Gilbert Eyecare

DO NOT GO especially if you want to use your eye insurance and not your medical insurance. I called the office and had them pre approve using my eye insurance and NOT my medical this year because last time they used my medical I had a substantial copay and my eyeinsurance went unused. I understand that they would rather use your «medical» because the reimbursement is much higher — so they give a diagnosis like «pre-​glaucoma». This year all I wanted was an update in my perscription and was told they would file my eye insurance they even preapproved it with VSP. Well they filed my medical insurance and charged me a $ 75 copay — when I brought this to their attention it turned into a 3 month argument, until I had a doc friend call them to tell them who I was — ridiculous. So I finally have that issue resolved and I ordered my very high end lenses somewhere else and when they came in the perscription was incorrect. It is not the lenses it is the prescription. I went back to Gilberts and they tried to charge me $ 95 dollars to evaluate the glasses. I told them what I really need is a new exam– they said they would call me Monday, but I am not even sure it is woth the 7 $ 5 dollars I would be saving to go back to them again. They have been very rude and unaccommadating.

I am a new patient of Dr Gilbert, I heard about Dr Gilbert this past summer about 8 months ago and then again 2 months ago from two different total strangers. I raved about their glasses and they raved about the optometrist, Hmmm., I’ve heard that name before so it was time for my eyes to be checked long overdue found his office in 220 West Bremerton, the best customer service I’ve ever experienced in eyecare, Dr Gilbert totally educated me, answered all my questions, explain things that I didn’t ask… front Staff is truly Awesome, .I highly recommend Dr Gilbert eyecare, .Amazing

When I transitioned out of the Navy and asked my neighbors to suggest an optometrist, they recommended Gilbert Eyecare. That was a great recommendation. Dr. David Gilbert conducted a friendly and patient-​focused eye exam. He took the time to understand my vision needs and to answer my questions. In a similarly patient way, optician Courtney Thomas guided me through frame and lens selection and fitting. I could not be more pleased.

Wonderful staff that in a timely manner have me the attention and time required for my exam and selection of eyewear. Doctor was fantastic; very attentive and listened to everything I said. Highly recommend Gilbert Eye Care! I’m for sure going back each year for my checkups.

Can’t say enough good about this optical centre. The front desk staff were super helpful.
I had torn my last set of contacts that morning while in VA on business. Stuck with my old prescription glasses I did a quick search on Unilocal for local Eye centres. I picked this one primarily because of the ratings online.
I wasn’t disappointed! Explaining my situation the staff were incredibly accommodating and got me sorted almost immediately. My old prescription was faxed in from Memphis and I was examined and issued a new set.
The doctor was friendly, knowledgeable and incredibly helpful.
Will be back when I’m in VB to get some custom Sunglasses. That’s how good my experience was.

I can’t say enough about Gilbert Eyecare! The optometrists here are simply amazing. I had an ocular migraine for the first time and Dr. Gilbert himself gave me his cell number due to how scared and in pain I was and called me every 15 minutes until my vision was restored. They saw me the day after and were so kind. They were the first optometrists to fully answer my questions and explain my particular eye sight and astigmatism to me. They take great care in educating their patients and I really appreciate that. I trust the doctors here implicitly and will continue to rave about this practice to anyone who will listen.
I do have to mention that the front desk staff has never been particularly friendly and I haven’t had outstanding service from them ever, but the optometrists make up for the salty reception desk.

I recently switched to Gilbert Eyecare. Previously I was going to another eye care center that I was very unhappy with. A friend of mine referred me to Dr. Gilbert & I couldn’t be happier with him & his staff. They were able to get me a last minute appointment b/​c my contact prescription expired with my old doctor & I needed new contacts ASAP.
I showed up to my appointment 5 minutes early & I was seen immediately (already a HUGE improvement over my old eye care center). A technician did a couple initial assessments & took pictures of the back of my eyes (instead of dilating them!!!). I’m ridiculously excited about never having to get my eyes dilated again. It costs $ 28 and insurance won’t cover it, but its well worth it in my opinion. After the technician completed the initial assessment I saw Dr. Gilbert for the remainder of my appointment. Dr. Gilbert is very personable & quite funny. After my last eye doctor I was so happy with Dr. Gilbert that I wanted to hug him! My entire appointment only took 45 minutes b/​c there’s no waiting around AT ALL. Of those 45 minutes, I was with Dr. Gilbert for about 25 – 30 of them. That is very important to me b/​c my last eye care center would have the technician complete 95% of the appointment & the eye doctor would only see me for about 5 – 10 minutes. Dr. Gilbert really took his time to get my prescription right & explain my vision to me. He joked around with me & made me feel very comfortable. He told me that he wants to get my contact prescription 100% right & that I should never hesitate to come in or call if I have any problems or feel that my vision isn’t what it should be. (My old eye doctor was less than helpful, to say the least.) I’m very pleased to have found such a caring, considerate, & professional eye doctor!