Sixt rent a car

Good service, good quality for the price. The employees here are friendly. I will return again soon to get my next rental.

Smooth ride, smooth experience, smooth services, definitely going back. Very soon. One of the best rental car companies by far. They’re blowing their competition a sixt sense.

I can not agree with all the other people having problems. Have rented cars here two times now. 12 days + 1 day, both times free upgrade to a higher car class, car was ready by time of arrival (10am + 8am), pick up and return was quick and easy… so…thumbs up…

Holy fuck the customer service here sucks. The young lady that was helping us was useless. We prepaid for the car and had a conformation number but that meant nothing. They wanted to charge again when we got there. Yes a double charge. We ended with no car and a ruined vacation. Fuck this company, they suck!!!

Got into a car accident driving from San Francisco Wharf location to Venice branch due to the fact that sixt provided me with a car with broken breaks. Not only did they charge me for the two weeks it took them to get the car returned to them from the tow company, they have not compensated me for any of the expenses that this has caused. Worst rental car company, would not recommend. Awful customer service. No one has been returning my calls, the managers at both locations are «away» all of the time that I call in and their service line just transfers me between departments without giving me any answers. I should be suing you for the damage you have caused.

(Crossposted to Westchester location, but this one gets a lower rating — see below).
I specifically reserved a CCAR on the website because the parking space at the place I was lodging was for compact only. On 26 January SIXT (LAX) told me that they had no CCAR or ECAR available and «upgraded» me to an SUV. When I explained my situation, the representative said that I could easily exchange my vehicle the next day at the Venice, CA location. Of course, that evening I couldn’t park.
I went to the Venice location on 27 January and asked for an exchange and was told that there were no CCAR or ECAR available, and that I had been upgraded so there was nothing he could do. The representative apologized then just waited for a response or for me to leave. I had to ask him to check inventory at Santa Monica, CA (he didn’t think to do that himself) and he looked but there were no vehicles available. He advised that I should check again later and go to LAX. By now, I had spent way too much time on this issue and had back to back meetings and could not spare the time and energy to go all the way back to LAX to deal with a new exchange.
I was very disappointed with my SIXT experience, my first one. I’m a premium customer and usually go with Silvercar for premium rentals, or even National Rental Car. In the former case, I know what vehicle I will get (and I chose SIXT this time because I wanted a CCAR). In the latter, at least I could choose whatever car I needed from an extensive fleet of economy and premium executive vehicles.
Sadly, I will have difficulty recommending SIXT to my friends in the future and certainly using it myself again.

I am really sorry to have to write this negative review, especially after having so many good experiences at other branches of Sixt. However, after much thought I can’t find much redeeming qualities about my recent experience.
I booked a rental car with plenty of time to spare knowing that the holidays are coming up, and that prices will undoubtedly go up. I’m a Sixt Gold card member so I do get a discount, so combined I got a good rate.
We went to pick up the car. It wasn’t hugely busy on a Monday morning. Rental agreement said car pick-​up was 10:30am. I arrived at Sixt shortly before 11. Car was not there. Sixt associate said it would be only a «few minutes» to get the car from their overflow lot. Fine. A few minutes comes and goes… by a lot. about 30 minutes in, associate offers to put us into another SUV on their (small) lot which is supposedly 3 blocks away… but here’s the kicker, it would cost EXTRA. No thank you. Another 20-​minutes or so elapses before our car finally arrives.
Car was delivered outside with all the windows DOWN. We didn’t think much of it at the time. Associate shows us the car, looks for any other damage not already noted, and sends us on our way. It was not until we got about 2 miles or so down the road with the windows UP that we noticed the STRONG ODOR of nicotine/​smoke. Venice beach knew, but chose to deliver the car to us anyway. SHAMEFUL!
Called Sixt Venice Beach when we got home, and told them about the situation. They were mildly apologetic, but said they had no similar cars they could put us into. They said we might try the Sixt airport location. Are you serious? How about making a call on our behalf since you put us in the situation, and obviously know the car stank.
Of course by this time the prices of rental cars have gone up. It’s so close to Christmas. The airport location didn’t owe us anything so made no accommodation.
We decided to return the stinky car to the Venice Beach location. Who knew it would take almost another 90-​minutes to drop off the car? Our original associate just told us indifferently to park the car behind the building, and then disappeared. There was one associate inside helping one other customer. He could have quickly processed us, but chose not too. Another hour or so elapsed before we got a return receipt. More incredulously he was going to charge us for the rental day!!! Amazing! He also mentioned to his manager on the phone about the customer returning the car for «cigar» smoke. I never mentioned cigar smoke, so they definitely knew the car was stinky.
Despite leaving two messages for the manager, never received any communication as of this posting. Guess customer service is not a priority there.
The epitaph: Sixt Customer service («corporate») sorted us with another car from another location, but I wasted a whole day on because of the dishonesty of Venice Beach Sixt. The long wait time might have been over-​looked, but the stinky car, and their lack of empathy to do anything to make the situation right is pretty inexcusable.
Do yourself a favor and rent from another Sixt location. The Santa Monica location is just great!

