Guerra Brothers Moving Service

We had a move scheduled more than 2 weeks in advance for January 28, 2016 and they didn’t show up the day of the move. We tried multiple times to call to find out what happened but never got a live person. We left multiple voice mails but no one has returned any of our calls yet.
You cannot rely on this company to do what they say they will do. Luckily we found another mover to come in at the last minute but it could have been a major disaster. Do not use Guerra Brothers Moving Service!

We recently had a simple move from Waco to Dallas. Went with Guerra because of their competitive bid, but now highly regret using them for our relocation. The inefficiency on display by all parties involved was staggering. Showing up late, waiting 2+hours for supplies, showing up with smaller trucks than promised and having to scramble to bring in another, delayed delivery by 24 hours, items poorly packed and mislabeled (half the things we needed in our home are apparently in storage)…all of this seems to be standard operating procedure. Stella couldn’t have been more rude and attempted to up charge us $ 600 for the extra truck, claiming that they didn’t know how much was in our attic… during the estimate I offered to let her look in the attic, but she refused and settled for me describing the contents. Sorry, sweetheart, that’s on you, not me. She could not have been more rude and utterly unhelpful after the initial estimate visit. Stick with a mover who has a better reputation. I will be reporting them to the Better Business Bureau on account of their lack of professionalism and poor service.

I was shocked after reading other reviews. Our experience was very good. The receptionist called to confirm the appointment. Then, the day of the move she called to see if they could come early. The two gentlemen were prompt and moved quickly and efficiently. They was done very quickly and nothing was broken or damaged. I thought they were great and would recommend using them again.

No doubt about it… Find another company to move your possessions! Let me explain so you won’t be misled thinking I’m just submitting rhetoric shots at this company. Following our hiring Guerra Brother’s Moving Service, we entered into a contract with them to safely move our personal belongings from the Gulf Coast area to Central Texas.
That contract outlined Guerra Brothers estimate or cost to move us. It also included a time and date and that four movers would be handling this move for us and also in their own handwriting showed we paid the additional $ 100.00 dollars verifying we purchased an additional $ 10,000.00 dollars insurance to cover any possible damage not covered by them under their company insurance which is required by TXDOT to cover up to $.60 per pound of damage to the property in question. (Instead of four movers we got three. Instead of being on time the crew was a couple of hours late and instead of getting additional insurance we have to date still «Never Seen or Obtained a copy of this alleged additional insurance!)
IMPORTANT NOTE: Guerra Brothers Moving Service as well as any moving company is required by TXDOT to provide you with a copy of that additional insurance policy! Good thing we bought the additional policy (even though Guerra Brothers never provided us a copy) because one of their agents dropped one of our boxes which included vintage crystal glasses inherited from her mother who purchased the crystal in 1950. Upon immediately making a claim the company balked on filing for the insurance to cover the damages of $ 680.00. After they called us asking to pay out of pocket without filing with insurance (Red Flags Start Waving) we sought the $ 680.00 to which owner Estella Fajardo refused to make good on the claim.
After several attempts to speak civilly with the company which came up as «Good try, but no cigar» we ended up filing in McLennan County Justice of the Peace Court Pct. 1 a Small Claim Law Suit against Guerra Brothers Moving Service for punitive damages, attorney fees, cost of court as well as any and all other remedies of relief allowed by law. Long story short, the owner should have settled for the initial amount sought by us that would have cost her nothing except making a claim against a policy that never existed as she tried submitting the $.60.coverage policy which TXDOT requires them to have in place of the allusive additional insurance which was obviously not purchased for us by them. I know this as when she presented what she claimed was the additional policy to Judge Peterson, I asked to see the document and expressed to the judge that it clearly stated that the coverage was only for the $.60 required coverage.
Judge Peterson found in our favor to which we ended up recovering over $ 2,000.00. If there is a moral to this story it has to be «Honesty is the best policy», «What goes around, comes around» and lastly «Do unto others as you would have them do unto you»… This wasn’t Guerra Brothers first rodeo and most likely won’t be the last. Just know if you do business with them or any business keep your paper work, save it and review it as it is your best evidence to support your version of your case. Remember you get what you pay for, or may be not. This case is all public record and verifiable! Incidentally anyone having what they feel is a claim against any company has about two years in which to file in Small Claims Court.

Movers were 45 minutes late because 1) they left their business at 8 am when I asked them to BE there at 8 am, and 2) they were given an incomplete address, which I told the woman on the other line (Stella, I assume) 3 times.
Basically, not interested in accountability for their movers or movers they hire to conduct work for them and most definitely not interested in customer service or being professional when talking with customers on the phone. I do not recommend using this company.