O’Reilly Auto Parts

I stopped by for a rare visit to O’Reilys when looking for a drain plug and washer. It ended up being $ 9 plus which I thought I needed until I went back to Autozone. I found the same washer in a multipack at Autozone for the same price as the single washer at O’Reilys. The drain plug was also $ 1 cheaper. This is a very small sample but shows why I am more a fan of Autozone because of their cheaper prices!

I needed whipper fluid and I know nothing about cars. I walked in and it was very easy to locate. Then a very helpful staff member even helped me put it in the car. Excellent customer service.

Love the employees here! Great customer service and always more than willing to help you out, they always seem happy to help you find your parts. They have always had everything I’ve needed for my Nissan Titan

I came in today to take advantage of the 5 Qts of Valvoline oil and a Microguard filter for approximately $ 25. Smaller than most shops but still seems to be enough. One of the clerks was sorting items and I asked if she could help me with motor oil weight for an unfamiliar vehicle. She was prompt and directed me to the 5w-​30 and grabbed the oil filter.
I wish I could have just paid and made my way out the door but she started talking to another clerk about a phone call he was taking. The other clerk focusing on the call ignored her and she wouldn’t let up. 90 seconds into it they were bickering, it was as if they had forgotten where they were. Once they settled some issue about a part for a car no one knew about she finally rang me up. It was three awkward minutes that felt like forever but I endured because I really needed the oil.

Couldn’t be happier after my first visit to this place. As a 50+ aged female with little to no car maintenance or repair knowledge… I would give this business a ten star rating if I could. From the moment I arrived with a blown Volvo headlight, I was greeted with friendly, helpful staff that served with knowledge and service that went above and beyond. We all know when people actually care about what they do and how they help people… these guys Jerry and Fidel really do!
I’ve learned that many cars have easy access for bulb changes… but not my car. There were obstacles and nuances that required greater effort, perseverance and attention to detail. As the filter box was removed to get at the bulb, it was found also that my air filter appeared to not have been changed for 5+ years… although it has been having regular services at a local shop. :/​The bulb that was needed was delivered in 15 minutes and installed with the filter (and much needed oil) in a flash. Throughout the service I learned a great many things about Volvo/​car ownership and now have greater car ownership confidence for the future.
I will MOST definitely continue to come here for my car needs and tell everyone who needs a trustworthy, knowledgable place that this OReilly’s is a must go-​to!

This is my go to auto parts store and I’ve been going for as long as it’s been O’reilly. I have received consistently good service and and they usually have what I want. If they need to order it I get it in a day or two. Pricing is competitive and sometimes, noticeably better than other places nearby. I’m struck by how kind and consistently helpful they are to all customers whether is some gardener with a beater truck or a woman with an expensive Range Rover — everyone gets treated well. That’s why I’m surprised to see a couple of negative reviews for this store. I think I was in the store when one of these «negative» experiences was going down and the guy was a complete tool. He’d called one store and gone to another. He refused to let the clerk see his «recent dials» when he said he could «prove» he called. Hmmm. I smelled horse pucky.
Anyway, back to my experience with them. I have a bad hand from a dog bite that left it torn up and weak and without fail the men and women that work there will happily slap windshield wipers on my car, which is a big help. I can do it but it takes me 10 times as long. That they do this cheerfully and even in the rain speaks volumes and they have a no tip policy which they adhere to rigorously. The manager runs a tight ship and the store is clean and extremely well laid out. Because I feel like I have to complain about at least one thing here goes: to you knuckleheads that do your repairs in front of the store and drop oil and packages all over the asphalt — c’mon, don’t be pigs. Clean up after yourselves! Like my curmudgeonly old man would say: do you even wipe?
It’s is without hesitation that I recommend this O“Reilly’s to you.

Incredibly rude. unprofessionally. I was on hold for 11mins before I decide to hang up I call back same person. He tells me he’s putting me on hold again then the line disconnects. So he hung up on me. I called back and a girl answers the phone. I ask her about the part I want to purchase. She tellings me they don’t have it but I talked to 2 autozones before trying to get the part they both tell me they have the part. So I tell her I was told by 2 different autozones you have the part. Then she says oh we do have the part. Hung up called the other auto zone and bought it from them

This place sucks! It is a smaller store but the customer service is LACKING! i called in for brake rotors, yes we have them, verified price ladidadi… I live a whopping 3 miles away yet when I got there NO ROTORS. Of course they had some available that were twice the price. Yet instead of apologizing & offering to help me find the disappearing parts, the girl wants to argue with me & tell me I didn’t call there, who did I talk to, «why would we say we had them if we didn’t»…EXACTLY MY QUESTION. She couldn’t be bothered to help me find another store with them in stock — POOR customer service and down right RUDE. I drove to Oceanside O’Reilly’s on Coast Highway and had some actual customer service instead of rudeness. SKIP THIS STORE — ALL BAD. (This occurred on Tuesday May 20, 2014 at about 3 p.m. — only one female. She needs to be taught basic customer service).

I have been doing business here for years. I have 4 vehicles that I maintain/​repair myself, so I see Chris and his team quite often. This is a class place, with all the help you can ask for in finding a part.

Customer service is horrible! And staff needs better training on the parts they sell

It’s a standard O’Reillys. Get your quick fixes for your car here. Too bad I don’t have a car (just a bike). The inside of the store is pretty clean and stocked. When you walk in, they have their flyers right at the front of the door in both English and Spanish, so you can check out the deals that might not be displayed on the shelf.
I grabbed some Seafoam for $ 7.99, which isn’t horribly priced (it’s usually $ 9.99 at Autozone).
My only complaint is they close a bit early.

So I try to start the olé hoopty this morning and I get… Rmm, Rmmm… Rrrrrrrrr…Vroom! (Yup my car says Vroom!). Damn! I need a new battery!
I had bought my battery from this location almost 3 years ago but could not find my receipt… So cruised on over to find out that this is no longer a Kragen, but an O’Reiley’s location… I took my old fried battery in and asked about a exchange. Well, just the way my Monday is going I got the new employee in training. Not to mark her down, she was very helpful, or at least as helpful as she could have been. Between her and the Asst. Manager John, they found my original purchase way back in ’07 and got me the proper credit for the old battery and selected the right new battery. John was even nice enough to run and grab the new, heavy ass, battery for me. Turns out O’Reilly doesn’t sell the same brand or model that I had, so I ended up getting the current equivalent which is a better battery, with a year longer warranty! Very Cool. John seemed very knowledgeable and explained the differences and my credit in good order. I do many of my own basic repairs, but when I cannot, or am too lazy, I like going someplace where I know the staff has a reasonable amount of common sense and will put customer satisfaction first. The crew here stuck it up a notch today!
Vrooom Vroooooooooooommmmm… Yup.