Chili’s Grill & Bar

Went there for dinner last night with my husband. Waited 25 minutes for a table on a Tuesday. Finally got a mini booth that was too small to hold our orders. I had the fajitas, my husband had the sirloin. I was holding my tortillas in my lap. The meat was dry and overcooked for both of us. However, the wait staff was very kind, friendly and attentive. We loved the wait staff. All-​in-​all an OK experience but not good.

I don’t know why I keep giving this place a try after bad service. If a manager is reading this, please retrain your employees staff. You seem to be over looked if you order a 2 for $ 20.00. I watch my waiter pass me and my daughter up to help some guest and we were there first. I swear I’ll never come back again.

The other night we called in for takeout. Right from the beginning Kasey was very friendly. She took our order and made sure everything was correct. When we got to Chilis our food was packaged and ready to go. We doubled checked our order and everything was perfect! We enjoyed her great customer service and our chili experience.

Service was bad from the start. Checked in for 3 and was told 20 minutes. They offer where you can check your place in line on their app so when I checked it said I wasn’t in line at any chili’s. Complained to the host and she tried to say they called us but we weren’t there. Which was false because we were not only sitting right by the stand but were also told we would get a text once our table was ready. Then with the actual food, the server was friendly but it was kind of irritating that three things we ordered, they didn’t have the ingredients for.

Service was good.
The food was very pour, the fish tacos were unexplainable for a restaurant in America.

I am not a big fan of Tex Mex in any form and Chilies while it has some good items I feel that their food is mostly forgetable. So I went there tonight based on their dessert menu only to be told, after saving room, that the item I wanted, while still on the menu was no longer offered. Pissed beyond belief. Bad management practice.

Heading to the high desert???
This location is BY FAR better than the Barstow Chili’s!!! If you are experiencing a craving for this restaurant do yourself a favor and go to the one in Victorville! Time and time again I have put this to the test and EVERY TIME Victorville comes out on top! Whether it’s dine in or to-​go THIS LOCATION GETS IT RIGHT! (I actually love getting stuff to-​go from this Chili’s they are always on top of things and are happy to accommodate any of my special requests!) They even give me a to-​go water with lemon every time!
I would like to thank AMANDA, for her exceptional service and care that she gave my family Sunday night. We came in to celebrate my oldest daughters eleventh birthday and she made the evening fantastic! With three little ones dining out always keeps you on your toes and to have an exemplary server doesn’t go unnoticed! Amanda and another server (I think her name may have been Katie) were always on point! They made my daughters birthday dinner FANTASTIC complete with a birthday song and complimentary ice cream!!! THANKS AGAIN AMANDA!
(I even forgot to enter my rewards at the table and she took the time to coach me on how to do it online after the fact!)

I only give this Chilis 2 stars because the wait staff was friendly and efficient and the manager was nice. The food was not good. Onion rings were underdone so tasted doughy. Corn on the cob was cooked until it was mush. We only went here because we received a gift card. Manager offered to bring other items but frankly the only good thing were the French fries. Won’t return. It’s a shame because the High Desert needs good restaurants

Came here as a family on the day after Christmas, wanted to get some good food and share some laughs. There were 14 of us in total and the servers were super nice. I think they just didn’t have a lot of help that night and it was busy so they forgot everything I ordered and asked for. First, I asked for a sprite right when they were just taking drink orders. I didn’t receive this drink AT ALL the whole 2 hours we were there. I asked for it one other time, my boyfriend reminded the lady another time, and even my boyfriend’s parents reminded them that I had ordered a sprite. Next, I ordered a small sirloin steak and I asked for this to be cooked medium with asparagus. I got a sirloin with broccoli and the steak was burnt. BURNT. Then the waitress comes to me and says «Oh that’s not your food.» She proceeds to take my niece’s food (they had switched our plates) and told me to scrape all the asparagus off her plate to mine. The asparagus wasn’t even cooked all the way, it was still raw. Gross. So I ended up without my drink that I ordered, burnt steak and raw asparagus. I’ve definitely experienced better and will not be coming back here.

My Husband and I went for lunch the day after Christmas… around 2 pm… did not stay. Several tables throughout the restaurant had piles of plates on them, the floors looked nasty so we didn’t even stay. After this experience… probably won’t go back to that location ever!!!

Mmmm gross. Come with your own sanitation wipes… to wipe your table down before you touch it. A waitress dropped a table rag on the floor in front of my table, so I saw it with my own hands, put it in a bucket on the service table then grabbed it and used it again to clean another table
Other than that, the service was great, and the food is yummy! Lol

Food is always good. It is really fun to sit in the bar and watch football with a bunch of other football fans!

I had went this past Sunday. I had like 3 different servers lol but they were all pretty good and consistent making sure we always had drinks and made sure everything was ok. I like good customer service. I can say I was very satisfied :)

Horribly dissatisfied with our visit here today. The Service was slow and there were several tables that were left dirty during our visit. We ordered fried pickles for an appetizer and received our meal before our apps. I am a fan of Chilis but not this one for sure today. If service doesn’t improve here they will not be able to run solely on the chilis name. Our server greeted our table with a greeting of everyone else didn’t want to step up but I’m here. Not a good start. Should have walked out then.

Its a chain restaurant. So its ok in taste and quality. Average everything. Ok service and ok food. Whatever.

I have been to a lot of Chili’s restaurants all over the country. I must say, the taste is very similar to one another. It doesn’t matter if I’m in Northern California or Southern California, the West Coast or the East Coast the taste seem to always be the same.
The place could be jammed packed with customers but you will still get your meals served to you in a reasonable amount time. Some other chains can learn from this one!
The service has been nothing but excellent for us. I will continue eating at chili’s when I’m looking for a quick bite to eat. Hey, it’s fast food without being fast.

Boo… groooossss food, sloooow service (despite the fact that we had at least 3 people trying to serve our table of 4). Never again, I can make fajitas at home better.

It’s Chili’s. Not much more to say. I’m surprised at how quick they get the food out even when the place is packed.

Great black bean burger! Good customer service. Reason I am writing this review is because the general manager was out talking with customers and cleaning tables!
Always nice to see a down to earth manager that knows what is going on and truly involved in the business.
My hat is off to you and keep up the good work from manager to the newest hire.

I really like their black bean burger. There aren’t many other choices on the menu for vegetarians, but add some onion rings and you’re good to go.
Tried the watermelon lemonade which was pretty good, different. I think I’ll stick to the strawberry lemonade in the future.
The brownie in a skillet was very good! So, make sure to save some room for dessert or bring a friend to share it with.
The GM was out busing tables and making the rounds to check on the customers. Ive never seen that in a chain restaurant before. I usually go to the mom and pop type places, because you get to know the manager/​owners that way. This was a refreshing change.