Harbor Freight Tools

This is for the LONGVIEW one not Vancouver. I gave them one star because it wouldn’t let me give less. They have the worst customer service I have ever seen. A total lack of concern/​caring about the customer. When I was checking out there were 8 other people in line for the one cashier. She needed a manager to do a credit. He came out and did it then left. Never trying to help anyone. After I checked out and was leaving there were then 10 people in line and I could see 3 employees just stocking shelves. Never once even trying to help a customer. I won’t go back.

The smell of mothballs is incredibly strong here! No exaggeration — I can still taste it. The last 2 times I have tried to shop here, I had to leave immediately. How can the employees breathe that in all day? It can’t be healthy. Hey, OSHA? There might be good deals in there, but I’m done.

Very poor customer service… My daughter went in on June 14, 2014 to buy her Dad a hand truck for Fathers Day and was treated rudely… There was several men up front, and the checker told her to go get the hand truck… It was on a display platform crowded in with many other hand trucks… Not one young man offered to help her as she struggled… She was in the parking lot several minutes trying to get it in her car, it was heavy and awkward. If you want friendly customer service, don’t go here…

Too lazy to make a return or exchange, simply said there is nothing they can do regardless of what their return policy is. When I went to check out, refused to talk to me or give me a coupon. The cashier was talking over me to other cashiers about how grumpy another employee was. Needless to say I WILL NOT be going back.

This store is amazing. If you are looking for the very best tools and don’t care what you pay for them then maybe Harbor Freight isn’t for you. If you are an average joe and would like a huge selection of pretty good tools then Harbor Freight is great. I don’t use my tools all day everyday but I do use them quite a bit. I have had no problems with any of my HF tools and I have bought probably half the store. Harbor freight has really raised the bar on cheap tools. They are WAY better than those found at dollar type stores and WAY cheaper than any of the big box stores. To complain about Harbor Freight is like buying a Kia and then complaining that it’s not like a Mercedes.

Tools. Tools are good, especially if you are a male because when you are a male the more tools you can amass the better. Why? You cannot quantify an answer for that, and if you are asking that then you obviously are not a man or need your man card revoked. Tools are good. The more the better.
I think that in the case of Harbor Freight you need to know what you are walking into. If a thing in there is actually made in the United States I would be surprised. Professional mechanics, NASCAR Crew Chiefs, serious automotive restorers and Bob Vila do not shop here. Quality is not so much the spirit of the place than quantity at rock bottom prices.
What is good about Harbor Freight is they have some things that are a real good value. Jacks for one thing, hydraulic trolley type or bottle jacks are cheap here and in my case they have lasted for a long time. If you have a gear-​head to buy for then in December this is your Disneyland for Christmas stocking stuffers. If you’re not abusive to your tools then they line of hand tools will do just fine for you. If you think that screwdrivers are pry bars and that rachets make good hammers then maybe you need Sears or a SnapOn Truck.

Harbor Freight is excellent for the following situations
When you need junk.
When you’re afraid you tools might be stolen.
When you have low standards.
When you are desperate.
When you don’t know better.
After a Lobotomy.