Lowe’s Home Improvement

Overall, this is your typical home improvement store. When you come in, the place is generally neutral in colors. It really looks like just a big warehouse of stuff.
Over the past few months, I have had made a few bigger ticket purchases. My latest one was for a dishwasher. When I purchased my house, there was no dishwasher. After looking at both Home Depot and Lowes, Lowes won out. The biggest reason was due to price, as well as getting a rebate for purchasing a Bosch dishwasher at the time. Another plus was that by using the Lowe’s card, I was able to get 5% off the cost of the refrigerator as well. A few weeks later, the dishwasher was installed by a contractor and everything worked out well.
The overall shopping process in store is not too bad. However, the times that I have been in there, they seemed to have been short staffed. There was one person in the appliances area, so when the representative was trying to work with us, they had to keep stopping to acknowledge other customers just looking around and asking questions. I don’t put any blame on that to the representative, but I would to management since they needed to be better staffed.
When comparing this place to their competitors, they do have a few advantages. One thing is that they tend to have a much larger garden department and selection. The other advantage is that you automatically get the 5% discount or special financing right at the register without asking when using the store credit card. At Home Depot, they give the same type of discount, but you have to specifically ask for it in order for it to be applied.
Overall, I’ve had great experiences here and would not hesitate to come back and look around when I’m in the market for another large project. Overall, prices on most items are competitive with other home improvement stores in the area.

We had a great experience today and feel the need to write about it.
Although I prefer Lowes over Home Depot, my wife asked me to take a look at Home Depots appliances for a kitchen remodel we are completing. We arrived at the Hone Depot appliance department and had an employee approach is asking if we had any questions. My wife asked if we could see the appliances listed in this weeks ad, and to our surprise they could not produce one item we asked about. Of course we are not about to drop $ 3 grand on a kitchen full of appliances without seeing them.
We left and went to Lowes, upon our arrival, we were approached by the stores Asst Manager (Ryan) asking if we had any questions. We asked about a refrigerator and it was the start to great experience. He was extremely knowledgeable, come to find out he had been Lowes Appliance sales rep for 6 years. He spent as much time as we needed to understand each of the appliances, the good and the bad brands, and managed to save us a little money in the process. I have been a long time Lowes customer at this particular store and loved the new emphasis on customer service. This is exactly what they needed to be the best in the industry. Thank you Ryan. I will be sure to refer plenty of business your way.

Small flooring selection compared to Home Depot. This is my least favorite Lowe’s in Va Beach.

It’s really frustrating when you spend large amounts of money at a store and then can’t get ahold of anyone in that department for either an update on the order or scheduling install. I held for over 10 minutes just to be transferred to a different department. Then, I was told that they didn’t show us receiving our order so they didn’t know to contact us for install. Really, Lowes? I think you can afford a better system so issues like this don’t happen. It’s the second time in two months for us. The only reason we keep coming back is because Lowes doesn’t have a cap on military discount where The Home Depot does. However, service at HD may be worth not saving as much on a military discount. My patience is done with this store.

I order a fence panel on line to pick up in the store. That’s 1 panel. I have been waiting for 1 hour for them to bring it to me. Incredibly poor service. And I’m still waiting as I write this.