Most reviews say that Sixt is excellent and I wish it had been our experience.
After making our booking online — we arrived to find that the GPS we had booked (& paid for) had been ‘given to someone else who needed it’.
We were then forced into a more expensive car, which had onboard navigation built in.
An hour into our driving day — our navigation stops working as the subscription has expired with the supplier. Lost in LA with no access to maps or navigation, we eventually make our way home.
Next day back to SIXT to be told sorry — but if we want a working GPS we’ll have to drive to another branch to pick it up. But here’s some driving instruction sprinted from Google.
We spent multiplied HOURS trying to deal with SIXT’s mistakes, without a single apology or admission of fault. The staff were not empowered to make changes or help our situation — and the whole experience left a bad taste in my mouth.
Do yourself a favour and go to enterprise or mpg car rental across the street. I wish I did.

I would give minus stars if there was an option. Worst customer experience EVER and total waste of time and money. My sister and her boyfriend are here from England to visit me and booked a car for their time here which was paid on my card. When we got there to like up the car that was already paid for it was like the front desk girl (Gia) and her manager gave us every possible reason why it could not be done. We spent over 2 ½ hours at the rent a car to NOT get a car and have all the fees cancelled which I now have to wait to put back on my card and has to go start all over again elsewhere. It was a horrible experience I would not wish on anyone else. DO NOT GO THERE. Here’s the clincher: We went to another rent a car company called Enterprise and were able to get the car and resolve the whole issue in less than 30 minute!!! No complexity at all and total
Customer service.
This Stixt rent a car is the worst possible place for customer service you could ever go to. Do yourself a favor and skip it.

I booked a small, fuel efficient car via their app. I get there and they tell me the only car they have available is actually a minivan. Keep in mind, there’s cars in their front lot AND their rear lot. I ask about those, and they tell me they’re all booked. Like 10 of them are all booked a few hours before closing, with me being the only customer in sight. Fine, I’ll take the minivan. They go to retrieve it from their OVERFLOW lot, which I find out is a third lot filled with «booked» cars. Fantastic, you LIARS! Now I’m stuck driving a huge gas guzzler in LA traffic. I’ll just go to Hertz right across the road next time =/

Reserved my car was told the reservation was available online. Showed up at this location near Venice because that’s what it said on my online reservation Daria and
Gio were the ones who were at the desk who didn’t help me at all they said oh well this car isn’t at this location it’s at the LAX location again on my reservation online it said to pick the car up at this location I drove all the way from long beach here just to be told this. At the end of it all they didn’t help me and said that the car wouldn’t be reserved at the other location there would be a chance it wouldn’t be there.
So please avoid this location and avoid the headache. If I could give this overall experience a Zero I would.