Audio Source

Had a sub, amp and new stereo installed. Not only did whoever did the stereo installation on my car break of a piece of my dash, but my system only worked for about 3 months and I paid around $ 400. It looked great in the back with a clean installation, they attached everything nicely and even put a capacitor in. BUT, about a week after, my battery started dying randomly. since my stereo was installed I’ve had plenty of electrical problems, boring drives with no music and REGRET. The only compliment I can say is the customer service was quick and great, but I’d honestly rather have a working sub amp and stereo and my $ 400 back than a pleasant experience!

As a 20 year old, I’ve already spent $ 3000 at Audio Source, which I consider a great amount for my age. Recently I had Audio Source move my sub and amp to my new car and they installed a new touch screen head unit as well. I wasn’t satisfied with the service whatsoever, for many unimportant reasons, but now I’m trying to sell my vehicle and want the stock unit back in the car. They quoted me almost 100 dollars to swap the stock system back into my car even after telling them off my dissatisfaction and after pointing out my loyalty to the company. Not to mention I bought another vehicle and was planning on bringing my business back if they were to do it for free which I admit is asking a bit much of them but Kevin, the salesman, didn’t even try making me a deal. He just said «we don’t work for free» and turned his back to me and walked back in the store. I called several other car audio companies and they all quoted me UNDER 50 DOLLARS. Poor salesmanship. Poor customer service. I’m sorry to say I’ll never be back.

I’ve gone here a few times for this or that and during those times I felt I was treated fairly. However, I recently purchased a car that had an aux plug, but wasn’t working. They quoted me $ 75 an hour to look at it, even if it took 10 minutes. I later found out that the plug may not even work with my phone so I would need to purchase parts. Audio source was going to charge me $ 75 for the initial look (to tell me what was wrong), PLUS parts PLUS $ 75 an hour to actually fix it. Needless to say I went somewhere else where they did not charge me a fee to determine what was wrong and saved me over $ 75. I probably won’t be back here.

So I needed a new car radio and stopped by Audio Source. I don’t really know that much about car audio systems. I’ve bought exactly two new cars in my life and upgraded to a non-​stock stereo once in my first car circa 1993 and that’s it. The CD player stock stereo on my current car died after about 8 years. When I walk in, I was helped by Aaron. I told him what I wanted and he was extremely helpful in going over the different brands and features avaliable. He didn’t try to upsale or anything like that. I thought that one of my speakers might be going out. He listened to them and said that they were OK but not the greatest but I might want new ones if I get a new stereo. He talked me thru what all would be involved in the install. I didn’t even know they have special kits now so your new stereo will be flush/​match up with your dashboard. Needless to say, as a newbie going into this shop who wasn’t up on all the different options out there, I walked away with a really nice stereo that totally fits my needs. The install only took 30min and everything looks and sounds great! Very happy and satisfied with the whole experience. Absolutely recommend!

The guys in this shop aren’t just there to upsell and be done with you. I got my windows tinted and they went through the various options, problems with the legal standards, and showed me examples of what my tint would come out looking like. I didn’t even know there was 25% option available. Needless to say the car looks amazing and I will definitely return when I need to update my stereo package.