Custom Maid

I never write reviews, but I’m so displeased with the company, I have no choice but to help people from making the same mistake.
During my walk through consultation I was told exactly what was going to be done in a regular cleaning, such as a dusting, vacuuming, windows were washed, in between blinds would be taken care of, bathrooms were thoroughly cleaned as well as the kitchen, and that there are services that aren’t included in their basic plan that would be charged by the hour, like French door windows, ceiling fixtures, fans, lights, vents, exposed wood work, including the outside of cabinets, the inside and outside of oven/​fridge and various other things. Personally I think those things should just be included in a regular cleaning, but I had no problem with paying hourly either. I asked for all the extra services I listed.
My problem is that none of these things were done properly, everything was just wiped over. I could do much better myself, in less time. At first I thought, okay maybe this just isn’t a good match and I need to explain myself and what services rendered weren’t thorough enough. I called and the woman that answered did not want to rectify the situation at all, I explained that the person who did my consult told me it was more in depth then what the cleaners did, especially since I paid extra for extra services, they didn’t even clean the windows at all, the blinds are still dusty and my cabinets are still sticky and she basically barked at me because I didn’t read the piece of paper they gave me after the consult, (because all the services are on there.) I told her that, I’m sorry I thought I could trust what your employee had stated. Both me and my roommate were present when she did the walk through and we both expected it to be way more «clean» when they left. I’m now waiting to hear back from the person who did my walk through before I’m charged.
This is not a reflection of their maids, the maids were nice and friendly, they are probably just cleaning the way they are trained. It was a very basic clean. I just don’t appreciate the deception and the costumer service from the lady I spoke with on the phone. A good company should be more inclined to try to come up with a solution to please both parties, but I felt like she was trying to blame me for being fooled by their company. It was totally unprofessional.

They were very nice to me on the first day they came to my house for a cleaning. I was pretty impressed. However, the second cleaning was not as good and I noticed that several of my shelves and decorative statues were still very dusty (as in not dusted at all). The third visit I asked the girls cleaning the house if they could dust the shelves and statues because that was neglected at the last cleaning (if you aren’t going to dust what am I paying for?) and I came back to about 75% of the dusting taken care of. The problem was that the most obvious places to dust were not dusted like the front entrance table and the large shelf in the living room. I was hesitant to continue with their services after that point but too lazy to find a new maid service. Our disposal just happen to stop working 3 – 4 days after the cleaning and I didn’t think anything of it other than it broke due to unfortunate mechanical breakdowns. However, just recently the disposal was being fixed/​replaced when we found out the problem was a wash rag was jammed inside! It was certainly not any of our dish rags and the only conclusion we can come up with is that it must be the rag they use to clean. We will not be using their service again and I am waiting for a response from the company regarding this issue. We were hoping for a less expensive repair but now the disposal must be replaced.

Its a very limited maid service, but if you don’t need anything major, this one will likely serve you well. They bring their own supplies which is a big plus.

I have been a customer of Custom Maid for over 15 years. They are very accommodating, friendly and trustworthy. I am always satisfied with the job they do. They are quick, efficient, and consistent. The day they come is my favorite day of the week!

I have used Custom Maid for 14 years. They do an amazing job! Each time they come the work is consistent. You can trust the people they hire, I’ve never had an issue. You see the same people which makes me feel good. If you have a pet, never fear! They love them like they were their own. When my dog was alive they brought treats for her and when she passed away they cried with me. This company is fantastically run, the employees are sharp and do an incredible job. As a business owner myself, I’m pretty critical. I would very highly recommend them.

Terrible customer service and mediocre clean. I would never recommend using this company. They lack integrity and cannot be trusted alone. Just one example: I provided specific instructions not to wear shoes in my home and the cleaners AND the «quality control» inspectors would wear their shoes in my home when they thought I wasn’t home. I caught them in my home with shoes multiple times when I arrived unannounced. When I complained, the management team was completely unapologetic about it. They also broke things. They did not last long in my employ.