Babies R Us

I would give five stars but they keep changing their policies. They used to take the $ 5 off coupons from buy buy baby *UPDATE* they don’t anymore. They used to take the 20% buy buy baby and bed bath & beyond from your phone * UPDATE* they don’t. So now all competitors coupons MUST be printed, which isn’t too big of a deal, but I wish I would’ve known before going to shop and for them to tell me i can’t use them on my phone anymore. Overall the store is great! They have things you can’t find anywhere else and their carter clothing is usually ALWAYS on sale! I’ve been coming here for a while and their newer staff seems to be more knowledgeable and quicker to help you then before which is always nice. FYI if you ever have any trouble in the stroller department just ask for Stephanie she knows everything about anything!!! She rocks!

Worst Customer Service Ever! I went to purchase a gift & they would not honor my 20% Coupon from Buy Buy Baby unless printed out, I would have no problem if all Babies R Us did the same but unfortunately it’s not the case. I will go to my local Babies R Us in San Diego where they honor coupons on my mobile phone with barcode no problem… Keep in mind I’ve shopped out of town using same type of coupon, just seems to be this location!

Awful customer service. Asked a young lady if they carried Baptism dresses and she replied with a very rude «umm I’m new here so I wouldn’t really know» I said okay… Expecting her to say she would go ask a manager but she just walked away. We ended up leaving with out buying anything.

This is for the online ordering. I ordered an item online and paid with a gift card. Days later I was told the order was canceled because the item was out of stock. Now almost a month later, after three phone calls and speaking to four different people I am no closer to getting my money back. This company is incompetent at best and purposefully deceitful at worst. I can’t expound upon my disgust for this company enough.

Reading some of the previous is kind of sad actually. I had a great experience here! I went into Babies R Us because my daughter is three weeks away from her due date so I told her we might as well as get everything she needs NOW! I went in on Wednesday and my gosh its literally a baby super store. I will add though their prices are little crazy but not too bad! The associates who helped me were great and i was out within an hour and a half with a cart full of stuff! I went to check out and the girl who rung me up did fantastic! She wasn’t overwhelmed by all the stuff and she even encouraged me to open up the R Us credit card! My purchase of over $ 500 went down to $ 400! It was great! She even told m if i shop on Thursdays i get 10% off! Wish I would’ve caught her name! I’m a new grandmother so I’ll be in here a lot! I will add that the guest service could use some work. It seems like they have to call for overrides several times before anyone comes up. Haven’t had run ins with the managers yet, if I ever do I will add a review on how that goes! I guess it depends on who’s working as to how your experience will be. I will stand by my five stars until otherwise lol.

Just experienced the worst customer service from Amy the manager. I was given a bouncer from my baby registry it was totally unstable and poorly constructed. Since I had a gift receipt I thought it would be an easy return, well it was not! Basically the toys r us in Escondido was willing to return it but Amy at Babies r us was not. In the end I was able to return this item in Esco. With the help of Kendal. All I needed from Amy was for her to look up the original cost of the bouncer in her transactions. She told me the system only goes back 90 days. Lies. Then she said that Janet the store manager at esco toys r us told me to go to b b rush because she didn’t want to return it either. Lies again. The return policy is inconsistent.

Low staff, 20 minute wait even for something we ordered online to pickup in the store.

Every pregnancy I’ve had, I’ve always had a registry here. Pretty friendly staff. Never any issues with them. Sometimes they are out of stock on certain things which is frustrating because the next closest store is 30 miles away.

