US Post Office

Good and quick quality service, send parcels without any problems. Few people were, I liked it. I will go again. The staff is friendly. Thank you.

This place it’s annoying. Terrible actitud from the people that attend there. In the past I had a conflict with the old man that is there. Today I went and the fist thing that I see is one of the post office employee fighting with a client. Finally I made it after that horrible line and the first thing that I find is that the person that took my package did not help me in a good manner.
I ask if she can provide me a label for my package and she gave me bad aptitude and got worse when I said how much was the difference between priority mail and standard. She look at me as if I was stupid that didn’t know. Finally went a little easier when I said «I don’t know prices and is my first time. If you help it will be much easier»
Any ways, my advise. If you can avoid it. Do it. I stick to this place because it’s the only one otherwise forget it.

Had to give at least one Star by default. Customer service IS HORRIBLE. Nobody spoke Spanish to help the older lady next to me so I had to help her using my Spanish 1 skills. And he was yelling at her. The heavier lady chewing her gum like she owns the place should be fired for her stupidity. Idk how usps can employ such horrible people. I told them their customer service sucks and she just laughs. That just goes to show you.

The new post office located on 6535 Van Nuys blvd, Van Nuys, ca. theirs a Asian employee who didn’t scan my package and it got stolen .The post office manager didn’t help. I call customer service no help as well. they let their employees steal package and get away with it. now I have to pay 100 to ebay for the stolen package.

wow! i have never read so many terrible reviews and customer complaints for a post office before! and every word they say is true! i have used them several times, have over 30 – 40 receipts to prove it, looking at some now, because my customers are saying they never got their packages, and the receipt show i paid to ship them to the exact same address! so this post office is losing mail! as other Unilocal complaints stated as well! its true! they will lose your mail! dont trust them! they are ghetto and rude! i wish i could leave 0 stars, the asian lady is always rude, she needs to lose her job, ive had to file formal complaints on her before, and i am just now hearing from 2 customers on ebay that they never got their package! now i’m losing money, being disabled and stressed out, im losing the cost of shipping th item, the actual cost of the item being shipped, and now got one negative feedback and the other opened an item not received case on me, which i currently have to wait until monday to call main hub poat office in van nuys to see if my lost packages are there! they need to refund my money to ship these items that never got to the customer, the ebay staff tried looking up the shipping tracking pid info, and nothing is showing up, so they cant remove the negative feedback on my account! this is bullshit! all i can say is i will never step foot into that 3^rd world country hellhole again! and i want a manager to contact me! there are only 1 – 2 max workers always, and always a line, and issues such as people who cant speak english, or people new to this country not knowing how to ship simple mail items or documents! its so ghetto, disgusting, unprofessional, poor people and illegal immigrants, which is a refelction on every business in van nuys! especially this particular area! its horrible!~ im moving out of this area soon, and will be using another post office to ship my things to my new residence, becuase i dont want them getting lost! no parking lot as well! fire the rude disgusting mean faced asian lady who can barely speak english herself dammit! now youre affecting my other sources of income! shut it down! ill be sharing ths on twitter and facebook, with my 20k followers! im sure nobody will call me to try to resolve it either, just lost alot of money, down the damn drain! these people are all losers!

Unilocal insists I give at least one star but I would give zero if that were possible.
In a nutshell: AVOID AVOID AVOID !!!
You cannot say you have not been aptly warned. There’s a reason this place has a 1 ½ star average (the people who gave it 2 stars were apparently in an extremely nice mood that day.)
There’s is no parking. The staff are like something out of Central Casting. Remember Ed Debevic’s? That restaurant where the waiters are intentionally horrible to you and it’s hilarious and delightful because you’re in on the joke? Well, it’s exactly like that except not hilarious or delightful because it’s not a joke; it’s actually the way these people are allowed to behave towards customers.
Whoever is in charge of this place should either be fired or should fire the current staff and get all new people who actually want to help customers.
And the post office wonders why no one wants to use them anymore.

Terrible service with extremely rude staff. I won’t ever be visiting this post office again!

Lousy location and small facility! Also, for the past 2 years, my mail is constantly misdelivered to neighbors and I constantly receive my neighbors mail. AND, I am sure that not all neighbors are honest with giving mail back AND I suspect my postal carrier is stealing my mail. I have mailed out mail from my home and the recipient never received it.
I have missed client checks mailed to me and my financial records and cell phone records are misdelivered to my neighbors!

Ok… so in case you dont know, this location moved a few blocks up Van Nuys Blvd next to Bank Of America. Its waaaay smaller. But its still slow as hell and there is still only two people working the place at any given time. Its the same older guy who is really nice and older asian lady whos is usually mean and snappy with the customer. Theres a couple other employees who seem nice.
The thing that really annoys me is the fact that they used to have one of those machines where you can weight packages and buy stamps without waiting in that horrible line… but they got rid of that machine months ago… why? It made life so much better.

