AT&T

Mill Plain location: Note all of the one star reviews on Unilocal & Google. A culture of NGF appears to exist at this local. Poor selection of accessories. I bought the phone I was after but apparently a bit more w/​no verbal disclosure (or simply asking me if I was interested), just buried the optional services in the mix. Easy enough to call and remove and credit the account, but it’s the snake like approach you know? The same associate out right denied the existence of Wi-​Fi assist on the IPhone when a customer asked for help shutting it off.

Beware! Read the reviews!!! Terrible customer service!
A friend of mine had bought a new phone at Best Buy and wanted to upgrade his line. He stopped in at this store as it’s owner by AT&T. The customer service was so bad that I was even getting upset.
The lady manager said he should take his new phone back to Best Buy and then come back and buy from them or they wouldn’t help him. What? Your a AT&T Company store.
She kept saying Best Buy didn’t train their sales staff. You should only buy from them.
She is so wrong as I have found that Best Buy is at least friendly. Unlike this AT&T Company Store.
If I was Best Buy I would think twice before selling AT&T products when AT&T is going to talk down about them and stab them in the back. You would think with all the Sells Best Buy does for AT&T they would appreciate them selling their products.
I will never go to this store again! I would rather drive 15 miles to Portland then deal with this AT&T Company store. The lady manager is rude and very unprofessional.

Such terrible reviews, I feel bad for the other people. My experience was good. I had a question about upgrading my phone via the app (the fine print was confusing). Rather than calling and sitting on hold I figured I’d just go to the store to ask someone in person.
Even though it was the first pre-​order day for iphones, the store was practically empty and someone helped me immediately. They did suggest some alternative products before I left, but they weren’t pushy to get me to switch.

HORRIBLE customer service. The girl I spoke with was condescending and rude. I went in explaining my awful experience when I originally signed up for this next plan (which was also at the same location over a year and a half ago). I am used to trading my phone in for the $ 200 value and getting a new phone with and eligble upgrade and hats what I love doing it is why I always stayed with AT&T! I got the next plan most recently and wasn’t in clear communication how it works but I signed the contract so it’s my fault. This time I went in, I explained I just want to do what I have always done, trade my phone in for the $ 200 value and get the upgrade and sign another 2 year contract. She said it would be $ 15 more a month because of my plan, I said that’s fine. She said «you would actually rather pay_​_​_​_​_​than do this?» And looked at me like I was crazy. She had a piece of paper with a ton of numbers all over it, I told her over and over again that I DONT understand what all her numbers mean and it doesn’t make sense. She was so unfriendly and so unhelpful. I left and am going to another AT&T because her customer service was awful. I don’t know how a manager didn’t step in or train her how to keep customers. She wasn’t wearing a name tag so I’m not sure what her name is. Dirty blonde hair, and rude.

This store always has helpful representatives and are very happy. I am always echoed to go in and learn about their new products! !!

Headaches. Headaches. Headaches. The saleswoman tried sending us home with a SIM card that was ALREADY activated. So after having a whole day with no service, we finally went back and she gaves us the right SIM card. But in order to make sure the phone works, she pushed a random phone number on my old phone. Resulting in her calling someone I don’t even talk to and never wanted to begin with. Oh and that person she called, ended up calling me back and trying to start trouble. Yeah thanks saleswoman at AT&T.

An AT&T representative did reach out and try to help us figure out different ways to get the phone working. So I am updating the stars for effort.

Unfortunately my experience at this store was bad. I’ve been with AT&T for years and my wife used to work for AT&T in California, so I know how an experience should go in a store. I buy my accessories in the store a) I have a fan discount and b) for the warranty they provide for a year. I had an Otter Box that I purchased at the same time as my iPhone 5, my belt clip broke unfortunately and I was a little out of my warranty. I went into this store as it’s closest to my house and Max helped me. I explained the situation, he ran my account found the case purchase, told me it wouldn’t be an issue and went into the cabinets to get a clip. After a little bit he said he would just replace the whole case and clip, so he tried the transaction and said he needed to get an override from the manager. He went to the back for a bit and came back out explaining that he wouldn’t be able to help me because the manager ‘didn’t know me’. I asked if I could just have one of the many spare clips in the cabinet and he explained they wouldn’t fit my phone even know they looked exactly like the one I had and were with the other otter boxes for iPhone 5. He then went onto tell me he would sell me a case at a steep 50% discount, I had 2 problems with this, 1) I have a fan discount anyhow so I get the discount without him ‘helping me out’ and 2) the case was on sale 50% off anyhow (sticker on the outside of the box saying so). I told him no thank you and walked. I went home and my wife and I spoke about what happened, I was still rearing a bit about it. She decided to give the store a call since she knows better about what they can and can’t do in the store, she called and Max answered, she asked for a manager and he claimed to be one (even know he had to go seek approval while I was in the store) he explained to her that he couldn’t help but would be glad to sell one for 50% off! Sounds to me like his accessory numbers were low and he needed a sale. No thank you, had no problem calling a store in Portland and getting my case and clip replaced without a single hassle, won’t ever return to this store.

I have only had one experience with this store, and it will be my last!
Had an accessory (otterbox defender clip) break less than 2 weeks after the one year warranty expired. My husband went in to the store to ask them if they could make an exception, or if they happened to have an extra clip in the back.
The salesperson (Max? I believe) gave him a hard time and told him that a manager wouldn’t override anything because they ‘didn’t know him.’
About an hour after my husband got home, I called the store and asked for a manager — the same salesman mentioned above (who is not a manager) got on the phone. Conversation went nowhere but he had the audacity to try to sell me a case at 50% off like he was doing us a favor, when in reality they were already on clearance for 50% off! Shady much?!
I don’t feel like we were asking for anything unreasonable — all the extra bs and him pretending to be a manager was uncalled for.
Anyway, I called the store where the case was originally purchased (40 or so minutes away) and they swapped the case out with NO problem.
Consistency is what makes a business successful…

I went in looking for a wireless internet solution and a new phone. I received excellent service from Terry. He really broke down the differences between the devices and services in a way that I could understand. He wasn’t pushy or salesy. He made sure that I understood each and every fee and charge that would be associated with any purchase I made. He was very knowledgable about the software and the hardware. I noticed that the manager on site was also willing to jump in and help Terry out in a supportive way whenever Terry asked. Not only did Terry help me find what I was looking for, he helped me clean up my old phone (literally), unpacked and assembled everything (phone case, screen guards, etc). He filled out my rebate form for my phone so all I have to do is mail it. I even brought my bluetooth device in from my car (bought it somewhere else) and he showed me how it works with multiple devices! He was very patient, polite and personable. I think he spent an hour with me and I never felt rushed. I highly recommend this store. They really *get* customer service.