RV Pro

I’ve been a loyal customer of RV Pro for ten years or more because the family run business takes good care of their customers. The owners and staff are always friendly, knowledgable and professional, and the full service repair shop is as good as it gets. I highly recommend RV Pro.

I had RV Pro install a Blue Ox tow bar and a SMI brake system in my towed vehicle. They were fast and efficient and were available for questions after the job.

Beware and read the «Not recommended» reviews at the bottom of this page by other consumers.
Negative experience. We had bot a pre-​owned trailer and brought it in for a paid check over. We mentioned we were having issues with a particular utility and they were going to check it out. Long story short they overlooked what was a very obvious fix for an experienced RV repair facility. We didn’t discover the cause of the problem until weeks later and we were forced to bring it in to another facility which quickly pointed it out. When we called RV Pro to complain and tell them what we discovered, they gave us a very rude response and excuse.
On another occasion, we had scheduled for work to be done which they said would take part of a day. Then, when we arrived on the date of the appointment, they then told us we had to leave the RV for several days. What they do is stack and rack RV repair jobs and fob off the people who don’t complain. I’m a small business owner myself, and I wouldn’t pull this kind of nonsense. Very poor communication between their staff and follow-​up; we won’t be back.

Thought labor was a bit high (therefore could be a 4), everything else fantastic: service, timing, got the job done quickly. I was traveling through and needed to stay in rv did the job in less than 4 hours (broken spring). The labor price was clearly posted so I knew what I was getting.

Horrendous service, horrendous customer approach. I had numerous problems with this business. I would highly recommend anyone thinking about taking their unit to this business to skip them and go elsewhere. Nothing could be as bad as this business!

I would not recommend this place to anyone unless you don’t want your trailer back in a timely fashion. We took our trailer there to have a simple repair done and it took 8 weeks to get our trailer back. We had to cancel 2 camping trips because they did not get it done when they said they would. They have horrible customer service and felt we were lied to. We had to always contact them to find out what was going on with our trailer. The lack of communication is horrible. I would not recommend this place to my worst enemy. I hope this helps someone, so they don’t have to go through what we did, I wish I had researched before I took my trailer here.

I have used RV Pro family business for years, first for my travel trailer and now for my Class C van. I have always gotten excellent service in a timely fashion at a reasonable price. I trust their work and enjoy their friendly service and advice. As a single older woman that is very important to me.

Like Wondering J said. Sign says quality service on repair and parts. What it doesn’t say is horrible customer service. Talked to Sandy about getting our 5^th wheel fixed. We’re fulltime travelers; so our RV is our home. Per our arrangement, we brought it in early so they had the day to look at, diagnose, and file a claim with our service contract. We were going to pick it up at the end of the day; possibly the next, to save on hotel costs while parts were being ordered. She was really nice over the phone, and in person when we dropped our home off. We had to cancel an appt on a Wed and she promptly moved us to Fri with the assurance that there would be a tech available all day to work on our RV. About an hour before closing, after not hearing from them all day, we called for an update. We were told they hadn’t even gotten around to it yet. Despite being told they had a tech reserved all day for our rig; we were now being told the job before ours ran long and they wouldn’t be looking at ours until Monday now. Yet there was no call to us giving us this information. I told her I was disappointed that we didn’t receive a call about it, and I wanted to pick up my house to save on hotel fees while our RV just sat in a parking lot over weekend, and she proceeded to yell and scream at me over the phone because of that. Not cool. Won’t ever be going back, and I hope others won’t either. No one deserves to be screamed at.

Sign advertises as quality service for repair and parts. We took a part in we needed to order to repair our step. We were asked to look up manufacture of our step and call Sandy back. We did and left a message. The call was never returned. When we called her back, she didn’t really want to bother with it. She gave us the phone number to call of the manufacturer of our motorhome to order it ourselves. Ask us if we will take our RV in for repairs. It’s not likely. We didn’t call the manufacturer. I found the part on the internet in about 5 minutes and ordered it ourselves.

Don’t bother, they didn’t even want to do an estimate for me because they figured I would just keep the insurance money and just be wasting their time. Advanced RV had no problem fixing my issue.