Professional Pool Service

I tried to setup a winter cleaning/​opening & regular monthly service. They were booked out for several weeks which I was fine waiting. I understood warm months were approaching so I patiently waited the 3 weeks for my scheduled technician to come out for the estimate. The tech arrived on time for my scheduled appt. on a Wednesday morning. He said someone would call me to schedule the cleaning & quoted me a price estimate. Friday morning, I called to get an update. The woman, quite rude, told me the office manager handles the schedule and there was a work order but that she’d call me back. «Probably Tuesday». Monday was a holiday. Tuesday came/​went, Wednesday came/​went. I called again Thursday morning but nobody answered. I then called another local pool company. He came out that same afternoon, gave me a quote and began working the next day. Not only was I willing to pay for the clean up but also their $ 120 monthly fee for full maintenance. I guess Professional Pool Svc didn’t need another new customer. Ironically, a tech showed up unannounced or scheduled. I told him I wasn’t interested in him doing any service & why & that I already had another company doing the work.

This place is great. Justin is very knowledgeable and Kory is professional, both are honest. Been using this company for years and have never had any problems. Would highly recommend.

I feel bad giving this such a low review, but my experience with this company was nothing short of disappointing. I had their pool chemical service for about two months before finally cancelling my service.
The person who I would talk to on the phone was always very helpful and nice. Customer service was never an issue. I never really talked to the pool cleaners, so I can’t say anything about them on a personal level, but I do know how my pool was treated under their hands, and it was not good.
First off, more times than not, I would come home to find leaves floating at the bottom of the pool and top, just to find that the pool vacuum bag was not secured properly. I had the velcro style bag, which you have to make sure to pinch tight when closing back up due to the nature of it being in the water. I never had issues with it opening back up whenever I did it, but seemingly every time they came by, it was open.
Secondly, on multiple occasions I would come home to stuff being left in my backyard. One time it was a bottle, and another it was a huge wrench etc.
But the biggest reason I am leaving this 1 star review is because my pool quality suffered under their chemical care. I do routine cleaning on my pool (brushing walls weekly, cleaning filters monthly, etc) and I just noticed my pool getting a bit of above average algae build up on my inner walls, as well as murky water. I contacted professional pools multiple times, and even left several notes on my box regarding the situation and they did nothing to fix the problem. In fact, it got worse and worse. Finally, I cancelled my service, then went out and bought my own chemicals, and was able to clear up my water in three days.
They had one real job to do and that was to keep my pool water looking good and they failed. I have begun my services with North Bay Water and they have been extremely helpful. Communication has been superb and I feel like they really care about my pool. Not to mention they are cheaper by $ 10 a month over «Professional» pool services. I do not recommend this service to anyone in Vacaville.

Amazing! Just amazing. Professional pool really does provide the best pool services!
We retained PPS to replace our old outdated pool equipment, which was far beyond the expected lifespan and was hoarding our PGE bill as well. Justin provided a quote for us quickly and professionally and Korie was great at scheduling everything.
PPS came out on time and promptly to get started on our job. The guys were professional and got right to work. They installed a new pool pump, sweeper, booster pump, pool filter and salt water system. Everything was installed without problem.
We also decided to retain PPS to maintain our pool. They have done a great job. Pool is clean and sparkling like never before. They event took initiative to take our sweeper to their shop because it wasn’t functioning at peak performance. Returned it quickly and is running great.
I highly recommend PPS for all your pool needs.

Our pool pump finally gave up and it was time to invest in a new one. It is the holidays and having this extra expense on our holiday budget was definitely not something we wanted. Either way, we knew we had to get a new pump, pronto, to keep the water circulating and the sweeper picking up the leaves that were beginning to settle into the bottom of our pool, through the winter. Otherwise, we knew more pool issues and further expenses would arise if we didn’t get this fixed quick.
Given their reviews on Unilocal,we called Professional Pool Service first. Unfortunately, the person I spoke to said that due to the holidays, their schedule was booked up until the New year. So I called another pool company who was able to come out and diagnose my pump, same day. That pool company came and checked the pool water, diagnosed my pump and said that I will need a new pump. I paid $ 90 for that diagnosis and they only took check or cash. They then e-​mailed me our pump installation options to which they did not offer to waive the diagnosis fee if we did choose to proceed with them for installation. I checked model numbers of the pumps they listed and researched how much the pumps were, alone. Comparing the prices of the pumps, alone, against the quotes they sent me, the difference for the installation was just way too much for us. He then tried to sell me other services to which we just did not have the budget for. At this point, we’re already $ 90 down… I was torn, because I didn’t know if I should just proceed with this company or wait to get a second opinion from Profession Pool Service. I took the evening to reread all of the Unilocal reviews from both Professional Pool Sevice and this other company whom I’ve already paid $ 90 to. Professional Pool Service, just had really convincing reviews, so we took a chance, went to their website and filled out our contact information, leaving a detailed message about our situation in the ‘message’ section of their contact info page.
The next day, Korie e-​mailed me back and said she would be able to fit us into their busy schedule. Given the opportunity, I booked the appointment for a diagnosis/​consulation. Since we were already considering purchasing variable speed pumps, I called Korie, on the phone, directly to get more information on the IntelliPro/​Flo pump systems. Korie was super helpful and was able to answer all of my questions about the pump, how it’s installed, and even quoted me how much it would cost. She even told that if we do proceed with their services that they WOULD waive their $ 90 diagnosis fee. Already, I estimated that I would save a good amount of money going through them, even after already losing $ 90 to the other company, for the same exact pump. It was a no-​brainer, I knew Professional Pool Service was the right company to resolve my needs that wouldn’t burn through my wallet.
On the day of the appointment, I met Justin, the owner. Justin was great! He diagnosed my pump, talked to me about my solar heating system and possible upgrades we could save up for in the future. His consultation that day was free knowing that I was going to proceed with getting our new pump installed through them. At the end of the appointment he still took the time to test our pool water’s chem levels. Soon after the appointment, the e-​mail for the pump to be installed came in with the same quoted costs we discussed verbally and I immediately ‘accepted’ the job.
Justin’s pool service techs were able to install the pump 2 days later (today). I re-​met Leroy (we had mutual friends growing up in Fairfield) and I met Steven. They both were very helpful in letting me ask any questions I had and observe the installation process so that I understood what they were doing. After installation, Steven went through a bit of the programming with me so that I knew how to modify and schedule the variable speeds. He set up a baseline schedule for me so that I would be good to go for the winter. As I am writing this, the pump has been successfully installed and has been running for 2 hours now. I think choosing to go with a variable speed pump was definitely the right choice, but the services and the reasonable prices on installing this pump, to me, is what mattered the most, as it would to any customer. Through this experience, I’m glad we waited and took that chance with Professional Pool Service. They will be our ‘go to’ for any future pool service needs. Great Job!!!
Thanks again to Korie, Justin, Leroy and Steven! Happy New Year!

