Gross & Stevens

Very surprised there are only 2 reviews here as the company has been around for years. I have been coming to Gross & Stevens since the 90’s. Because of the type of cars I drive these days I don’t see them very often, but when I’m in a bind they are the first ones I call. I know if they can’t fix it they will point me to someone who can. My last two experiences with them have been REMARKABLE!
2 years ago I ran over a hidden curb and messed up the wheels and other parts on the passenger side of my car. Getting new wheels from the dealer was super expensive so they went on eBay, found a set of 4 of the same wheels I needed for less than two from the dealer, bought those and fixed my car. It took a while, but they got the job done right and saved me money.
This past weekend (between Christmas and New Years) I was out of town, hit a bad pothole and bent a rim. Knowing it was going to be difficult to find a rim, let alone get it to me quickly during the holidays, I called John. He told me to send him a picture of my rim and called me back shortly thereafter to say he found one of my old ones that would work to get me the 500 miles back to Visalia where we could work on a permanent solution. He boxed it up and UPSd it to me that day. I received the rim, and more drama. The place I took it to had problems with the lug bolts. John stayed after closing hours on New Years Eve to try to find me a set of lug bolts he could overnight so I could get my wheel back on and make it back to Visalia for work on Monday. He didn’t find the parts, but kept trying until I found them locally.
I don’t know many other people who would do that. It’s not like I’m a regular customer anymore — I hadn’t been there in over two years, but he went the extra mile, just like he always does. I can’t recommend Gross & Steven’s enough. Go there — you’ll be a customer for life just like me!

Walked in to G@S today willing to hand over cash to replace my B&W gooseneck hitch. After standing in front of a silver haired office manager that is clearly incapable of managing phone calls and a new customer with cash at the same time I left a long time Visalia business thinking they won’t ever get my money. He was upset that the phone kept ringing. Imagine that a business that is upset that the phone is ringing. I waited while he blew me off for three phone calls. When he finally got to me he rudely told me that he didn’t know anything about hitches and I would have to wait for some guy driving around somewhere to get help. Well you know what maybe they shouldn’t be a B&W hitch shop if they guy scheduling work doesn’t know jack. I went down the road to another longtime Visalia business and got my work and hitch job scheduled in 10 minutes.

I am surprised to find no review for GROSS & STEVENS. They are the definition of an A+ suspension (brake and alignment) shop and they are located in Visalia, Ca. It does not get better than this. Make sure and call ahead to get an app. And if you want to modify your car or truck, well you are in luck, they just opened a new truck parts store! Give them a call you won’t be dissatisfied. Oh yes, we trust them, we also take all our church vehicles (you know-​precious cargo-​children) to be serviced at their shop.