Vallejo Airporter

This year, our office decided to pitch in and book a limo wine tour for our boss for his birthday. Looking on Groupon, we found an amazing deal of $ 375 for 6 hours in either Napa or Sonoma, but it said to call for availability. When I called the office, they informed me that they would honor me the Groupon pricing of $ 375, but after fees and driver tip, it will be $ 545. That should have been my first warning sign. Don’t get me wrong, it’s not the dollar amount that made me upset, it was the fact that they automatically added a 25% tip to the driver before the actual event!
The day before the pick-​up, I received a call saying that my card was declined and I needed to call the office with a new credit card number. I checked my online banking and the transaction was posted as pending since it was late on a Friday night. Sent the screenshot to the office and they said it will «fall off», and that I should give another credit card. Okay, fine, I’ll just call my bank on Monday. The event is tomorrow and I do not want this highly anticipated trip to be cancelled.
On the day of the pick-​up, the driver arrived on time and I gave him our itinerary and he gave me documents to sign stating that if we go over the 6 hour limit, I will be charged $ 110/​hr. He opened all the doors and we filed in… But he did not even close my coworker’s door! HELLO, IF I WANTED TO TAKE A MINI VAN I WOULD HAVE WENT TO AVIS OR ENTERPRISE. I’ve taken limo tours to Napa/​Sonoma before, and I truly regret not catching the previous company names. The service was sub-​par and he did not talk to us once during the whole trip. As with other tours, when we were about to walk to the parking lot of each winery, I phoned the driver to let him know that we were on the way. For OTHER companies, they would spot us, get out, open the trunk, and help us load the boxes. This one? Nope.
We enjoyed the trip since it’s a fun activity and we did not want this part of the experience to bring us down. Due to that, we stayed at the last winery for an extra hour, meaning we went over by 2 hours because of the drive home to SF. When dropping us off, I stayed back to sign the overage charge and his first comment was «oh, no cash?» Excuse you??? He plugged in the Square device on to his iPhone and swiped my credit card, charging me $ 240. This whole time he kept mentioning «oh, oh, you can add tip on here too.» while guiding my finger towards the 25% tip option. No homie, I’m intoxicated, not stupid. But I am nice, so I’ll give you 20%. While I was walking away, he told me to go on Unilocal and review him. So here. I am unhappy with your company.
Monday rolls around and I check my bank account. Low and behold, there’s pending transactions on both credit cards. I call my bank and they said that on the first card, the company charged me twice, with the second one declining due to bank security measures. There was also another charge on my second card. I contacted the office and told them about what happened and the lady said she will get back to me once she is near a computer, she has not called me back since. The bank told me that if it does not get resolved with them, they can file a claim.
Buyers beware: You will get charged a 25% tip for service before you even receive any service– thus making them not needing to EARN your tip through excellent customer service. You will also be left with a hell of a hassle while trying to get things resolved.

The shuttle service picked me up on time. The vehicle was a Toyota Prius which was clean and uncluttered unlike the other shuttles I have used in the past. The driver was very courteous and polite. I arrived at the San Francisco International on time and without any problems.
If you are looking for a relatively inexpensive airport shuttle with professional service I highly recommend booking your next shuttle service with the Vallejo Airporter.

Scheduled for pick up and drop off from Vallejo to Oakland Airport in a van because we have two kids in car seats, a double stroller and luggage that needs lots of room. He calls to say he was running late, about twenty minutes, late pickup was not cool especially since I was flying solo with two little ones. I thought it odd I was picked up with a female passenger in the front seat. He was nice and very polite and the ride was fine after that.
On our pick up on the way back, our flight landed after midnight. I called to confirm pickup. We had two adults and two kids with luggage, two car seats and the double stroller and he rolls up in a town car with a passenger in the front. We had ordered a van. HOW THE HELL ARE WE SUPPOSE TO FIT TWO ADULTS AND TWO KIDS IN CAR SEATS IN THE BACK SEAT PLUS ALL OF OUR LUGGAGE IN THE TRUNK!!! I was quite upset being that it was passed midnight with two babies and now we had to find other means of transportation home. He then told me I could squeeze in the front with his female passenger while my husband and the girls rode in the back. I was so pissed. After six hours of traveling I wasn’t in the mood to be someone’s lap dog just ‘cuz he decided it was ‘bring your wife to work day’. When we told him we won’t be riding with him he had the audacity to tell us we wasted his time. Is this guy for real? We told him he wasted our time for thinking they could send a towncar when we ordered a van for the specific reason to fit all our stuff. We told him no thank you and called Über to come get us. Six minutes later we found an Über car that could fit us and it was CHEAPER. NOT HAPPY AT ALL with Vallejo Airporter service and will not use them nor recommend them to anyone.

