D & E Auto Care

The guys at D&E really know what their doing. I took my car in thinking I needed new front struts and possibly new front right break rotor. The car was shuddering when I put on the breaks and making clanking sounds when going over even small bumps. I was expecting the bill to be around $ 750. After looking at the car they called me and said that the rotor could be «turned» didn’t need to be replaced and that the struts were fine but that a bracket needed to be replaced on the struts. Needless to say the bill was much much less than quoted and I am very happy. I will always in the future bring my car to these guys! They are awesome! Thank you very much for the help guys.

Regretfully.

The two reviews below do not accurately reflect any experience I’ve ever had at this mechanic. My husband and I have been taking our cars here since we moved here to Vancouver in 2011. We were recommended to D and E by a long time Vancouver resident and friend who has had a lot of work done on her car. We’ve taken our cars to D and E 4 times and never had a bad experience.
We have found the mechanics to be honest about what exactly needs to be done to our cars and we never have felt pressured or scared into having any work done that we did not feel needed to be done. The mechanics are upfront and honest with their estimates and what they feel is the best for the car.
The prices are fair and most importantly they have great customer service. I also want to say that I appreciate a mechanic that will take a look at my car last minute when it was having problems and take the time to run a thorough diagnostic to figure out what was wrong with the car free of charge. Now that’s going above and beyond. Thanks D and E. !

I had been using D&E for a while for oil changes as I received some coupons. This included our Ford truck, Ford Mustang, and new Hyundai hybrid. They were always up front and professional, and they would occasionally recommend something else that could use work — but nothing like «Minute Lube» who try to upsell services everytime you walk in. It was always reasonable, and they would show me (seal leaking, for example).
Coupons ran out, so I didn’t go back for a while. Our truck was in an accident, so I took it to a local competitor (you will have to find their negative review elsewhere). Seriously — took it back four times for incredibly stupid work. Unreal.
I was driving a couple nights ago, and the truck died, couldn’t get it to restart. I had towing service, so I was going to have it towed to «the competitor», and my wife mentioned «You liked D&E, why don’t you take it there». So I changed the tow destination and dropped it off.
Early next morning they called and let me know it was the fuel pump, and gave a reasonable estimate. I told them to go ahead.
They called me a couple hours later and told me that they found the wiring connector was loose to the pump. The previous mechanic (sic) had not plugged it in all the way until it latched! They plugged it in, brought the truck back down, and that was it. Charged me fairly for shop time (which I am getting reimbursed from the competitor).
Here was an opportunity to make some money. They could have just replaced the pump and not said anything. They are honest guys, and I am never going anywhere else, even with my new car that is under warranty.
I see the reviews that state «do not go to D&E» — I am sorry if you had such a bad experience, but I have to disagree. I am encouraging my friends and family to start going there. 5 stars. Period.

My family has been doing business with D&E for over 10 years now. Our 3 cars, and my in-​laws 2 cars have been maintained/​repaired by D&E exclusively. They have never charged for providing an assessment, or estimate of repairs on any of our cars. The staff has always been courteous, responsive, and most of all HONEST regarding needed repairs. With the exception of a warranty repair performed at a dealer, we will not take our cars anywhere else for service. Please give them a try next time you need service. Based on our experience, you will not regret it.

DO NO GO TO D&E, I was having problems with my car and thought it was my water pump. I would normally do this repair myself but to busy, so I ask around to some friends (who mostly do their own work also) and they said they think it is the water pump. Talked to my Brother-​in-​law who lives on other side of the state and OWNS his own shop and he said… IT IS YOUR WATER PUMP. I talked with my nephew who is a mechanic up north a couple hundred miles and he said it is your water pump. I call D&E to get quote, sounds reasonable… take car in. They come back and say over the phone to me pump checked out fine, but needs a whole list of other things done. Some I know should be done but not urgent or safety issue (i will do myself) others were not even related to the problem I was describing to them, so why they were poking around there I don’t know. So, I come back wearing a hat with my brother-in-law’s shop on it and I wear while working on my car so it looks well used. Guy in the office now does not want to talk to me and goes into the shop and the person in the office gives me my keys but says there is a charge for the work they did. Well they didn’t do any work fixing my car but looking for things to fix. I pay them just so the experience will never be forgotten by me and leave. I spend the next weekend fixing my water pump, which takes longer for me since I don’t have a shop with lifts and is dry and air tools etc. I tried to put NO stars but Unilocal would not let me, so here is one star.

Do not go to D&E Auto Care, especially if you’re a woman! These guys are typical rip-​off mechanics.
I took my car in for a minor stalling problem and they told me I need a new car. (What???) They gave me a very long list of everything that is «wrong» with my car, including broken motor mounts and worn belts (I took the car to another shop later in the week — motor mounts and belts checked out as just fine, as did the rest of the repair items.) The estimate D&E gave me was close to $ 7000!
Also, there was a woman in there picking up her car and she was confused because they told her she needed new belts, too — but her belts had just been replaced. The next day, I discovered that D&E gave a co-​worker of mine (also a woman) the exact same list of repairs that needed to be done on my car! Wow. What a coincidence.
I finally discovered (on my own, after some research) what was causing my car to stall — a faulty Idle Air Control (IAC) Valve. I spent $ 15 on a new valve and $ 4.50 on a can of throttle body cleaner. I fixed it myself and my car runs like a dream.
If I fell for the scare tactics used by D&E, I would be flat broke with a car that still doesn’t run properly.