H & T Collision Center

Soo, I DO NOT have many good things to say usually when posting a review, but when there is great service I take the time to write a review. From what I have read about priority body shop and a few others, hampton rds area sucks for vehicles, whether you buy them or try to fix them, (especially Hall jeep) regardless, H & T and everyone I dealt with (patty and mike?) were great, they were on my side and wanted to help as much as possible dealing with rentals I had to pay for out of pocket (usaa sucks at times) and hall jeep for their «special parts». Cant really say enough good things, they were fast and very considerate with everything.

A wonderful experience from start to finish. Decided to go there since they are a USAA participant and it is very close to my home. I was so impressed with the staff and positive reviews. They did a beautiful job repairing my 2015 Highlander and it looks brand new again! They had the rental car ready when we dropped the car off for repairs. They also kept us informed on the progress. When a part came in scratched they ordered another one and my vehicle was still ready when promised. I would highly recommend! Will refer friends and in fact my husband already has.

So Far So Good. This is aiming to be a progressive review as I go through the repair process. This was one of USAA recommended shops. Not the closest to my house but existing reviews swayed me to them. I got an estimate and date set for repairs I believe 9÷24÷2015. My sister is also a insurance rep and she Had popwaxhad a similar estimate. My Wife dropped off the vehicle Monday 9÷28÷2015 without issue and Enterprise Rent-​a-​Car reps are actually waiting at the shop.
9÷29÷2015− Received a call notifying repairs appear to be longer than quoted
9÷30÷2015− Started receiving text message notifications. Nice touch.
10÷09÷2015− got my car back early. Amazing work. 1 small blemish I have already talked about and will bring it back to get buffed out but no complaints. They repaired all damage and the paint is perfect. Would definitely go back and recommend them

First of all… that slogan «We Make Friends by Accident». Bwahahaha. Awesome.
Unfortunately/​fortunately, we’ve used H&T Collision twice now. Would’ve been great to have never needed them… but when we did, we’re glad it was them. My husband dealt with them the first time and was very pleased. I solely dealt with them with this experience and they were amazing.
After getting my car hit in the parking lot and the kid nearly taking off (don’t undestimate these lungs, kid), USAA sent me to H&T for an estimate. I talked to two of the insurance people there (one who deals with USAA claims & the other who deals with State Farm claims). They were both super nice and gave me terrific advice. Dave is ultimately the agent I worked with since he works with State Farm claims. Super nice and standup guy (the woman handling the USAA claims is equally as awesome… forgot her name though).
They ordered my new bumper while I was on vacation and told me it’d be a 3 day job… and Dan (my technician) called after 2 saying it was ready. Terrific. Dan said if I couldn’t make it by closing, that he’d stay and wait for me. What? Super nice. Of course, I didn’t want to trouble him… so I opted to pick it up the next day.
The lobby is really cool and the people even cooler. State Farm provided me with a rental which I could just leave over there and H&T said they would call them and let them know it was ready for pick-​up. Nice… no extra effort on my part.
The work is guaranteed for life too.
As I was leaving to get into my car… Dan came back to my car with the Littlest’s window shade that I left in the car. Awesome.
Hopefully, you’ll never have to be in a situation that you need body repair but, if so, I hope you get to use H&T Collision Center.

I recently took my car to H&T and my experience was a good one. Their professionalism 10/​10, Turn around time 10/​10, Paint quality to include blending 10/​10, attention to detail ³⁄₁₀.
I keep up with cleaning my car up to 2 times a week with weather permitting. After i got my car back i was doing my first wash and noticed a lot of over spray on my car from my rims to my window. I can’t exactly get mad about it because it won’t do any good for me or make it go away, its just annoying to look at every time i clean my car. I would expect a better job of sealing and taping off these areas.

I had such a great experience with H&T! They kept me updated throughout the time of my repairs and the work they did was excellent. You can’t even tell my car was in an accident. I highly recommend H&T!