I’m giving them 2 stars because I’m a nice person. There’s always a huge line and one person working behind the counter– two if it’s a busy season like Christmas. I’ve literally waited an hour before in their line and it’s just bad customer service. Anything you want such as stamps or an envelope, you have to wait in that God awful line. Parking is limited outside, so just do yourself a favor and never go in.

This place isn’t terrible it just happens to be conveniently close sometimes. Count on there to always be a «situation» at one window consistently. Whether it be language barrier, stupid person, someone who needs step by step instruction, or the Asian lady with the thick accent you have to listen to carefully to get everything she said… besides that just get there early before work lunch time, and before everyone is getting off of work/​school.

This place really isn’t that bad. I guess since people hate it, few people come here so the lines are the best I’ve seen in the valley. You may have three people in front of you which isn’t bad at all. The thing I hate, though, that others hate too, is the fact that there’s no parking. You have to park at a meter or far away on another side street. There are cops everywhere. The first time I came here, I would have given it a one star review, but after the last two, I’m okay with it. The last few times I went was fine because I snagged a parking spot that already had time left in the meter, so I was golden. I just had two walk a block to get to the post office, but I’m not going to complain because we all need exercise. As for the staff, they’re the typical post office staff. Not too friendly, but they get their jobs done. Can’t expect too much from this place. I keep coming back because it’s the closest USPS to where I live.

no parking … unfriendly staff … and slow staff to add onto that …

I hate this post office. It’s so inconvenient. There is no parking, and u can’t just drive up and drop mail off. I prefer the one on Sherman way by far.

Yes, I agree… this post office does kind of suck. The main thing that sucks is there is NO parking as stated by the first reviewer. I’ve never been to a USPO that didn’t have at least a small lot with a few spots. The people have been typical for gov’t workers, but none have been mean. I’m giving it 3 stars though because I used to live in Hancock Park and went to the PO at 3^rd & Western and THAT was the biggest nightmare ever. Like being in a 3^rd world country and literally, I was there two times when fist fights almost broke out because of how long the lines were and only one or two clerks were working. So, this Van Nuys PO is like heaven compared to what I used to have to go though. I’ve never had to wait in line more than a few minutes here.
OK… I wrote this mediocre review a while back and I and now, taking time out of my busy evening to edit my review and say that this p.o. SUCKS DONKEY DONG. They have lost my mail more than once now and I’ve really kind of had it with them. Twice (once a package and another time a letter) items I mailed did not arrive when it was supposed to. Not even close. The package, which was mailed «Priority» took almost two weeks and the letter never arrived… over a month waiting. Oh well. I drive to the p.o. on Magnolia and Kester now. Less b.s. and there’s a parking lot. Van Nuys is pretty lame overall.

I thought it was weird to review a post office also until I read below. I have had a similar experience at Van Nuys post office on Van Nuys Blvd. The staff has never been friendly and is borderline hostile and degrading towards everybody. They make every task they do for you feel like a big favor that you are putting them out of their way for. These tasks include simply buying stamps. I watch them as they deal with each client and it is so strange. They dont smile or help anybody. There is one friendly person there and I get the feeling that the others bully him into complying with their way of conducting business. I thought this culture was generally weird but I ignored it because it did not effect me other than it being unpleasant. My biggest problem is that I have had a PO Box with them for 1.5 years now and important documents have been misplaced or have had very long delays (one time 2 weeks) in their arrival to my PO Box. I intially thought it was a fluke but after the third time this happened to an important document I started to wonder. On one occasion I asked the sender to resend the documents. I received the second set before the first. After I received the initially packet I asked what happened and they said it was sitting in the box above my PO Box. I have had many odd responses for the delays in receiving my mail including but not limited to «you should have had it certified if it were important» and «sorry but the usual guy who does the sorting was not here so we cant speak for whoever filled in for him.» The sad thing is that I have not found anybody there who takes these issues seriously and have found nobody who is interested in trying to fix the problem. They are not to far from running the place in a third world fashion and all that that entails. I plan to move my PO Box to the main hub in Van Nuys as I have heard they are more dependable. I will cross my fingers.

It’s so weird to be reviewing a post office; but since my two years living in the area, I’ve never had a good service here, I figured they deserve the rating. Parking sucks, there’s only 8 street parking that seems to be always full because it’s located next to a court house. The workers are not helpful, not even nice. There is no drop off area for boxes, so even if you print your stamps at home, they still make you wait in line. They are so stingy and always trying to get you to spend more… I mean com’n it’s a post office, not a street market, not a place to bargain. They wont even give you a piece of tape, they want you to buy the tape from them. For me, it’s always better to drive a little bit further for easier access and better service.