Monro Muffler Brake & Service

No Stars! Seems like there may be new ownership? Thought they were good for years but they just ripped me off on a strut job and never did the alignment they charged me for. They are either incompetent or dishonest and I have no tolerance for either.

If I could give this company no stars I would. DO NOT GO HERE. My boyfriend brought his car there on thursday at 1:00, today is now monday and apparently his car wont be done untill «later this afternoon». (to which at this rate I doubt because they have said that everyday).The only thing that needed to be changed was a piece of the housing so that the oil would stay in his car and not spill out. These people never call back when they say they will, you have to babysit them like 2 year olds and keep calling them. They are the most unprofessional people I have ever dealt with. He dropped his car off on thursday and as of saturday morning we had to call them to find out what the status was. We were told they were waiting for the dealership (30 minutes away) to deliver the part to them, they said it will be done around 4pm. 4pm rolls around and no phone call or anything, so we decided to drive over and stop in. At 4pm on saturday we were told that the dealership never delivered the parts and were not able to get in touch with anyone because they close at 3pm. SO IT IS NOW 4PM YOU KNEW YOU WERE NOT GETTING IT FIXED TODAY, WHERE WAS THE PHONE CALL TO LET US KNOW!!! It is now monday morning and like I said, he still has no car. So I warn you all to STAY AWAY FROM THIS PLACE.

This place is terrible. I once got shocks put on there, and honestly… they didn’t feel any better. I went back a few months later, and they told me I needed new shocks AGAIN!!! I told them they just put shocks on, and the guy said, «Oh, okay… never mind.» WTH is that about? Either they never replaced my shocks and robbed me or they tried to rob me by telling me I needed shocks when I didn’t. Still shady. I decided to go back for some snow tires, because they’re very hard to find in my size. I made an appointment, took time off work, and brought my car in. They said they sold my tires to someone else. That was the last straw. I’ll never go back there for anything, and I suggest you don’t either.

Went in for an oil change and inspection. Was told my rear brakes wouldn’t pass and it would be $ 250 for new ones or $ 150 for the cheaper ones. I said that was weird because I had everything on my car fixed awhile back. He said the front brakes looked new but the back ones didn’t. I said I couldn’t spend the money because of Christmas. He became slightly less friendly.
My friend talked to her dad (former mechanic) and his best friend (current mechanic) and they said they would do it for me if I just bought the parts. They gave my car a thorough looking at.
I don’t need rear brakes. I won’t for awhile.
DO NOT GO HERE!!!
Why isn’t there a 0 star option?

In August, 2012 I brought my car in for an oil change. I had used Monro for 4 or 5 years with no problem. On this day, they told my my car, with 125,000 miles needed struts. I figured that could be true, so I agreed. (Buyer beware. Check their website! Struts installed for $ 139.99) They had my car all day and my final charge was $ 2016.00 for an oil change and struts. The next day they called and asked me to bring car in to «check that everything was okay.» I did and they clearly put something on the rear passenger wheel. Never told me what they did, and of course, no paperwork. Two weeks later, I was unable to back the car up without terrible rubbing sound. Returned to Monro. They were going to tell me nothing was wrong until they tried to back it out of the bay. Some kind of «bolt» issue. I pointed out that same day that they had not done the wheel alignment that is a part of the strut work. They aligned the front end, that was the alignment I knew was out. After I felt my car was in good working order I put 4 new Michelin tires on in September. (No, not from Monro.) I had a significant problem with the car handling poorly in any type of bad or slippery weather during the winter. It just didn’t hold the road at all. Finally, in March, I looked to see if I could see a problem. I sure could, my new Michelins with 8,000 miles on them had the belts showing through on the outer part of both rear tires. When I had the tires replaced and alignment done I was told the rear alignment was «off the charts» and couldn’t have been done when strut work was done. Add the cost of 2 brand new tires and alignment job in March 2013.
I have tried contacting Monro executive offices with absolutely no response. Orange County Office of Consumer Affairs does not handle automotive. NYS Dept of transportation will only help if this occurs within 90 days or 3,000 miles. Had I known I would have let them know. Can’t get help for a problem you don’t know exists. I am stuck with the cost of their incompetence.
So buyer beware. Do your homework and check what a fair price is for any service. Insist on paperwork for any incidental «checks». And don’t trust anyone at Monro Muffler Brake Service unless you have money to burn.

The Monro muffler @ Vails Gate is a great place go for automotive service. They offer a credit line and are flexible and considerate when it comes to pricing.
The manager, Jamie, is a stand-​up fella and is one of the major reasons that I’ve dedicated my dollars to this particular service center.
Service is always same-​day and is diplomatic: no ultimatums and no surprises.
Whether or not you are a penny-​pinching student or an established adult looking for timely and cost-​efficient service; you are in good hands.