Valley Garage Door Company

Al was prompt on my initital visit to change out my garage door system before I paid him. Thereafter, he did not call back ASAP as his voicemail says. Once I got a hold of him, he seemed annoyed that he had to come back out for after services.

Based on the excellent Unilocal reviews I hired him to replace my broken garage door torsion spring several month ago in my gated community home. (FYI, It is common springs fail after several years of service) He showed up on time and finished the job promptly. Initially I was happy with the service.
Two weeks ago garage door died, the torsion springs slipped off and angular bracket connector he installed for extra $ 50 lost it’s nuts.
It turned out brand new torsion springs load capacity was way below what it needs to be. High end home I live in uses a heavier padded garage door and cheap low load capacity springs have failed in 4 months.
I am not sure wether he wasn’t aware of the fact my garage door was heavier or he just wanted to make a quick fix and get paid with the part he has in his truck. My trusty old garage door man had to make a two trip to pick up the proper parts and do the job all over again.
I would be careful hiring a repairman from several good Unilocal reviews from now on.
Not happy because I had to pay twice for the same job. It is now exactly a rocket science.

Garage door broke last night, called Al at Valley Garage Door Company, he picked up and said he’d be right out next morning. It’s now 10am, we have new motor unit and all is working. We’re extremely happy with his professional service, manner and promptness. Highly recommend.

Not sure what Sara B. is complaining about because Al Rocha has been nothing but awesome in taking care of our garage door needs. Been using Al for about ten years now when his old company was called Diamond Garage Door. The motor malfunctioned on our unit. Called Al on a Sunday and he picked up the phone… great! Came at 7:30am the next day and it was replaced by 10am. How cool is that? Prompt, professional, efficient, fair pricing… what more could you ask for? He even gave me a spare remote for our third car. I recommend Al Rocha 100%!

Great guy. Comes promptly. Fixes it right the first time. I trust him to use him over and over for my personal and income properties for a total of 3 different projects. If he can tell me how to fix it over the phone, he does that too.

When my electric driveway gate stopped working, Al said it was the batteries and replaced them. One week later it stopped working and Al said now it was the motor and he’d get me a new one for $ 1200. I said no thanks, just replace it with a manual latch. I’ve been waiting for 4months now for him to do it. Yesterday, when I told him I’d like to be able to give him a good review for his service, he said, «Oh, I don’t care about that, I’m not sure how much longer I’ll have this business anyway». So there it is… hire Al Rocha if you want someone who doesn’t care if he provides good service and may not be in the business long enough to fix any problems that come up.