We recently purchased a glider from BabiesRUS and was one of the worst experiences we have ever had with any retailer! We requested that the glider be delivered to our home and apparently the inventory control system is not communicating with the logistic company. I called multiple times and hit a wall each time. I then asked to speak with a manager and that just made things worse.
The manager was extremely rude and could care less that we were upset. After calling the manager twice he finally agreed to look into it and would call me back. He did not, we had to call him back for an update. He said he called the logistics company and was just waiting on a call back. I then called the logistics company. The logistics company said no one from the store had called.
I then called the corporate office and requested to speak with a district manager. The agent handling my call could not repeat one simple sentence back to me correctly. I was then told it will take 3 to 5 days for a DM to call me back. I said this was unacceptable and needed a call back the same day. That did not happen, I never received a call.
The following day I received an email from customer support stating they were sorry about the glitch and that they would call the store manager. Morons! The problem is the store manager. Not once did he apologize or take any ownership and apparently they are trained that way at the corporate office since they dodge a call back to me with an email and never addressed the issue of the manager being rude.
I then had to drive back to the store and make an associate call the local delivery company to arrange pick up. Thanks to BabiesRUS, instead of spending time with my newborn I got the run around and the joy of going to the store again and doing their job for them.
We will never shop there again.

Worst customer service! Was standing in the crib section for 10 minutes and nobody came to help me.
The store was empty with no employees. I’m leaving to buy my crib at BuyBuyBaby!

This store has the worst customer service. Staff doesn’t seem to know their products, don’t offer to help, and yesterday let a long line form instead of opening additional registers to move things along. If we didn’t receive a gift card we would never shop there. Our experience at Buy Buy Baby in Encinitas was soooooo much better.

I’ve been here twice and each time I’ve been graced with a burnt out employee. Is it just me or do people really hate their jobs? The least you can do is be courteous to shoppers. That’s what customer service is all about, no? The store is dead. But plenty of items to choose from when it comes to your baby.

Aweful customer service here. Old manager use to do a great job, new manager wouldn’t even get off his butt to help me find anything. He told me they didn’t carry the product I was looking for, but guess what… they did. I found it myself. Every question I asked him I felt like I was inconveniencing him. That’s never a good vibe to send out to your customers. Won’t go back to this location.

** Updated review from 2 stars down to 1 star:
Since our bad experience buying our nursery furniture here, we’ve had to go back a few times and it just keeps keeping worse. We purchased the «lifetime» crib 9 months ago here so we could upgrade it to a toddler bed then regular bed. When we purchased it we were told that even if they discontinue this line, that the add on parts (toddler rail, etc) would be available for about 5 more years.
I came in 2 months ago to order the toddler guard rail and bed rail. Was told they were out of stock but to callback in 1 – 2 months since will be getting them back in. Called the store back a few days ago and was told they discontinued these parts and can no longer get through Babies R Us. They said I could try the manufacturer who makes the parts for them but they do not have any of their contact info.
After being frustrated and spending a lot of time searching online, I finally decided to try the Babies R Us website and sure enough the parts in stock and available for delivery. Looking at a review online, looks like the same thing happened to another customer.
Babies R Us really needs to get their act together and train their employees to ask other employees or manager if they don’t know the answer. Never shopping here again!
** Prior 2 star review:
Love all the products they carry, but this location needs some improvement.
We had our baby registry through Babies R Us and that worked out pretty well for us. We had a great experience setting the registry up at another location. We recently moved here and came to this location to purchase baby furniture and other items to complete our registry.
After shopping for a while, we went to check out and purchase the furniture and were told to head over to the baby registry desk. The girl at the desk was not very friendly and couple other workers were hanging around making jokes. She rang up everything then told us it would be $ 180 extra for shipping the furniture to the store for pick up. After explaining to her that it did not make sense that we would need to pay freight shipping she finally asked (who appeared to be the manager) about it and he said the same thing that the furniture is not stocked here and would need to be shipped USPS to store from their website. We were confused and ready to leave and give our $ 2000 of business to Buy Buy Baby but decided to go back to the furniture department and read their delivery sign again. We finally got some actual help from Stephanie and she was not sure why they told us that.
We ended buying everything through Stephanie (she was great) and set up delivery. We were told the delivery company would contact us once the items get to the store and that we’d need to set up delivery date with them since they’re a separate company.
We ended up having a pretty bad experience with the delivery company (Urban Express) and ended up calling them 4 – 5 times to finally set everything up (3 weeks later). Each time I called they were rude and seemed not to know anything about the order.
I think Babies R Us should have their own delivery service instead of relying on a third party delivery company that has bad customer service. Overall, we’ve just had a much better experience at Buy Buy Baby and will just go there from now on.

