Jaek’s Automotive

I’ve been going here for a while. My mom goes here, too. We won’t take our cars anywhere else. They are efficient, knowledgeable, and friendly. Jerry and his employees know what they’re doing! Rebecca is always able to squeeze me in for emergencies. I trust this place!

I paid for Toyota Prius synthetic oil change $ 90.00 at this place. (after $ 10.00 discount)
I checked that same oil change would cost me $ 50.00 at Kartek on Oxnard and Laurel.
This guy will charge you twice as much. Do you homework before.
Very disappointed.

This place doesnt even deserve 1 star. I wish I could give them a ZERO star. They seemed really nice when I first stopped bye, but once my car was in the shop and I was helpless in their hands the BS started… They told me I need eveything from the front bumper back. Please keep in mind my car is a 2006 bmw with 32k miles. I just wanted a service. Rotate the tires, change the oil, check all the stuff before I take it on a trip to vegas. They told me I need a trans service, Radiator flush, Rear end oil replaced, air conditioning service even though my a/​c works great and I have never had a problem with it. The list goes on… Thats when I decided to decline the work and leave. They started to get mad and told me its urgent and this and that. Bad service! They overcharged me on the oil change and ripped me off 65 dollars to rotate my tires which I found out later that day that they didnt even balance the front tires and had to go to just tires to pay for high speed balancing. As far as the other things, I dont need a transmission servive untill 50k as per bmw, The radiator was actually only a year old so that was another lie, and the rear end does not ever need servicing unless there is a problem which never occurs before 150k miles.
RIP OFF PLACE

So I found these guys on the internet and had some good reviews. I called first and asked about getting a car inspected that I was about to purchase. Came in and Jerry helped me out. He looked over the car upside down and inside out. He even matched up the vin #s on all the panels to make sure it was never in an accident. He answered my concerns and gave me advice. Even advised me on how to negotiate with the dealer. The car was in good shape besides some scheduled maintenance in the near future.
Bottom line… Rebekah, Jerry and Jason were honest and thorough. They didn’t take any short cuts. I would recommend them to anyone!
Their motto is right on «Our mission is not simply to satisfy our customers… It is to astound them» I’m astounded.
I almost forgot, they didn’t charge me for the inspection! They did the work and when I tried to pay, they said «Next time» I was blown away!

ok a friend told be about this place. She had highly recommended this place because she felt they did just a little bit extra for her. I was looking for a new one since i was pissed at the keys of van nuys wanting to charge me $ 50 for an oil change because i had a v6. No one has ever said that to me in 7 yrs including the last visit there! So i tried Jaeks. It cost me even more. $ 60 for synthetic oil because they say it lasts longer. They do not do normal oil. Then they looked at my car and said you need all your fluids flushed! Showed me and let me smell it. Ok. but thank god i did not let them do it all!
They charged me $ 300 for 24 quarts to flush the transmission fluid! I came home to a flyer in the mail that day (so weird!) from the toyota dealer with a sale on fluid flushes! Transmission $ 150 including the fluid! i called and they said that they have a machine that goes inside and saves on fluids. 12 max if really dirty and that 24 sounded excessive and is not the common thing to do. I called Jaek’s who said it was a power flush. PLEASSSSE. it is double the frickin price! thank god i did not have them change the other fluids. it was $ 30-​$ 50 more for each compared to the dealer! True the dealer had a special but for a tiny shop you should not be charging dealership prices or more!