Vail Marriott Mountain Resort

We stayed here for a week during peak time to celebrate New Years with our kids and enjoyed it.
Location is pretty good, but there is a walk to the lifts/​ski school and not just right outside. Ski valet will bring your stuff if you rent at charter sports (and you should, there is a discount) Ate some simple meals at Avalanche Pub down stair and enjoyed those meals but did not eat at main restaurant. Felt breakfast was overpriced so we usually grabbed breakfast burritos at the Starbucks on site or took a quick walk to nearby Little Diner which was great food! Enjoyed cookies and hot coco from 3 – 5 each day and playing board games in the lobby. Everyone was very nice, rooms were older but comfortable. Did full report of our first time trip on
if you need general vail and first time ski advice.

I’m not sure I could put into words how fantastic this hotel is. I was driving from the Tetons to Kansas to visit family and stopped in Vail for a quick bite to eat around 9PM. Once I got back on the road, an accident had just happened. Tried finding another route, but decided to just find a hotel and catch a few hours of sleep. When I got to the hotel, it was nearly midnight, and the front desk staff were extremely helpful. One of them had just come in and was driving the opposite way and saw the accident as well. They said the only other route would to be going up high in the mountains and that wasn’t recommended, especially not knowing the area and it being pitch black out. I decided to stay there and they gave me a discounted 2 queen suite for $ 99 and a free valet parking pass. Now I just want to go back to Vail to stay at this hotel!

We stayed here due to a business conference. 1^st of all, everyone was very nice. But many seemed new or not really sure what they were doing. Our first room was very blah for the $ 600 price tag. The restaurant said they served breakfast until 11. But when we got there at 10:45, the front desk told us we couldn’t have breakfast as it was too close to 11. Luckily our waiter told us we could order off the menu but get it at the buffet. Someone lost or took our ski bag and they’re still looking for it. They kept our skis and are shipping them to us so we wouldn’t have problems flying them back. But I hope they find our ski bag! The Christmas tree and décor is still up and it’s January 21^st. Not a bad place… Just a bunch of little things that didn’t make our stay great. Due to this, we probably won’t stay here on our next trip.

HORRIBLE. HORRIBLE. stay away from this hotel. Horrible rooms/​horrible customer service. Stay away at all costs.

The Vail Marriott mountain resort is a comfortable, cozy place to stay while visiting Vail. The décor is done in a mountain lodge style. Clear and reasonably up to date amenities. Great location near the village and ski lifts.
Both times I have been here have been for conferences (one time as faculty and one time as an attendee) and the conference space and food are actually quite good, better than average for the food one gets when attending in-​hotel conferences.
Like many things in Vail they really stick it to you with extra fees…$ 35 a day resort fee and a similar daily charge for the valet (no option for self-​park at the hotel). These fees are non-​optional so even if you don’t want the two free drinks or the branded water bottles or the internet you’ll pay the fee. The niceties of the place are not quite enough to overcome my disappointment with such high fees.

Loved it, great location friendly staff. Rooms were beautiful, large and clean with a fireplace. Bar area was nice with a great staff. Didn’t eat here. Only spent one night as a storm cut the visit short.

We booked a weekend here this past weekend. We own our own snowboards and have them in bags made to carry snowboards. When we arrive we learn that we have to use valet no matter what, and he says we have to check our snowboards into their snowboard shop. Our bags aren’t any smaller with the snowboards out of them since they are filled with our jackets/​pants/​boots etc… After finally convincing the Valet attendant to let us keep our boards, we start checking in.
The valet attendant comes in and says he doesn’t have my keys when I already gave them to him, he promised he didn’t have them. I said to call my room if he still can’t find them since I know I gave them to him.
We called to extend our stay one night and the room cleaners still came by and didn’t know we had stayed, so communication fail I guess. Breakfast at the buffet was good but about $ 75 for two people before tip! We also were charged a «resort fee» for stuff we never used ($ 70 for 2 nights). We were charged almost $ 70 to have my car in Valet which they don’t let you have a choice with.
We checked in our snowboards and they put stickers on them (not tags of course, that would make too much sense) which are now stuck to our boards and I’ll have to scrape them off or remove them chemically. I should have returned to the board storage area and had them remove the stickers themselves.
The room was nice, the view was nice, the staff (especially the front desk being excited about what local pizza places there were) was nice as well. I wouldn’t ever say here again but it is a nice place if you want to blow a lot of money on useless stuff that they say you must get even if you don’t use any of it.
Honestly I was disappointed overall and felt very nickle and dimed.

