Brothers Management

My son has been living in Baylor Plaza II for 3 weeks so far and all I can say is renting there was a big mistake. We were offered a release from on-​campus housing from BU that came with a nice financial incentive to do so. BU did this because they did not have enough dorm space for Freshmen this year, but the only stipulation to get the release was that you had to sign a lease with Baylor Plaza II. Living out of state with no way to inspect the apartment, we relied on statements from BU Housing staff and the limited reviews and photos we could find online to make our decision to enter into a lease here. Come to find out, BU owns these apartments! They are 40+ years old and not well maintained. After 3 weeks, the office staff is still citing broken A/​C units (30 broken units as of today!) and water leaks as the cause for the delay in getting my son’s bathroom sink, ceiling and bedroom window repaired. The condition of his bathroom is deplorable! The washing machines and dryers in the laundry room are not working well or just not working. The maintenance people and management staff enter the apartment with no notice and tenants are not told when repairs will be done. Overall there seems to be no attitude of respect towards the tenants or their needs.

Lived at Baylor Plaza 2 for a year through Brothers Management. Never had a problem with management but I also did not have much interaction with them. Living at Baylor Plaza 2 meant that we did not deal with the main Brothers Management office, as we had an on site manager and staff. When we adopted a dog during the year, the shelter called Brothers to make sure it was allowed and the process went very smoothly.
Maintenance was always very friendly and allowed our dog to run around while they were working on the problems we had.
Overall, the management of our apartment was good, the only reason I’m moving is because for apartments you get what you pay for and the Baylor Plaza 2 apartments have not been renovated in a long time (thin walls, wood on cabinets warping, bugs can enter the apartment easily). Moving on to a more expensive and therefore hopefully nicer quality home.

Do not live here. This company has extremely disrespectful staff, landlords that will let themselves in without any notice, and it isn’t safe. It was 10 A. M after a late night of studying during finals week and the landlord came bashing on the door, no notice of entering. We didn’t know who was at the door and we were scared to answer. It was the landlord with other people and she told us she was showing the place for rent next year. We were given no notice whatsoever. Another time, the landlord came in to check if we had a fire extinguisher. They didn’t knock or ring, just opened the door. When we called to complain, the lady on the phone named Sandy was outstandingly disrespectful and aggressive. I will never do business with Brothers Management again and I hope this review will help others.