Never have had a problem with this location but recently bought baby’s detergent and specifically asked the cashier when buying it, if after using it once or twice and not liking it or if it irritates my baby’s skin, can I return it? She said «yes.» After realizing it’s no good, I called and talked to a manager and told him what his employee told me when buying it, he was rude and was no help and flat out said NO. He compared it to buying a soda, opening it and trying to return it? There’s no comparison there!

I could spend hours in here just looking at all the gadgets and new and upcoming items in the baby world! There is plenty of parking and I like how they have the VIP Expecting mother or mothers with newborn spots right near the front. The clothes section whether for boy or girl is completely adorable from head to toe!
I had an order here for pick up and when I arrived within 10 minutes I got all my items and checked out. I like how the store has an awesome display of the furniture and coordinates for the room. This helps parents to be really get a feel of how they want to design their little ones room. My little ones whole bedding set for the crib came from here and it is great quality and looks more then darling in her room!
The customer service when I was hear I was greeted as soon as I came and greeted while I was leaving too!

5 Stars to Brian as well — This guy gave us the best customer service I have ever seen from any retail establishment in a very very long time if ever. He knew exactly what I was trying to accomplish tonight with all my crazy coupons I was trying to use. Some of the staff wasn’t quite familiar with how to use them. but as a store manager he kicked butt ! He contacted another store and made arrangements to hold an item for me and everything.
I will definitely be back for future purchases specifically because of how well he treated us tonight.

I have been to Babies R Us in the past, this location and others.
The store is always clean and it is pretty easy to look around and find what you are looking for. I don’t have children, but I have been to this store many, many times for my friends because almost every baby shower I have been to registers here.
They have a great selection of products. The prices are a bit on the high side, but over all fair for what you are getting.
This location however, as I have heard and experienced is not on top of their game. Last time I was there, they didn’t have any gift cards! I couldn’t believe it, I actually asked the cashier if she was joking. I can’t believe store management would allow that. The cashier was very sweet and understanding. But I can’t go somewhere that can’t keep gift cards on hand. That is half of what I buy there.

If you scroll down to the reviews from last year, most of the people covered the same issues I have dealt with every time I have come to this store. I registered here a w months ago and every time I went into the store to purchase or return something they would ask for my registry number or name for some reason the system couldn’t find me. So after sitting in long lines on almost every visit (because only on register is usually open), I have to deal with them going back and forth between two computers trying to find me in their system, argh, not fun with a fussy newborn with me.
As others have mentioned, the store is usually dirty and organized. Every time I go to buy diapers the shelves are not stocked and I have mentioned this to staff who often agree with me but nothing is ever done, really?
Beware, if you have questions about an item, good luck finding staff. You have to search the store to find some help and if you do find them, some are nice but most act like they really don’t want to be there. Even the manager (don’t remember his name, tall guy on the heavy set side) is not a very nice guy and seems more of a power tripper because he’s in a managerial role at Babies R Us, come on.
It’s amazing the difference you feel walking into Buy Buy Baby, it’s clean and well organized, maybe it’s worth the extra drive there. Even The Target across the street has a better baby section sometimes.
Please read all these reviews and make some improvements at your store.

I came in looking for a newspaper boy style hat for a friend’s baby, which they didn’t have any of. Instead I tried looking for a cute 2-​piece outfit but I was so overwhelmed by the sheer volume of tiny clothes thrown about and hung on all the wrong racks that I gave up and left.
Seriously, it’s like a Wal Mart for baby stuff… sadly, Wal Mart is much more organized.