When it comes to flooring installation and purchase this place is crap. It first started with me canceling my floor purchase with another company because when I called and spoke with the flooring department to find out about their installation charge I was told that they had a special for $.99/​sq ft. The sales person on the phone KNEW what floors I wanted. When I went in to sign my contract after having the measurements done I was told my floors didn’t qualify for the special and that installation was $ 1.99/sqft. BS! At that point I was already invested and said screw it. We wanted to not use all our money upfront so we decided to get a Lowe’s card and pay it off during the free interest period. We applied online and automatically received a $ 3k line of credit. To cover the cost of the floors we wanted to increase to $ 5k. Prior to signing the contract we went upfront to increase the amount of credit. The girl did NOT understand how much we wanted our credit line to be despite explaining to her 6 times that we want a $ 5k line of credit not $ 3k so we wanted it increased by $ 2k. After she figured out how to submit the request she told us, «I’m sorry, It won’t let you have that much credit. It will only give you $ 25K.» SMH! She requested a $ 50k line of credit and now that shows on my husbands credit report and we are trying to get that fixed because we do NOT want that on there. Since then we have lowered the limit to $ 5k. Once the contract for the floors was finally signed I was told that I would receive a call within 48 hours to set up my install date and that my floors would be delivered on Thursday. No one called me within that 48 hour period so I called the store and they said that they were sorry for the wrong information but I would be contacted my the installers AFTER my floors were delivered on Thursday. Fine. Ok, so Thursday came around and I was waiting for my floors to be delivered… skipped work, rescheduled vet appointment… still no floors. Called and OOpps! We are so sorry but we made an error. It looks like your floors won’t be delivered for another week. After I explained that this was NOT okay I was told and promised via email that my floors would be there after 2pm on Friday, the next day… Guess what… no floors Friday either. I called the store late afternoon and asked them when the heck my floors would be here and they said… «The floors are still in the store. They are not going out today.» WTF! Seriously? Day 2 of sitting around and missing work for floors. After talking to many mangers and store managers I finally got someone to «guarantee» that my floors would be here Monday. Which is today. And I am sitting. waiting… In the mean time to save some money we decided to move the furniture ourselves instead of paying $ 45/​room. When the installers finally called me today to confirm that she said that we had to have EVERYTHING, including the bunk beds and my bed disassembled and out of the room. Well I was NOT okay with that because upon signing our contract I was told by two sales reps that we did not have to move the beds out of the room but we would need to move it from side to side so the installers could work around it. (Our furniture is not easy to disassemble). Now I am impatiently waiting for the installers to convince Lowes that the have screwed up enough at that Lowes needs to cover the cost of the installers moving our furniture. Lowes had done absolutely NOTHING to make this right of compensate us for all the trouble and false information. Guess they still have plenty of time to make it worse since I STILL do not have any floors!!! And I would give negative stars if I could… Holland Rd. Lowes, you are terrible with training your employees and your customer service in rectifying a bad situation.

The store is clean and easy to navigate. (Even when you are like myself and usually have no clue where to start.) The prices are also very competitive and the staff is great!

Richard in the plumbing department is awesome. He helped us step-​by-​step design and finalize a vanity and top, plus tub, for a master bath renovation in our rental home in MD. Very friendly and a breeze to work with. On top of all that, he arranged for the delivery of our supplies to the Lowe’s nearest to our rental home (about 4 hours from Va Beach). Saved us a huge round-​trip hassle. Excellent service and highly recommend!

Great place to find just what you are looking for if you want to start a home project. My husband and I were approached by friendly staff and they offer military discount.

Can’t find an associate. I find one but «I don’t work that section» came out their mouth and they called someone who called someone. .10mins later… nothing… I’m ready to buy something, I know what I want but have a question… can’t find thr answer to my question about the product they sell

This is my place to shop; I could spend hours walking around in Lowes… really great customer service; several of the customer service reps have been there for a number of years, which has created a friendship that’s hard to find in any other home improvement store.
Thanks for working so hard…

This probably one of my favorite Lowe’s in the Virginia Beach area. When I worked in construction it always seemed that this location had the materials I needed. The few times tht they were short of the materials I needed, they initiated finding the item in the nearest Lowe’s store. I definitely recommend coming to this location to get advice with your DIY project. This location most certainly upholds their motto: «Let’s build something Together.»

I am usually a big fan of Lowe’s.
I hate giving to star reviews. We put an Internet order in at 7 AM and came in at 7:45 PM to pick it up and it was not ready
We waited for 20 minutes at the desk while they look for it and they ended up pulling it off of the floor because they had some left.
To their credit, for our inconvenience they gave us a gift card.

Okay dudes, I hate reviewing chains of any kind, for obvious reasons, but I think you all should know something about Lowes in general.
They have a MUCH better garden department than Home Depot.
I decided that, this week, was the week to beautify my yard (s) and after a most disappointing trip to HD, I literally left my cart and walked away to drive to Lowes. Now, I know there are nurseries around here as well, but I needed vent covers, a door knob and screws too, so obviously, one stop shop here. They have a most excellent selection of lawn ornaments, lighting, bird baths, flowes, herbs, veggies. you name it. Much of which, the depot did not even carry. Yes, I am comparing, no I don’t care.
Anyway, go here if you want a larger selection of gardening/​lawn options. And in case you were wondering, I emptied out my HD cart before ditching it… I am not that big of an asshole.

always clean, organized, and they move the lines quickly. People are always walking around trying to help.

I stopped in here with my dad yesterday as we were in the area and needed to grab some stuff. Nice location and nice staff. No different to me than any other Lowes.

This branch of Lowe’s is always great. The whole staff are very friendly and always smiling, rain or shine. I have been to this place in different occasions and weather, and they always seem to be happy to be working there.