I bought a Groupon for a 6-​hr limo tour in Napa Valley with Vallejo Airporter and I definitely don’t regret it! All 4 of us on the tour loved Soniya and thought she was a lot of fun to be around and was a lot of help when we couldn’t decide what winery to go to to end the day with. Sonny was great to communicate with and was very easy to book through. I would definitely recommend this company to friends and family.

Great service! Tom was phenomenal! We really enjoyed our drive from Vellejo to Berkeley with Vallejo Airporter.

Booked a trip to three Napa wineries for eight of us. They confirmed with me beforehand, driver arrived early and was very courteous & professional. Her name is Elisa — would recommend her and would request her specifically in the future. Limo was well stocked and clean. We had a great time and would definitely use them again for future trips.

Awful experience. The service at this company is poor at best.
I initially called the limo company asking if they had openings for a specific date. The guy on the line told me that of course they did and that I should get the groupon and book online. So, I booked the groupon and reserved that night — and what do you know, I receive an email from the customer service rep two days later saying they do not have any limos available for that date. But, they have an SUV that can fit so I reserved that.
I reserved the SUV to Napa one-​month prior to the event with a Groupon deal. I received a voicemail the day before the event confirming our reservation. When I called back, the man on the line said «yes, we have your booking» and we will call you back. I received another voicemail 7 hours later confirming the pickup and asking that I call back. I called back early the next morning, only to find that they cancelled my limo claiming «they did not have my groupon order» even though I HAD to put this in when reserving online. So, I was left with a group of 7 others arriving at my house expecting a limo in 1.5 hours and I had credit card reservations at wineries that I was charged for. To top it off, the customer service representative was appalling. Not sympathetic in the slightest and continued to lie to me about multiple calls that I never received. All she could say was that she gave up the limo late the night before, with no email, voicemail, or text informing me of the cancellation. I was completely amazed by service that could happen at a company this highly reviewed.
My advice, DO NOT buy a groupon for this company. Maybe if you pay them directly they will be more attentive, but Groupons are thrown to the side hoping they find a better reservation. Steer CLEAR unless you want to risk being down $ 375.

It felt like every limo service I looked up on Unilocal had terrible reviews, like the driver not showing, the limo being gross or late, etc. so I was pretty nervous booking Vallejo Airporter but they turned out to be as great as their reviews.
I booked a wine trip to Napa for a birthday and they were amazing! The driver was 15 minutes late (no biggie) but he called all of the wineries for me to let them know we would be running a few minutes behind.
— Our driver definitely knew his way around wine country and helped us avoid traffic on our route.
— The limo is also stocked with complimentary champagne and water.
All around great service, I will be booking my next wine tasting with them.

Wonderful service! Our driver was very nice and attentive. Really laid back and such a fun time for our entire group. I will definitely be using Vallejo Airporter again!

Great service! Driver was super polite and the car was clean and had plenty of room.
Audio hookup to play your own tunes, champagne provided.
I would definitely recommend this service if planning a trip to Sonoma.

Great limo company when you want to tour the vineyards of Napa County! Our driver arrived promptly and we felt very at ease so we could enjoy the day! We toured 2 wineries and made one lunch stop and the day went seamlessly. I would definitely recommend for groups or couples going to Napa.

