My mom had surgery and needed a place to recover and do some occupational and physical therapy to get back on her feet. The facility is in average shape but what makes it a great place is its dedicated staff. They were kind and compassionate throughout her stay. The nursing staff in her hall was very attentive and reasonably quick. The PT and OT staff was very encouraging and helped her see that she could improve enough to leave independently. I think that they all provide a very valuable service. One issue is the noise at night. It is very difficult to sleep because the place is noisy at night. Maybe they could put a noise reduction plan in place to help the residents get some rest. It was difficult trying to navigate the processes of coordination between doctors at Pinebrook, doctors at the hospital and other medical services. It would be helpful to have some written procedures for new people entering the facility. The food was ok but the chicken was always overlooked to the point that mom couldn’t cut it. Mom sincerely appreciates all the staff for their caring support. Post note: Within three days of moms expected release, she became dehydrated and her blood pressure dropped dangerously. It seemed to be the result of a medication that was making her nauseous. With vomiting and her condition she was high risk for dehydration. The staff didn’t communicate across shifts to catch the looming problem and she had to be taken to the ER. While she recovered, I believe that it could have been avoided with better communication and case management. I reduced the rating due to this issue.