Crossroad Powersports

Purchased 5 bikes over the years, parts, apparel and service.
Sales: they tell you what they think you need to hear to buy from them. Educate yourself before going in, do your own research, ask a question you know the answer too and watch them spin a story only a used car salesman could tell. Buy a bike if you want, just do your homework first!
Parts/​accessories desk: same as sales. Educate yourself before you go in. Know what you want before hand, do your own research. Be wary — it’s about the sale to them not the fit.
Service: his intention is always to do the best he can for you. But, alas his hands are tied by this family owned and operated store. Owner=dad, business accounting=wife, finance=daughter, parts/accessories=son, one of the mechanics — husband to daughter.
Bottom line, I only go in to browse at new bikes, maybe look at a helmet and then buy elsewhere. I just don’t trust them anymore, sorry. I used them recently for a factory recall (no choice had to use a dealer) and Steve in service was exemplary ! The only non-​family department head and very knowledgable.

This review is about their service department. I live about 8 miles south of there and after being disappointed by a local cycle repair shop, I decided to give Powersports a try. My bike only needs tires so not a big job. First I tried using their online appointment form. I submitted it but never heard back from them. I then CALLED for an appointment. First I was put on hold for a long while, then I was asked to leave my number since the service guy was with someone and they would get back to me. Again, never heard from them. If you can’t even get decent customer service for an appointment then how can you expect quality service from their repair dept.
Lost my business.

My bike been in crossroads now for 2. Months in every time i call to see if its fix the mechanic guy name pete tell me my bike is fu#k up and it needs a ton of stuff. very unprofessional and till this day my bike still never got fix. it really mess my summer up. will not recommend no one take there bike there if this continue

I have had to update my review and take out a star because of the lack of adequate conditioning in my bike after the service I recently had here. I didn’t get a chance to drive my bike around after my service until recently, when I suddenly realized that my brakes were not very tight as I have been used to. So I’ve had to spend a bit of time re-​servicing the brakes myself. It’s probably an oversight or maybe it happened during the travel back. Otherwise everything seems to be fine.

This comment is about the sales staff at Crossroad Powersports.
I am a first-​time rider, and I have been in the market for a used motorcycle. In my search for a bike, I visited all the motorcycle dealers located within a 50 miles radius of Philadelphia, including Crossroad Powersports.
My experiences at other places ranged from horrible (a salesman yelling in my face) to neutral (salesmen focused on themselves and their «pitches» rather than on listening to me) to above-​average (salesmen who were patient and reasonably attentive in their interactions with me).
But there was only one standout and exceptional performance – and that was by Matt Talley at Crossroad Powersports.
When I came into the store, Matt approached, asking if he could be of assistance. I told him I was a new rider on the hunt for a used bike. Matt showed me where the store’s used inventory is located on the floor, pointed out a few options fitting my expressed needs, and then allowed me to spend time with the bikes. I then approached Matt and asked a series of questions about trying to match a bike to my riding goals and personal needs. Matt’s performance at that point was pure superstar. He asked me great questions, listened very carefully to my responses, asked proper follow-​up questions, and then gave me advice about motorcycle selection and riding generally. I felt as if I were getting thoughtful and considered advice that was specifically tailored to me – and not just empty sales rhetoric.
On a scale of 1 to 10, I’d give Matt a 10+. No other salesman came even close to performing as Matt did.
Shop here (especially if you are a new rider). You’ll get honest and appropriate advice, and you will feel both good and secure about your purchase.

Recently brought my bike there for repairs and I must say, the service department is great! I will difinately be returning there. Wish the service department had more hours though.