This hotel is absolutely gorgeous. Came up here for a work trip and was blown away. Out of all the hotels I’ve stayed at through my years of travel, this by far out ways them all. The staff was incredibly friendly, the Christmas decorations were up and beautifully glistening, The front desk gave me two free drinks and $ 10 off a bottle of wine. I spent a little more and upgraded to the room with the fireplace and it absolutely was worth it. I highly recommend the extra money for this very large and gorgeous room. If you have a sweet tooth I would recommend the lava cake and ice cream. Great way to end the night.

There were a few issues that would make us hesitant to return or recommend this hotel. On the plus side, the property itself is in a great location, comfortable and well kept with a nice room.
On the con side, there are not enough elevators to serve the hotel. In fact, out of the two available elevators, people got stuck in one elevator and it had to be shut down. This lead to very long waits, stopping on every floor and the only working elevator was always over crowded for our entire stay.
When we tried to call room service we got a «voicemail box not set up, please call again» message. The front desk then told us room service was on the line with another customer. They can only service one customer at a time? In a 300+ room hotel? The front desk recommended we just «keep trying until we don’t get that message». Ultimately we had to ask the front desk to have room service give us a call when they were available. The food and actual delivery was great. In fact they even went out of their way to bring us s’mores when we missed the window.
When we checked in, we were told that the hotel was all valet with no self park with a $ 30/​daily fee and in addition there was a $ 35/​daily resort fee. The first time we called down to request our car we were told the driveway was too full and they would not pull our car around until we were downstairs. Once downstairs they «lost» our car and then took over 15 minutes to find it. The second time, on a slow Monday afternoon, we called down for our car ~10 minutes before heading down. When we got there, there were about 5 valet attendants and no car. It seems, although we were the only people there, they lost our car again. Another 15+ min wait for the car. So much for that daily service fee.
It then made us wonder what you get from the $ 35/​day resort charge? When we asked about the «free shuttle» we were told they were too busy and we should take the bus or wait 20 min for our car. The «check in gift» never arrived at our room and we had to call 3x to request it.
Overall, nice hotel, friendly staff, but total failure on delivery.

Beautiful property. Check in was very easy with great valet greetings. Our front desk experience was flawless with the help of Ashleigh Castillo checking in our three rooms. Ashleigh was very helpful guiding us with the many great restaurants in the area. The rooms are clean and organized. What a way to start our four day getaway.
Thank you Ashleigh.

I experienced the most frustrating encounter ever trying to make and later alter reservations at the Vail Marriott Resort for the September 2015 Jazz Party. I spent more than 3 hours on the telephone with incompetent reservation clerks and a gracious but equally inept Supervisor.
Stay away from this joint. The hotel needs a clean up evidenced du recent drop in and Marriott Reservations is ridiculous.
I finally just cancelled my plans. I will never call Marriott Reservations again.

I would say, a strong, solid 4 star as well… The staff was very attentive to our needs, very nice and professional. However, the bar staff could use a little more work on their customer service skills… I won’t let the bar sway my review… I will stay here again.

1^st off, let me say that the location of this hotel is wonderful. The free Vail bus, stops right in front of the Marriott.
Cons:
The rooms are super small and are in need of major updating. The carpet, drapes and furniture appears 20 years old. Carpet this old is gross. The drapes are torn and had a cigarette burn on it. The whole hotel feels very dark. No special amenities or concierge level for platinum members. I felt sorry for the cleaning staff. As I waited for the elevator at 8:00am, a housekeeper was clearly shy about knocking on a door to clean a room. It’s too early to start cleaning.
Pros:
The rooms were clean and we certainly appreciated the location. The bike valet guys were amazing!

Solid 4 stars for the Marriott! Came with my wife for a conference she attended and I really enjoyed my time here. The service is good and employees are friendly and helpful. I really liked our room and we had a great view with a balcony, nice comfy beds and everything was clean and modern. Great housekeeping. The wifi was strong enough so that I can still work with no connectivity issues. Location is superb as you can walk/​bike or take the free intown bus to the villages. Nice swimming pool and jacuzzi. Beautiful scenery all around, very thankful for chance to come to Vail and be at the Marriott.

