Concord Custom Cleaners

Customer service has improved, still not good at cleaning stains.

These people are terrible! Incredibly rude and don’t do anything close to a good job. I would leave a 0 if I could. I brought my wedding dress there right after my wedding, they told me it would take a month. I went back 2 days later than the quoted day and my wedding dress was crumpled up in a bin and hadn’t been touched. Was told to come back the first of the week, went back and dress was still sitting in the same bin. My dress had spray tan stains on it and it was left sitting there for over a month without any kind of pre-​treating at all. Because of that, they had to clean it twice and the stains still are not completely gone. Then they still charged me $ 100! Neither I nor anyone I know have had spray tan stain clothes if they are treated promptly and properly. This place has terrible customer service and clearly doesn’t know how to take care of delicate garments.

I’ve used them often, but the experience leaves much to be desired. They are very trustworthy — have been called when a few dollars were left in a jacket. However, they aren’t great at stain removal and seem very expensive (though dry cleaning is outrageous anymore). Also, very rude and grumpy when dropping off clothes close to closing time.

These guys are located right downtown, making it easy to pickup and drop off shirts for dry cleaning. Prices seem reasonable and their turn-​around times are good. Last time they miscounted the number of shirts but didn’t charge me for the extra one. The lady who works there gets pretty cranky if you come in at the end of the day but she does good work. My only request would be to extend the hours a little on weekdays so its easier to get there after work hours.

I took a pair of nice jeans here to have the hem shortened a few inches. The jeans were brand new, never worn. When I took them in the Concord, I was greeted by a very friendly man who assured me they could do the job for around $ 15. He said there would be no dry cleaning charge since the jeans were brand new. I was told they would be ready in a week.
When I picked up the jeans they were awful. The hem was completely ruined, the stitching was uneven and was falling apart already. The jeans were dry cleaned. They charged us $ 27! It was supposed to be at the most $ 15. After complaining to the manager and bringing the jeans back in, they agreed to give us a refund and have the jeans re-​hemmed since they were so bad. I was told this would take an additional week.
Three weeks later the jeans had not even been sent to the tailor. After numerous stops, and phone calls I did finally get the jeans hemmed, and I did not need to pay for them. However, I would have much rather paid a decent tailor a fair price to do them properly in a timely fashion.
The young man that works there is very nice, but I would never take anything there again. It was disorganized, chaotic, and expensive.

Wanted to follow-​up. I took my jacket back to Concord a final time, and they offered to replace the zipper. Since it’s a complicated seam, I was nervous about having them do this and wanted to know exactly where they’d be sending the coat. The employee offered to have the manager call me with more details, so I left the coat with him with a promise not to do anything until they had talked to me.
The manager didn’t call, so I called back a few days later and was told that they could try to fix the zipper again – it had probably just been done improperly the first time. I agreed to this, and they fixed the zipper, which seems to be working well now.
I’ll probably give them another go since my clothes came back clean and unstained, but I’ll be very wary about sending them anything zippered again!