1 star is actually generous. Absolutely horrible experience. Made 6 total trips to this location because of mistakes being made and lack of knowledge. I was told that I would be getting a refund only to find he made a mistake and would not be getting anything after all. Forms were not filled out correctly, forgot to apply coupon I had, would not honor 50% off discount, and brand manager was little to no help. I will never return here or to any h&r block… ever. Save your time, money, and sanity.