The Lotus Spa & Tea

I really want to give them a higher rating but I can’t. The technicians are AMAZING and you leave there feeling like you are floating on air! 5 stars to the technicians BUT the telephone service is the absolute worse that I have ever experienced at a business in the service business. It is nearly impossible to call and get a live person often you have to leave a message only to wait and not get a callback and out of frustration you keep calling back and will finally get through. I want to give gift cards to friends but won’t until they correct the phone lines. Do so and your business will triple.

A nice, affordable day spa specializing in reflexology. My only comment is inconsistency. I have had different therapists & some are definitely better than others. On one visit I went with a friend & we both had a 55 minute appointment. My therapist finished about 20 minutes before the other so I double checked that my session was for 55 minutes– it was, but it only lasted about 35 minutes– I just got short changed! It’s also difficult at times making appointments by telephone. I make them in person now. Very reasonable in price & great specials are offered. David is my #1 choice as therapist. Treat yourself!

Great relaxing experience!!! Great location and very professional staff not to mention quick appointment …-/))

one word fabulous!!! So calming and relaxing. The entire staff is so friendly. Made my second appt for October. I also purchased a gift card for my sister.

I enjoyed my experience here. I had forgotten that I purchased the Groupon for the 50 minute reflexology and the owner/​manager was okay with me using it on the expiration date, which I was so happy about. The session was wonderful and Shaheed was my massage therapist. Included in the massage is: hand massage, back/​neck message (at the end), foot soak (before the actual foot massage) and then the tea and the cookie at the end in the front waiting room. Since it’s summer, I thought the blankets were a little too much, but it makes me look forward to coming back in the winter to relax and warm up. Highly recommend.

Been here twice now. I think at the groupon price it’s just right, but full price I don’t think it’s worth it. The reflexology is relaxing, but nothing earth shattering to me. Also, first time I was there service was better. Second time around, no tea offered and I felt rushed out the door.

ok, i have to confess, the only reason i went here was due to a groupon. HOWEVER, it was the BEST experience. I had no idea what to expect, so when I first sat down, I kept trying to relax, but I was distracted by looking around (but, that’s just me). But… once the session got going, I totally zoned out, and literally dozed off 3 times. I can’t say enough about how amazing I felt afterwards, and I am not a raver about too much. It is astounding to me how many pressure points on your feet trigger other areas of the body. No wonder we feel miserable when we have to work on our feet all day. I would get into more detail, but I don’t want to ruin the surprise that awaits you. Get your tootsies over here asap! Cannot wait to return. Parking is on the street and it is metered, so bring quarters.

I had a great experience the first time I had a massage at Lotus, that I bought three massages at the end of my visit. My second time there the massage was horrible, I honestly couldn’t wait till it was over. I was so unhappy that I emailed them afterwards letting them know about my experience. The owner emailed me back asking me when I was available and that next massage would be at no charge. I emailed her back letting her know my availability and that was two weeks ago and no reply. I will not be returning to Lotus not only was massage horrible but poor customer service as well.

Excellent service at this new Lotus Spa! Ask for Sissy she is has miracle hands. Your feet feels wonderful and you are very relaxed. Stop by soon!!! Love the atmosphere, tea and of course the massage. If you are stressed see Sissy she will work wonders!!! I will be back again for my third visit!!!

My husband and I celebrated our anniversary with a relaxing foot massage. We enjoyed being pampered by the wonderful staff. David is amazing! The owner is extremely accommodating and very pleasant. I highly recommend having a foot massage and melting your worries away! The atmosphere is wonderful and you will surely leave feeling relaxed and rejuvenated.

I am on my feet ALL the time. Go see DAVID!!! Amazing hands of gold. The calm setting is absolutely perfect. Allow some time after to sit and enjoy your tea. The owner Kameelah is a sweetheart! You’ll be glad you went.

Located in Verona, with great street parking this location promises to be the next hot spot. i had booked an appointment for me and my guest 2 weeks in advance, super excited for my foot reflexology spa session, my appointment was moved by them an evening before to a better hour (sick therapist), but when the owner had called me she was unaware that i had a guest and that appointment was left at that previous
mistake as well that i didnt tell her about it
I show up with my guest and i was just UPSET about the whole situation since i wanted to spend a nice spa session with my guest but now we had only 1 available therapist BUT the owner took charge right away, her demeanor was courteous all the way.
She couldnt have handled me a very very fussy and upset customer any better, gave us complimentary 30 min sessions which we took back to back.
The therapist, the aura, the service and omg the complimentary back rub as well. everything was up to the mark and with a surprise tea with a pastry, the whole place makes u feel like a princess. I went in disgrunted and upset and came out smiling to finish off with amazing tea.
Though i would have loved to have the 50 min session i had booked initially, i just loved everything that was done to raise my level of expected customer service.
Cant wait for my next session that i immediately booked for 2. THIS TIME I WILL CONFIRM TWICE.