Audio To Go

Great customer service. Made appointment today for next week. Can’t wait to see the final product.

First things first, my husband was an after-​market installer for many years in Napa. He is EXTREMELY picky when it comes to service and installations. We have lived in Vacaville for over 20 years. Audio to Go is the only business we have used. I read other comments that say Pat lacks customer service skills. I have found the complete opposite to be true. He wants you to be happy, he listens when you have an issue, and he goes out of his way to ensure customer satisfaction. Maybe the negative comments come from people who don’t like sarcastic humor. True, he doesn’t suffer fools gladly. Pat has a dry/​sarcastic sense of humor, but I do too, so maybe that’s why I enjoy interacting with him. Pat is extremely knowledgeable and talented. Whenever we’ve had a new stereo installed, he will always take the time to explain the features, and instruct you on the new stereo. I encourage you to support small business, and see Pat at Audio to Go for your auto stereo needs.

My kids got an aux plug stuck in my wife’s Acura. I thought it would cost a fortune to fix but the guys at audio to go were extremely amazing and fixed it in a couple hours for 40 dollars which was the price I was quoted over the phone before my appt days later.
The customer service there was exemplary and can’t wait to go back for more of my car audio needs. Thanks Audio to Go!

Love this place!!! The staff and Owner are super cool and they did a great job with my Jeep. Its exactly what I was looking for plus more.

Service is wonderful!

I talked to Pat for a bit just to pick his head for a bit and get some quotes on what I wanted to do. He was very easy going and gave me some fair quotes compared what I received from audio Xperts.

I’ve had the pleasure of buying audio stereo equipment and or having equipment installed since 2004 or 2005. Throughout the past 10 years my ex husband and I together or most recently just me have had stereos, basses, woofers, speakers, alarms, etc installed in our trucks, cars, Harley Davidson, basically all of our vehicles. We have routinely dealt w the owner, Pat. He and his staff are spot on to what would be best for his clients or doing what they desire as it relates to automotive sound. Because this is a small local business plan to drop off your vehicle for a couple to few hours or even for the day as there is no waiting area. By leaving you’re vehicle for the scheduled or walk in work, Pat and his staff have the opportunity to jump in, tackle the job and get it done with minimal interruptions or w the added pressure of the waiting customer. Audio to Go is highly recommended by not only the locals but also the greater east bay, Solano, Yolo and Sacramento counties. Equipment and service prices are competitive and Pat takes care of his return customers. Audio to Go and Pat are the sound place for your vehicles, boats and motorcycles.

So here’s the deal. I know this is not the place for social media drama but I’m going to say it anyway. For what it’s worth I haven’t known Pat that long, so my comments are not solicited. I think the negative comments stem from a business owner who knows good customer service but has his limits when it comes to how much bullshit he will put up with. This guy puts up with a lot of shit in the business he’s in, «retail». Having said that my review is based on what I call an agreement between one reasonable person to another reasonable person. Pat did an outstanding job on my vehicle. I am very happy with the product and installation. Stereo sounds great! For you other people, just because your a «customer» it doesn’t mean you can be obnoxious and cocky. Some owners in this world won’t put up with that crap, especially if you’re unreasonable. I personally think it’s a wonderful place to take your car and I’m pretty effing anal myself. So if you want good service and some nice shit put in by professionals who know cars backwards and forwards, go see the guys at Audio To Go. People who want free handouts while having an attitude. No wonder why we have so much drama in the world. You know liberalism «is» a mental disorder!

My husband recently purchased a new stereo for his truck at Audio to Go. I can’t really speak to the value of the stereo itself or the installation cost, as my husband looked into all that himself and believed he got a fair deal. (Personally, I wish he would’ve taken it to Best Buy as we did that for my car and got free installation.)
So this review is for customer service. A day or so after picking up his truck, my husband noticed that 2 knobs were missing off his dash. (a/​c and/​or other type of knobs) He looked around the floor board and didn’t see the knobs anywhere. He called the store and spoke to the owner, thinking that the knobs probably got left on someone’s work bench or something. He was told the knobs are definitely in there, you’ll have to look around, but they are there. Ok… my husbands a pretty easy going guy so he said, fair enough, I’ll give it another shot to try and find them.
So that night he looked again… ran his hand/​arm down underneath the seats, etc. and couldn’t find the knobs. He called the store back again. The owner coped a major attitude. There was no apology… no sorry for the inconvenience, no sorry we didn’t put your vehicle back 100% the way we found it… nothing. He insisted the knobs were there and told my husband, «I guarantee they are in there… this happens all the time and customers bring their vehicles back down and I find their stuff.» My husband said it was like a challenge… that it seemed he wanted him to come down there so he could make my husband look foolish, instead of realizing that the truck should have been put back as it was in the first place. He didn’t try to be helpful and/​or suggest where they could be or anything. At this point my husband got angry and had attitude back.
He finally asked my husband, «Well what do you want me to do about it?» To which my husband replied that if they can’t be found the owner needed to go down to the junk yard and hunt around and get him new knobs. The owner scoffed at this idea.
So, once again, in the interest of solving the problem before it became a major deal, my husband agreed to go on another hunt for the knobs. This time he got down on his knees and put his arm under the seat all the way back to the back of the cab (single cab truck). He pulled the seat up and finally found the knobs in a small crease/​crevice on the floor all the way in the very back near the back wall of the cab. They had to have traveled over a hump on the floor under the seat to get there.
So here’s the bottom line here. The owner says this happens all the time and people bring their vehicles back to him to find their missing car accessories.
So here’s an idea… PUT YOUR CUSTOMERS VEHICLES BACK AS YOU FOUND THEM IN THE FIRST PLACE. Just a thought. I mean, if your expertise is providing a service, then provide it right and completely and don’t force your customers to do the last part of your job for you.
Here’s another idea… TALK NICELY TO YOUR CUSTOMERS ON THE PHONE AND WHEN THEY HAVE A PROBLEM APOLOGIZE SINCERELY FOR INCONVENIENCING THEM. Believe me… this type of respectful attitude goes a long long way. The fact that the truck wasn’t put back and the knobs were temporarily lost could have easily been smoothed over and forgotten.
Looking at the other reviews, and considering our experience, it seems the owner of this establishment has a major personality problem and can’t even seem to find a way to pretend to care about his customers or treat them respectfully. For that reason we won’t be back.
So look, the stereo itself was an ok deal, you provided a decent service of installing it correctly, but you still lost a customer because of your attitude.