Very highly recommended! They do quality work. My pool is clear for the summer. Korie is really professional as well as Steve and Justin. Don’t bother looking for other companies for your pool needs. Just give them a call and you won’t regret it. A++++++ all the way.

Recently, the low speed pump in my Sundance Spa failed. I wanted to have it repaired because I use it for my bad back and bad feet. I have had much trouble with a local dealer in the past, so I decided to use someone else.
I selected Professional Pool Service to do the repairs based on their Unilocal reviews. I called their office and Korie gave me an appointment very quickly, and Justin, the owner came by and gave me an estimate. He ordered the parts and replaced the pump with no problems.
About a week later, the high speed pump developed a leak at one of the connectors. I called Korie and got another appointment quickly. I emailed Justin a picture of the leaking pump, hoping I wouldn’t have to replace a second pump! Justin was able to replace the connector without replacing the pump. He saved me a good deal of money!
Korie was very helpful and Justin was professional, responsive, knowledgeable, and easy to work with. Good people!

Called for advice on our old non-​working spa. The technician was very professional an told us the plain truth about the spa. Gonna cost u more $ to get this working than invest in a newer used one. Even gave us a name of someone who would come and drain and remove this one for a small fee.

So glad I found this business on Unilocal!Korie was super helpful and professional when I called, and provided an accurate and fast estimate (great price too, might I add). She returned multiple emails quickly as well with advice, and fit me in for a repair appointment within a few days.
Justin came out and is a total pro! Arrived early, worked fast, and got my spa back in working order. Will be using them again definitely for any pool/​spa services!

Having been a pool owner for many years and never good at chemistry i have had weekly pool services with several companies over the past few years. Last year i had some major cracking and ended up with an empty pool for nine months before being able to get it fiber glassed and fixed. The pump and equipment had not been used in months and when i first filled my pool i could not get the pump to pull water through the pipes. I was referred to Professional Pool Service and have been nothing but impressed from the first phone call. Korie, the office manager is friendly and helpful every time we talk. They had someone out the same day and had my pump working. They gave me estimates on some parts that where aged and causing some leakage around the pump and advice on purchasing a new pool sweep. Several weeks later i had some issues with my spa jets not having pressure. Again they came out, called to explain the problem and options and followed up with a written estimate via email. (even my German shepherd who doesn’t like any strangers warmed right up to the service technician) I have not had the personalized friendly service with Swim Chem or the other company (can’t remember the name) that i have contracted with for weekly service in the past. I would definitely recommend this company and look forward to continuing utilizing their services in the future.
Thanks Korie, Justin, Nick and Cody!

I called Justin, owner of Professional Pool Services, one afternoon after spending 2 – 3 days trying everything to get the pressure up on our pool pump. He was on his way to an appointment but was nearby & offered to come right over! VERY professional young man who spent quite some time here working on the pool & steered me in the right direction to get the pump up & running again! Would recommend his services to anyone & am confident you won’t be disappointed!

Justin has always been there to either take my call or come over right away if I need him. His customer service is superb, his staff is always very professional, and he is well educated with various types of pools and equipment. So happy that we found him and his staff after the awful experience we had with aquarius enterprises in Fairfield.

We had an excellent experience with professional pool service!
We scheduled our first appoiment = Justin was very flexible and arrived ontime +
Despite the ugly raining weather that didn’t stop him ++
And most importantly, he was very KNOWLEDGEABLE and answered all our ?‘s +++
We are very staisfied and glad we chose him to come check out our pool! If we ever need any services in our pool, without a doubt we’d call Profession Pool Service! :)

Summer weather is here and my kids are out of school wanting to swim in our pool. The problem I had was my Pentair D.E. filter was spewing diatomaceous earth into the pool when the filter was running. My Polaris 380 pool sweep was down for maintenance at Leslies as well. I was told by the manager at Leslie’s Pool that my pool sweep needed a full rebuild and that parts and labor would come out to be 190.00 with no guarantee?! I contacted my neighbor who was using Justin Ramsey owner/​operator of Professional Pool Service. Justin said he would come out and provide a free estimate on getting my pool ready and that he would also check out the pool sweep (his specialty).
The next day Justin arrived on time and knew exactly what the issues were with the pool filter. He explained the filter grids had broken and needed to be replaced. He vacuumed out the D.E. from the bottom of the pool and made some simple repairs to the Polaris Pool Sweep. The total cost 100.00 and the Polaris runs like new. Justin knows his stuff and is polite/​respectful. He is unlike most service repairmen who are out to make a dollar and take advantage of customers. I highly recommend him and if I ever need pool service again, he will be the one I call.