Allen Samuels Dodge Chrysler Jeep Ram Waco

I have a 2001 dodge ram 1500. Another mechanic did some work replacing sensors. The other mechanic shop sent me to the transmission place. The transmission place changed governor sensors an pressure sensor twice and then said there was another problem and sent me to the Dodge house. Allen Samuel kept the car for a day and a half and did nothing. I brought it back the second time. They changed the pressure sensor and the governor sensor after I told them it had already been changed. They assured me the warranty would take care of the problem. Less then 24 hours from when I picked up the car it has already thrown new codes. It is at their establishment now waiting for some for of response.
5 HOURS LATER, Not even a call. Called them and told them to send me a ride I was coming after my truck.
The best part of this ordeal is the Driver that provided the ride to and from.
As far as is can tell I am out almost $ 800.00 and have no recourse.

Allen Samuels Dodge/​Chrysler/​Jeep has, without question, the worst service department I have ever dealt with. We purchased two vehicles through Allen Samuels and have had nothing but trouble from service. If you are considering purchasing a vehicle from Allen Samuels, or even are unlucky enough to have Chrysler/​Fiat-​branded vehicle that you purchased elsewhere but live in the Waco area, please keep the following review in mind.
Our issues started the day after we purchased a 2016 RAM. We simply wanted to get our navigation activated. We were going to be paying close to $ 700 to have this ‘feature’ activated. We called our salesperson who said the service department is open until 8pm and to just come in and it would take them 5 minutes. We got there at 4:40pm and suddenly all of the service workers disappeared. I was literally the only person left in the front of the service department for about 15 minutes. I left service and went to find Marcus Ward, who is, by the way, delightful. Marcus and I walked around looking for Evan Harder (service advisor) for another 10 minutes or so before Evan pulls up in his personal vehicle. Marcus said Evan had probably just left to go get smokes. Nice. Classy. Definitely what Allen Samuels is paying him for.
After that, they took my vehicle in and left it sitting in the lot with the doors open for about a half an hour. This, for a five minute fix. All they had to do was call Dodge with the number on my navigation screen to activate it. The person who took my vehicle in and left it sitting in the lot could not be found. I eventually got fed up, got in my truck, and started to drive off before Evan ran out and asked if I had changed my mind about activating the nav. No. I just had already been there for over an hour for a five minute fix and nobody was doing any work. Eventually someone came out and took the five minutes to call Dodge with my number and get the navigation working.
Keep in mind that the hours of the service department say they are from 7−8pm M-​F. This is, at best, dishonest. If you arrive after 5pm with any sort of real problem they will direct you to come back some other day as only oil change technicians work past 5pm. If you arrive between the hours of 4pm and 5pm, be prepared to get ignored by the service advisors and basically anyone else as they try to rush out the door to go home before helping you.
A couple of weeks went by and the weather got colder and I realized that the steering wheel heater did not work. We called to set up an appointment and were told they do not take appointments and would just need to come by the dealership to get it diagnosed… Okay. Sure.
We drove the truck down there to have it diagnosed. We were told they could not diagnose it today and had to make an appointment to come back and have it diagnosed… What? What was the point of not being able to make an appointment on the phone if we had to _​drive_​there and be told to come back for an appointment for the diagnosis?
In any case, we did as we were asked. We brought the truck back in on December 16^th, 2015 to service advisor Randi Martin. After some hours of leaving the truck there and having to drive back again to pick it up, still unfixed, Randi told us that they needed to order a part and they would call us in about a week. A couple of weeks go by with no news and then I have to leave town on business. When I get back, I go back to Allen Samuels on January 25^th and speak to Evan who has no idea what I am talking about and says the part was never ordered. Great. Not only was the problem not fixed, but the service technician, Christopher Farmer, did not even note what was broken during his diagnosis. I will have to come back, _​again_​, for a diagnosis. Evan told me to come back tomorrow at 9:30am and he would have someone diagnose it as soon as possible.
On January 26^th, I brought my brand new truck back in to the dealer for the sixth time. Evan, who made an appointment with me at 9:30am, did not show up until 11:00am. I asked Evan, «I thought you said 9:30?», to which he replied «I… I did. Something came up.» Indeed.
Eventually someone did diagnose my truck and found out that the heater seat module was installed in the way of the seat track. When the seat moved back and forth, it cut through the wires and the wires grounded out on the seat frame. Nice. Sounds like a fire hazard. In any case, Evan says they will order the part and he will put «special handling» on it and it would be 2 – 3 days and he would give me a call by the latest Monday, February 1 to come back in and get the part installed. Here it is Tuesday, February 2^nd with no phone call. I have called the dealer twice today and have not been able to speak to anyone, including the service manager who apparently «has someone in his office» so he can’t address my concerns.
If you value your time and your sanity, you will stay away from this mess of a service department.

After leaving the Chevy dealership doubtful I’d find someone who actually cared about me as a person and not a paycheck I walked in and immediately felt at home, Cleve and Cullen are awesome and made buying my first car a breeze, super helpful and just awesome!

This is the worst dealership I have ever felt with. Terrible customer service every time I call.
When looking for my car I told them exactly what I wanted. They did not show me anything that matched what I told them. They tried using their inventory and jacking up the price trying to alter the vehicle to match what I wanted. They told me it was impossible to find the car I wanted for the price I said. I found the car online at autotrader for 12k under what they tried to sell me. That was 2 years ago.
Now trying to get a recall taken care of. Have called every day for the past week and half about my recall. They take my info every time and say they will call back with info. Still have not received a call back.
Called the Jeep in Gatesville (which is only 20 minutes away) and they helped me that day and ordered all the parts I need.
Don’t waste your time with these people.

We drove 2 hours because I found the exact car I wanted at this dealership. Although we had some miscommunication in negotiations via text messages, Manager Marcus Ward was incredibly up front and willing to work with us. Though this is far from where we live, their honorable business dealings will cause us to look here again for our next car purchase.

1 star because I DONT want your salespeople telling me what I can and can’t afford within 45 seconds of talking to them. I am however writing this from inside my new 2015 Ram 2500 4×4 Laramie Limited … Bought from Benny Boyd Dodge. Much better customer service there

I paid $ 42 for an oil change for a Fiat. No prices given, just overpriced and slow service. Thumbs down!

We purchased a jeep grand Cherokee from this location this week and were impressed with everyone we dealt with. Guy and Jimmy in sales were very patient and helpful and the woman in finance (not sure of her name) was very efficient and friendly. Overall a great experience, good deal and beautiful new car!

I buy several trucks for my business and we are needing a new one again today. They didn’t have what we needed but have decided to wait until they have what we need before we travel to another town and deal with someone dishonest like we’ve dealt with before the sales man to the general salesman all the way up to Mr. Teague take the time to make us feel like it’s worth the wait. We Thank all three of you guys! :)

Buying a car can always be so stressful for me. When my daughter turned 18 I dreaded going through the process. I was quite surprised however when dealing with this dealership. Everyone was so attentive to my needs and my daughter got her first car in time for her surprise (less than 24 hours start to finish). My second daughter is turning 18 soon and I am actually looking forward to car shopping for the first time in a long time. Thanks guys for making the process flawless!

This is the only dealership I have seen that had a customer car parked in an adjacent lot with a sign on it proclaiming to everyone that went by what a bad place this is.