Ive been in there a few times, usually for help or small pieces for wiring, every time I’ve been in there these guys are the best, tries to give you a good deal based on your budget, highly recommend to anyone wanting a good system

This place still rocks. I couldn’t find anyone who could provide me with a solution for my convertible. I love driving topless, but can’t hear the radio. Pat walked me through my options, and I walked him through my budget :) I have a sound system that sounds SO GOOD from even a far! Parties, meets and BBQ’s now rock from 30 feet away, all conveniently controlled by a remote control! I also scored an awesome alarm that even with the top down, still it’s fully protected and PAGES me with any alerts if someone is messing with my car! Even if I’m a mile away!?! Loving it! Thanks Pat.

If you want competitive prices, expert advice, or good customer service… THIS IS NOT THE PLACE FOR YOU. Pat, is extremely rude and has absolutely no problem ripping off his customers. All I wanted to buy was a simple part to hook up my ipod to factory car stereo. I asked for the part number over the phone only to find that the same part is online for half the price. All I had asked him to do was possibly lower the price, and he was extremely offended! He said that he is an expert at what he does. I told him that he didn’t have to sell it to me… I’m not forcing Pat to make the sale. he either price matches or doesn’t… It is as simple as that. No need to act like a child over it.
He decided to take off $ 30 off the price if I paid cash, but he stated that a receipt would not be provided. I’m not sure where this guy Pat when to school to learn his business practices? Obviously he is not very bright since he has now lost a customer. I will ensure that all the forums online know what kind of business is ran here.
By the way, Pat, THIS MESSAGE IS FOR YOU!
People are going to look online for the best deals. If you think that your expert advice means a customer is obligated to purchase from you. you are wrong!

I have been taking numerous cars and motorcycles to Pat and his knowledge of car alarms and wiring is outstanding. Doesn’t over sell just provides me with his opinions on what I’m looking for.
I had a custom alarm (Push button start and proximity door lock/​unlocks) installed in a Porsche and he was able to install it without little effort and with total confidence. Installed over a year ago and works like a charm. Had him install new speakers and he did so and went the extra mile with better looking speaker grills and figured that the powered antenna was not hooked up correctly, he did those because it bugged him and no extra charge to me.
I had pat wire up my motorcycle with a stereo and speakers and installed keyless ignition switches in two motorcycles and they have been flawless ever since.
I would trust him with any installation, actually he’s about to work on another project 66 mustang, first stereo and then another custom alarm.

My son and husband had work done here. My husband had a new TV and an alarm system installed! When the TV caused problems, they got it fixed for free! My son had a sub woofer, speakers, and a couple of amps installed! Pat is as helpful as they come, and knows what he is doing. The place to go in Vacaville!

Had my stereo done 3 times (3 different cars) this place knows how to setup the right system, feels like I’m at a live concert when ever I listen to my favorite mp3’s! Also got my 2way alarm systems installed, (A thing you really need now in days! I already had cars broken into and stolen! Luckly we found the car in decent shape!) So from now on, any car or friends car I suggest you come to this place! 5 star. Fast and good service. Plus his pricing is a lot cheaper than other places I researched prior to finding this location.

Audio to Go is the only place that I have ever done business for my car stereos. The owner Pat has gone above and beyond to find us special parts for our cars. My son had a custom slammed truck, and needed a special box for the speakers, Pat was able to find it and also give us a great deal. They do not have a waiting area for people to sit and wait for their cars, and I am sure if you ask Pat it’s a Liability Risk to have anyone in the working area. It’s unfortunate that Michele had a bad experience because Pat is a Great business owner, and I will and do refer everyone to him.
We had to drop our car off overnight due to work schedules, and our car was locked inside the facility where nothing could happen to it. Pat really cares about his customers and will for sure make sure we all leave happy.

If I could do ZERO STARS, I would have rated it that way!
The business owner, Pat is rude and disrespectful. My son went to his place of business for service on his Classic 68 Camaro and wanted to wait with his car. Due to the fact he was a kid; the owner Pat treated him rude while cursing at him. I ended up going down there to see if I could resolve the issue, I explained that my son did all his hard work to his car and preferred to wait with the car. He responded with «I don’t know what part of Drop off your husband and son doesn’t understand.» Then I confronted him about his rude comments to my son and making him leave the building prior to my arrival, he started acting like my son was lying. I reminded him that my son was the PAYING CUSTOMER! He didn’t like being confronted by a WOMAN! The conversation was not at all what I would expect from a Small Town Local Business Owner… Pat interrupts me with «Get the F*c* OUT!» So I guess we all know where we stand with that local business owner… he doesn’t need the business nor does he care about his customers! I will never go there again!

I have had a great experience while working with Pat (the owner) of Audio to go. He is very professional down to earth and very honest. His workmen ship is awesome and his knowledge is priceless, he has been in this industry for a very long time (sorry to date you Pat) but is great. You are in great hands while working with anyone from Audio to go.
Shane Reynolds
772−321−4119