InMotion Hosting

I have done all my research and there is no question that inmotion hosting is best in it’s class.
1. The prices are great
2. The customer service online chat agents make life easy — reason I write this review
3. Godaddy is the walmart of hosting services, no one wants cheap trash
4. If you are looking for quality and at a great price then look no further
InMotion does an excellent job of answering questions across all channels
InMotion has FREE data backups, 1-​click application installer along with U.S.-based support that is available 24÷7÷365 via phone, chat and email

Worked there. Awesome place. The only thing is a lot of the customers misunderstand what they do. They provide hosting and make sure it is working. Customers think they are supposed to fix your site (see Richard crying because he doesn’t know how to use wordpress, one of the simplest CMS apps there is). Support is specifically not supposed to help with this, but some of us are better than others and we do. Then customers think they are paying for support when in actuality we’re only supposed to make sure their hosting account is operational and handle configuration changes that aren’t available.
For example, people pay for the cheap accounts where you’re on a server with hundreds of others so you can’t access security settings. Some things can be set up by the admins, but they are constantly backed up because everyone does this to themselves trying to save money. And when you are dealing with someone who doesn’t know the limitations of things you can’t convince most people that the problem is they need to pay for something more dedicated. Another thing is people who have no clue what they are doing and call to get things done for them. Support is for fixing broken things, not doing things for you. That’s the problem in this business. Often the person who runs the website is a business person with no knowledge. They are trying to save money and not hire a developer to make things work. When developers call for help they either know exactly what needs to be done and just need admins who have access to do it, or they understand that what they want to do isn’t possible and we can tell them what they need to do or buy.
Bottom line, hosting companies suffer from customers misunderstanding what scope of support is. Then the company skirts grey areas to try to keep business they should avoid. It was always awesome seeing that troublesome person keep calling back and then getting the call where they want to cancel. This was a great company with so many perks and benefits, but at the end of the day, having 60% of your phone calls be with crazy, delusional and aggressive business owners was not worth the money.
So many times I was cussed at and demeaned for something that was the customer’s fault or something that was so simple with step by step instructions but the customer did not want to follow them, they wanted you to do things for them. Then I’d log into my own account later to find out why it is so complicated and the steps take me like 5 minutes are work every time. Things like manually moving a wordpress install or cloning one. Easy peezy for me. 30 minutes of cussing and complaining for them.
I also still have a hosting account on a VPS with them even tho I no longer work there. I have root access but some things require an admin to change them or I miss something. I submit tickets and get answered way faster than I would expect. Why, because I’m not checking my email every hour and calling back in. That was the worst thing customers do there is submit a ticket and when the issue isn’t resolved in an hour they update the ticket asking what’s taking so long. So in a system in which we are trying to be fair and answer questions in the order in which they are received we see the tickets from oldest to newest. So when you ask «what’s going on» you update the time that ticket was last updated, meaning you make your ticket the newest ticket and push yourself to the back of the line. I have had to explain this so many times. People will ask for an update every few hours and their ticket ends up not being worked for days because it’s always the ticket at the end of the line. Then they call in mad wondering why no work was done.
Again, awesome company. You can call and get a human (local) and they go above what they are supposed to do most of the time to try to help you.

5 days later and still the same lame responses like «it should work that way», «I don’t know whats taking so long», «were going to get on that right away!». Its been a waste of time. These guys say they know wordpress but do you really?
STAY AWAY! WASTE OF TIME!