You know, it’s a chain, but gosh if they don’t do it good. Friendly staff that kept the line moving despite a bunch of folks waiting. I come here when I need a fix of mint chocolate chip. They keep the store clean, and the ice cream fresh. My only grumble is it’s not as easy as some of the places to know what all you can add to your ice cream concoction. Worth a visit.
Bruce K.
Place rating: 3 Charlotte, NC
Very busy on a Thursday evening after the usual dinner hours, I waited nearly ten minutes to get my ice cream fix prepared. Of course, some of the folks had to have a taste or four in order to make their decision. Rather rude that they would do this with a line behind them, but hey, «I’m more important!» This gave me more time to make my own decision, settling on butter pecan with more pecans mixed in. I like pecans, which I pronounce PUH-cahn not PEE-can as it should be. Mixed right and the serving was right. No problems there. The first dispenser was out of napkins, the second one was low. It was busy that night so the side work tends to slip I guess. Cold Stone is located in the far corner of the shopping plaza. If you’re facing Wal-Mart, it’s behind to your left.
Kristina A.
Place rating: 4 Virginia Beach, VA
I ordered an ice cream cake for a graduation party from this location, since I had received one for my birthday this year and it was a hit. I came to pick it up and I was blown away by the smell of fresh waffle cones as I walked in the door. Everyone working said hello and asked me if I needed assistance while one of the girls went to get my cake. The cake was exactly what I wanted(it tasted great too!!) The only issue that arose was at check-out. There’s only one register! If there are several people waiting in line, you can imagine how long it would take to check-out. Nevertheless, the girl up front was nice, just like every employee at the store. I was looking at the menu while I waited for the cake and I will definitely come back to this location to get something for myself!
Sarah N.
Place rating: 2 Virginia Beach, VA
Came with my husband and daughter for Friday night treat. The girls working were great! My black cherry wasn’t that great but it’s probably because I don’t eat much sugar. We left a tip but no singing. I had to ask. It was probably an oversight. My daughter went to the restroom and there was no toilet paper. The hand dryer was broken so the air was just blowing straight out. My husband went to grab napkins but all the dispensers were empty. It was a nice little treat but much could be improved upon.
Richard Z.
Place rating: 4 Virginia Beach, VA
LOVEIT! We don’t go here ofter but its always a treat when we go. The mint ice cream is really good. Not too strong. As usual my eyes were bigger than my stomach!
Allison L.
Place rating: 4 Virginia Beach, VA
The staff is always very friendly and the ice cream is great. Our whole family loves going here. Birthday Cake Remix and Founders Favorite are my usual choices. If the bathrooms weren’t all jacked up and the tables all sticky, I’d give them 5 stars. We were there yesterday and the men’s room was out of service and in the women’s restroom the dryer is busted and there was no soap, *gross*! If they dryer is busted, put some paper towels in there until you can get it repaired and ALWAYS keep the soap filled! Also, someone needs to be wiping the tables down every 10 – 15 minutes, especially if they are busy. Or, keep some antibacterial wipes near the tables for customers to wipe down their own tables, as they are usually quite sticky.
Jonathan M.
Place rating: 2 Virginia Beach, VA
This is just another one of those places that I guess I don’t «get». I put five guys, applebee’s, and moe’s in that category too. My opinion definitely seems to be the minority, but the«ice cream» that this place serves is absurdly overpriced and tastes like it’s full of chemicals. I am not sure if it’s the stuff that they put on the slab as they are maneuvering the ice cream or what, but this stuff is flat out gross to me AND overpriced. Second star only for variety.
Greg F.
Place rating: 4 Springfield, VA
I have been eating at this location since it opened. I love it! Well, I love cold stone anyway but this location has a always had a great staff and the goods have always been great. If you love ice cream and you love to mix things up with mix ins then I highly recommend it. My norm is the Birthday Cake Remix but instead of sprinkles I substitute an extra brownie. I LOVEIT!!! I haven’t had anything at this place I didn’t like. The waffle cones/bowls are great… the specials are usually good and even the ice cream cake we tried was awesome. Oh, the Cinnamon Bun is fantastic!