WAY overpriced: a pack of clear plastic drinking cups (plain design) with a skull decal $ 14.99 (retail elsewhere probably $ 3.99); Halloween plastic fence, two for $ 16.00 (I purchased these a few years back, two for $ 8); a six-​pack of Halloween toy party favors $ 8.00 (similar item retails for $ 5.00 elsewhere).
Either I’m getting cheaper or they are getting way more over-​priced. I just can’t see myself buying a few disposable-​type plastic drinking cups with skull decals on them for $ 15.00 a pack. Nuts.
I do give them credit for stocking some harder to find or exclusive Amscan brand Halloween products, which are my favorite. I’ll just have to order online from now on. Even with the shipping, it is still cheaper than paying full price at Party City.
Target is my new Halloween haunt. See you over there.

This store has pretty much everything you need for mini parties. Balloons, glasses, party favors, etc. Really cute kids theme party stuff too. One star for the variety of stuff they have and another for the organization of everything. Makes it pretty easy to find.
Also, the service is great everytime I’ve come here. They really listen to your concerns and questions and go out of their way to help you. Many times, the clerk would lead me to the item in the store instead of saying «go there.» This adds two stars
Things that do suck:
1. Parking is UBER hard to find here. Good luck!
2. Prices. From my valuation, plates are plates. Forks are forks. These aren’t luxury items, but the prices here make like they are. Good alternative: Price Busters at Pearl Highlands. They have SOME party stuff that are still cute.
That takes away their fifth star, because PARKING & PRICES matter… alot