Merchant’s Tire & Auto Centers

I walked in here and was immediately greeted by Ziya Hakimi, he was the manager of the store. I needed an oil change and just walked in on a busy day. He was able to accommodate me and he made sure my oil change was immediately taken care of because I explained that I needed to be somewhere later. Upon changing my oil he notified me that I had an exhaust leak and gave me a very fair price quote and I told him I would return when I had more time. I noticed that their prices for a lot of their services were amongst the lowest I have ever seen. I really appreciated his time and effort in conducting my oil change AND telling me what else needed to be done to keep my car up and running. The whole process only took 40 minutes so I just enjoyed their complimentary coffee while waiting :) all in all I was very satisfied and I will return here to conduct all my needs for my car! I recommend this Merchant to anyone in northern VA. Thanks to Ziya and Merchant tire for a great experience! :)

After taking 4 cars to Merchants for years (always wondering about the costs and quality but being to busy to look for a new mechanic) we finally got the wake up call we needed to make that effort. The last repair was done so poorly that the service engine light came on immediately and a second opinion mechanic showed us that Merchants put the canister back in with one screw – the other had broken off, probably when they removed the canister to work on it. The loose canister caused enough of a leak to make the service engine light to come on. Simple fix… not the $ 900 estimate Merchants gave after already paying $ 600 to fix the problem to begin with. Taking our business elsewhere and very disappointed that this is the thanks loyal (stupid) customers receive.

I had a lovely experience here! The staff was extremely helpful, hard-​working and HONEST. I found the manager to be particularly kind and good-​hearted. I received a discount on my services as I signed up for a promotion credit card. Unlike most places, they did not try to pressure me to buy extra things or try to trick me in any way. Along with my new tires, one of the staff members helped me to paint a little chip I had on my car. Plus, they all had such uplifting, pleasant personalities and were fun to be around. They take pride in their work… I will definitely come back!

Total Scam! Don’t go!
First, they are slow.
Second, they don’t fix anything that you couldn’t do yourself, including squeaky tires (we went two times, not fixed) and a tire pressure light (three times, not fixed, although the man I talked to on the phone from Toyota Alexandria had it off in 30 seconds).
Three, they are cheats.
The last time their employee Ben told me that pretty much everything was wrong with the car. Tires, brake fluid, power steering fluid, serpentine belt, and more. I checked all of them myself and they are FINE, not black, disgusting and falling apart like he said. (We get regular maintenance at the dealership). This guy seriously thought that he could trick me, not knowing that we do see other shops and have records, and that I am smart enough to look under the hood if someone tells me, out of the blue, that everything is broken.
How dumb can get get?!
I took my car in for some minor work and it came out with the tire light on.