A-1 Towing

Left a family party to meet tow truck. They are 45 minutes late and counting. Despite dispatch telling me they were on the way several times. Last excuse for the delay was that the driver needed to get gas. 45 minutes late to get gas! They clearly don’t value their customers time.

Very professional and also VERY customer oriented. My cars battery died and I needed to have it jump started. The driver, Josh arrived on time and also called me when about 15 minutes away to confirm my location. Josh got my cars battery started with no problems and was VERY courteous and professional. In this day and age, customer service like his is something rare and valued. In the future should I need any kind of services that A-​1 Towing offers, THEY will be the ones I contact FIRST!

My wife received THE WORST customer service from an extremely rude dispatcher named Jennifer today, (who claimed to be the only employee named «Jennifer», when later asked by our insurance agent) who hung up on my wife numerous times while my wife was trying to gain assistance from A1 towing today via our insurance company’s road assistance program which led my wife to A1 in the first place. My wife explained that she had already said what the mile marker was and was almost certain of it. Originally, she had told the insurance company that she was near a certain exit, but later a kind state cop came by and confirmed that my wife was actually 2 exits further up the road, but confirmed the actual mile marker originally given by my wife was correct and was only off by one digit; he said that after he checked on his cop call, he would come back to check on my wife. My wife was told by Jennifer to get out of the car and confirm the mile marker on the road. My wife explained she was pregnant and afraid to get out of the car on the busy highway. My wife explained to Jennifer that a state cop had stopped by on his way to another call and confirmed the actual mile marker verbatim for my wife to tell the dispatcher, and confirmed the correct nearby exit. Jennifer said that if my wife did not get out of the car (on the busy highway) she would cancel the request. My wife refused, saying that what the state cop had confirmed should have been good enough. Jennifer stated that if my wife would not get out of the car to check the mile marker that A1 towing could not help her and hung up on her. My wife called back and was frustrated and frantic because she refused to get out of the car to check the mile marker that the police officer had confirmed, along with the new corresponding exit. Jennifer was exceedingly rude and said that if my wife would not get out of the car and confirm the mile marker, and because she refused to respond to my wife’s now elevated (and frightened) tone that it was just «too bad and that she was going to cancel the distress call completely and would send no one out to help. Click. And here’s the kicker — A1 in Norma, New Jersey was only about 10 minutes away from my wife’s car!
Way to go A1! We are telling all of our friends about your lousy and dangerous customer service, and we have filed a report with our insurance company asking them to take you off of their road assistance program listing.
We have already heard another story from a neighbor where A1 came out to change a tire for them (another woman alone) on a busy highway at night. Half way through the job, the A1 driver did not have all of their tools with them and left the woman saying that they were going to be right back. An hour later, no one from A1 had returned! The woman called another agency and received help. She received no further call, explanation or apology from A1. Unbelievable.
Do not use this service. Absolutely unprofessional and unacceptable all around.
Fortunately my wife called back our insurance company and was immediately helped by a great service, Rock Towing, who was there in minutes, kind and completely professional. We will give Rock Towing a glowing review, as deserved!