Amazing experience!!! Had a group of 9 and they accommodated us nicely! Ask for Sonia for the best winery tour in the Napa Valley! She was on time and very sweet!

Mandy is so sweet and accommodating! The car is perfect, she’s on time, as knows she stuff. Everything was perfect today. Thanks guys!

Service was awesome! We got this on a groupon and I was totally impressed with our limo and our driver Sonia. She was professional and friendly and was available to take us all around Napa. I would most definitely recommend it.

This service rocks! I would go nowhere else if I am ever in need of a ride in the San Fransisco-​Fairfield area. Hands down solid company.
The owner picked up my family and I in his personal and very nice Ford Expedition at nearly one in the morning. Why did he do this? Because he told me next time we needed a ride he would be there for us and we had a ton, I mean a ton of baggage!
We had to go from SFO to Travis AFB because we were going space A. No shuttles are available at the time and with the 2 kids, wife and luggage, a regular taxi will not work. Prices were cheaper than anyone else and Tom is a stand up gentleman. We used Vallejo Airporter from twice, once from Travis to SFO and vice verca. Very happy to use this service and would reccomend to anyone.

Great 2 bottles of champagne in the limo van to start. Didn’t hurt to bring 2 bottles. I mean the drive is an hour. So 4 bottles for 7 is totally reasonable.
The limo van is really cool. It’s a little scary from the outside. But kind of awesome on the inside.
Our driver was nice. Threw the address into the geo. Totally good! Recommended it

Mandy was an exceptional driver. She arrived on-​time and was extremely nice and helpful. She drove us to our destinations in a timely manner and always came to pick us up with just a quick phone call/​text away. We also got to play our own music and had a blast in the limo. I would definitely use this service again.
We were provided with 2 bottles of champagne, glasses, cups, and iced water bottles. This was nice for us since going from winery to winery we needed that water. And it helped that is was ice cold in this hot weather!

Horrible experience. They wrote down a wrong date. On the actual date of the event they told me 10 times that my car was 1′ away. After 10 calls and ruining our day the person on the phone accused us of having provided a wrong date.
I would really advise against this service. Making a mistake is ok, being rude is unacceptable.

For my birthday myself and a group of my best friends had arranged a limo from another company to pick us up in Santa Rosa and take us wine tasting in the Sonoma area. Our original limo company completely stood us up and never showed up. Safe to say that company has a whole different Unilocal review coming! We frantically searched a round for a Plan B and discovered Vallejo Airporter on a Groupon site. It was so easy to get in touch with the company and their communication was excellent. Thankfully for us they had no prior bookings on that day and they rushed to pick us up.
The limo was extremely clean and came with 2 bottles of champagne. Our limo was a standard 10 seater and we were not given the Hummer limo which others have reviewed on. The stereo was awesome and was set up with an iPod jack which we loved since we were able to play our own music (sorry Tom for playing Spice Girls on repeat!!!). It was also fully stocked with enough cups for all of us and Tom even had a wine opener on hand for us to use.
We were totally in love with our driver, Tom. He was extremely professional and very patient with our group of 10 drunk girls. He kept track of all of us and made sure we were having fun the whole time. His rates were extremely fair and we paid all cash to make things easy.
Our only regret from the day was that we didn’t call Vallejo Airporter in the first place. I would definitely use the company again.

Frankly, I am very surprised to read these other poor reviews. The review below me with 5 stars is more in line with the fantastic experience that my friends and I had, also with Tom.
We had booked a limo through a gross excuse for a limo company and they never showed up, with some luck and flexibility we were able to book Tom for that day, ASAP! He drove from Vallejo to Sonoma promptly and was absolutely fantastic. He gave us an incredible rate and really made our day.
The limo was spacious and clean with champagne glasses, red cups and 2 bottles of champagne. We were really excited and Tom was friendly, personable and just a delight to work with.
He put in the extra effort by doing things like taking our photos and offering to charge our phones. His rate was very reasonable and I will happy use him again, I apologize for those of you who had poor experiences. My friends and I needed a change of luck that day and Tom certainly brought it for us.