The hotel room was very nice with an amazingly (too) soft of a bed. The view from our balcony was beautiful. However, the valet we «experienced» was rude and not helpful once he found out we were not valet parking our car (government vehicle). Then we ordered room service and they forgot our dessert AND forgot to put the sauce on the pasta, so we ended up with plain pasta noodles with chunks of mozzarella. Not a tasty dinner. Finally, at 8am on Sunday morning we were awakened to loud maids who spent 2 hour gossiping outside our door in the hallway. As I type this, they are still out there yapping away with no care for patrons sleeping in on Sunday.
I had just posted the above when I got a knock at the door. I figured that the maids had finished their gossip session and we’re ready to clean our room, but was surprised by a man with a sour disposition saying «you got our tray?» (I assumed he meant from the sauce less pasta from last night). Since I was still in my PJ’s, I let him know that we were checking out and suggested he pick it up later. He did NOT like that suggestion and was flippant with a «sure, whatever» roll of the eyes and turn of the head. Poor customer service all around. A simple «good morning, Mrs. Ryan. May I collect your dinner tray?» would have gone a long way.

Pros: Great location, friendly front desk staff, smores at 3:30 every day is a great touch, nice bathrooms, beautiful lobby, Starbucks on site. Decent fitness room. Outdoor pool is just okay.
Cons: Uncomfortable beds, outdated bedding (comforter was more like a heavy sheet), $ 35 daily resort fee doesn’t provide much (two drinks for your entire stay + water bottles and granola bars), and very unfriendly bartenders. They push you to purchase small toiletries from the gift shop vs maintaining an inventory of these items free for guests (toothbrush, Advil, etc). They unfortunately also screwed up our reservation for adjoining rooms. The manager said he’d provide a free breakfast to us for the trouble, but that was never communicated to anyone else at the hotel or applied to our account.
Next time in Vail, I’ll probably look for another place to stay. I love Marriotts, but this location was a disappointment.

Love This Place.
Friendly People, we got to the room and they gave us a double beds room, called front desk (no joke) 5 mins later brought us a key and take us to the king bed room. Hot Cocoa, a lot of Snow. ..

These guys really have the «check your luggage with the bellman» thing down pat. We arrived around 9:30 am (obviously way too early for check-​in), but upon arrival — the valet & bellman unloaded all of our ski stuff and told us to put our name on the list for an early check-​in and grab what we needed from our ski stuff, and they’d store it for us until our room was ready. I felt kind of bad going through our ski stuff in the lobby, but they didn’t seem to mind. I’m sure they’re used to it during this time of year.
Anyway, we tried checking in early, but the room wasn’t ready (no biggie) and the woman at the front desk said she’d call us when it was. Even though I shouldn’t have been surprised, I was actually a little surprised when she called around 1:30 to say our room was ready for whenever we’d like to check-​in. I feel like a lot of places say they’ll call, but just never do — so bonus points there.
I loved that they had a ski valet that would store your stuff overnight and schlep it to the slopes for you. While the hotel isn’t quite ski-​in ski-​out, it’s really a very short walk to the gondola. Note to skiers — it’s a much easier walk if you have some Yak Traks!
Also — loved our room! We had a slope-​side view with a fireplace and balcony and it was glorious. That fireplace heated up the room so much we actually had to turn it off and open the doors. The bathroom was pretty spacious too and I liked having the kitchenette.
The resort fee also includes two complimentary cocktails in the hotel bar, so make sure you don’t miss out on that! We also took advantage of the hotel shuttle to/​from the main village. And when I say shuttle, I don’t mean some ugly short bus — we were shuttled around in a brand new Audi A8. Rough life.

We just spent a weekend at the Vail Marriot. It’s in a pretty good location. The employees were very helpful. The cookies and hot chocolate at 3 were very nice. The pub was great. And lastly, the people working at the ski shop were very helpful. I loved being able to check our boots and skis.
The room that we were in was pretty small and outdated. Nothing fancy considering the price of the hotel.
The town shuttle picks up right outside of the hotel, which was nice.

My group of four shared two rooms here the weekend before Christmas and everything about our stay was perfect. From the incredibly helpful valet staff who accessed our cars multiple times for random requests and items we forgot to grab (and who remembered us by name and vehicle each time) to the boot and board overnight check to the free granola bars to the complimentary drink per person (coming out of the $ 30 resort fee — at least we got something out of it unlike a lot of other hotels!) to the stellar happy hour in the hotel bar to the jetted tubs in the rooms and huge hot tub outside to the short walk to the Lionshead gondola… we had an absolute blast.
No ski in, ski out lodging is cheap in a mountain town, much less Vail, but we more than got our money’s worth here. I felt like we were staying at the Ritz and we were certainly treated as if we were with friendly people around every corner. I can’t wait to return!